I was here for a conference in November. The hotel itself is a nice property...clean, nice rooms, very comfortable bed. But there were mutiple semi-minor issues that added up to not a great experience. First, the walls are THIN. So thin that the person in the next room woke me up at 5 am coughing and was so loud that the guest on the other side of me started banging on the wall. Also, I could hear snoring coming from rooms while I was waitng for the elevator. The customer service is not that great (i.e. promising to call me back but never following-up on several occasions and overall unfriendless). The water is cold in the morning when trying to shower - maybe there were too many people showering at the same time? Also, the hotel is really in the middle of nowhere and its a bit dangerous to walk. I live in NYC so consider myself pretty street smart but the area around the hotel was fairly rough.

Hotel is withing walking distance to harbor, stadiums, etc. Valet parked the car and didn't use it for 3 days! Room was clean - rm 1013 - a bit on the small size, bathroom very small - but nonetheless clean. I read some reviews the area is "BAD", please keep in mind this is a large city - as with all large cities - there are good areas and better areas and just some areas you don't walk through at night. I was with my 24 yr old son and we walked everywhere, both day and night. Price was wonderful as I grabbed through hotwire - paid what you would pay for Red Roof or hotel in that category. Bellman, front desk, lounge all helpful and never made you wait. Yes, the hallways and rooms could use some updating - not terrible but a bit dated. I also read check in at 4:00 and they wouldn't budge, we checked in a little earlier with no problem and our checkout was noon, which was a pleasure! Bed was comfy, down pillows, comforter and down blanket.

This hotel is in a pretty bad location in Baltimore...have to walk a bit for restaurants, bars, or anything really. On top of that, they have an absurd check-in policy ... 4pm and when I arrived they were absolutely unwilling to budge on that at all. Check-out was at 11am, so be aware that a daily rate is really about 19 hours worth of use of a room. I have no idea why it takes them 5 hours to prepare a room. Some places on their website suggest that wi-fi is free but it's actually $10 a day once you get there (come on).

I had a very pleasant service - at the front desk, the bellman, in the restaurant. But the fixtures are looking pretty worn out - particularly on the lobby level. My room, on the other hand, was clean, comfortable, and very pleasant.