I went to Sheraton Baltimore City Center Hotel last week for my birthday. I informed the front desk that it was my birthday and they upgraded my room to a gorgeous corner room with all the trimmings. Santia at the front desk even left us a bottle of champagne and a personal birthday card. The staff was amazing and helpful in every way, the went above and beyond and we are so grateful. I will definitly be going back to see Santia, Carlos and Laverne! Thank you all!

In baltimore for a conference , but would never stay here again. From a 20 min hassle at check in, to a sadly tired room to being out into a black car that didn't know where it was going, I would advise any other choice

Spent the night here for a wedding held at the hotel.

Hotel was really clean. The rooms were small, but really nice. The pillows were some of the best I have ever slept on in a hotel.

The hotel staff was great. The staff working the wedding were really great, super friendly and always smiling and just happy all the time. Like they were happy to be there.

The valet staff was friendly but be prepared to wait.

My only complaint, is that if you want bottled water or soda, bring your own. As far as we could tell, the only place in the hotel to get them, was the lobby store which is not open 24 hours and if memory serves me right, closed around maybe 8.

This property was well located in downtown and is close to the major Baltimore attractions. However, be judicious while wandering on foot in the evening, although I've lived in and been to lots of big cities, Downtown Baltimore had a larger than average number of derelicts and strung-out characters. If you want to save a bit on parking, there are a number of 24hr. garages within a block or two of the hotel that charge <$15 per day.

I've been to a number of Sheratons the last few years and the brand is in the process of renovating most of its properties. At this property the staff was friendly and the lobby nicely appointed, but the south tower room we were given (even as an SPG Gold member) was small, and in need of updating.

There wasn't anything glaringly in need of repair, the room was clean, no stains etc. It just appeared that the last update to the bathroom was decades ago, the room was well worn, and the two double beds filled the room to the point where there was hardly any room to walk around. I realize that changing infrastructure and room layouts is much tougher than re-tiling or getting new carpet, so this probably can't be fully addressed.

I'd stay here again, but I think you could probably find more updated accommodations in this area for about the same price range.