We have stayed at this location numerous times and have always been very favorably impressed with the front desk staff. Our most recent visit involved an unfortunate situation where the hotel had overbooked and sent us to another property (Hilton Garden Inn) quite a distance away (White Marsh, MD). When we arrived there at 1 AM, we were told that the only rooms available were smoking rooms. Not acceptable! We phoned back to the Baltimore City Center Hotel and asked for the Front Desk Manager who had assisted us earlier. Upon hearing what had occurred, he asked to speak with the front desk clerk at the Hilton and worked through arrangements to have us transferred to yet another hotel. While we were quite upset with the overbooking and transfer to distant locations late at night, we have only high praise for the Front Desk Manager, Mr. Michael Curry, who kept his cool throughout very trying circumstances and did not give up until our problem was remedied. Kudos to Mr. Curry, a true asset to the Sheraton Hotel Chain.
- Also Known As:
- Sheraton Baltimore City Hotel
- Sheraton Baltimore City Hotel Baltimore
- Sheraton Baltimore
- Baltimore Sheraton
- Official Description (provided by the hotel):
- Sheraton Baltimore City Center Hotel offers a great location for business and pleasure. We're directly across from the 1st Mariner Arena and only 2.5 blocks from the Baltimore Convention Center. ... more less
- Reservation Options:
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