We stayed one night, Thanksgiving night.
I didn't even choose the hotel; I used Priceline and requested a 4-star hotel in the Inner Harbor area. We paid $80 + tax for the one night.
We self-parked for $27 a day, and then walked (outdoors, but mostly covered) from the pakring garage to the adjacent hotel. The heat lamps at the porte cochere were a nice touch.
The building itself (the exterior) is visually striking, both from the street level as well as from across the harbor. You walk in and see a tall staircase flanked by escalators, also a pleasant sort of sight.
The most convenient aspect of its location is that there is a pedestrian bridge from the second floor that goes above Light Street and brings you to the mall at the Inner Harbor. It is wonderfully convenient to not have to try to cross that very very busy street.
Check-in was smooth and friendly enough.
The room was good enough for someplace for us to sleep for the night. I'm not knocking it, there was nothing bad about it ... it was just an average hotel room. Two double beds, not queen beds ... again, not a complaint, as double beds were what was advertised.
One nice touch was a lounging sofa in the corner. I may not be using the correct term ... it had a back on one short side and a partial back on part of one of the long sides. It was comfy to hang out in.
An interesting touch is the elevators. All three are glass walled, meaning you have a nice view of the lobby and atrium for the first 3 floors, and then a nice view of the harbor after you rise past the third floor. To get to the 4th floor and beyond (which is where the guest rooms are), you must insert your key card before you can push the button for your floor number. And it works this way for each individual floor. In other words, I entered the elevator, inserted and removed my key card, and then pressed 7. Someone else got on and tried to press 10, but the button would not light; this other person needed to insert and remove his own key card to get the elevator to stop at the 10th floor. I understand the safety feature involved here, but it was also inconvenient at times. A fair trade-off, I suppose.
I enjoyed the buffet breakfast at the restaurant. Pretty much standard fare. It wasn't done elegantly and didn't seem "special" in any way, but it was very good. All of the food offerings seemed perfectly prepared and tasty. The tables were not too close together, which made it a comfortable environment.
My only actual complaint about the property was the service of the staff. They didn't seem eager to please or eager to help. I had a situation occur at Perks, the small kiosk area on the 2nd floor that sells coffee and pastries and the like. It is an unnecessarily cramped area, given the fact that there is a lot of "dead space" around it. Anyway, it is necessary to squeeze between a structural pole and a low refrigerated display. In doing so, I brushed my leg against the wooden casing and caught a corner, causing a large scratch on my leg that started bleeding; this was through my heavy sweatpants. The staff person expressed some concern when I showed her, and she suggested I inform the manager, but offered no assistance beyond that. I couldn't see any manager around, and I asked again, and she said there should be a manager around some time soon. I was bleeding and wasn't willing to wait.
I went down one floor to the front desk and asked if they had any antibiotic ointment/cream and a band-aid or two. I wasn't making a big deal about it, I wasn't asking for any compensation, I was just looking for a way to clean up and prevent infection. I didn't bring those items with me. The woman at the front desk said they had nothing like that and told me I should try to find Security, as they might have a first aid kit. Again, she didn't say anything like, "I'll call someone who can help you with that." She told me I should look for people even though I didn't know what they looked like (i.e., uniforms) or where I might find them. Two employees came up to me a minute later. They went through a desk drawer at a desk across from the front desk; they found a single band-aid but no antibiotic ointment/cream. I asked if they had a first aid kit, and they said no. I then complained for the first time, telling them it was irresponsible to not have a first aid kit available anywhere. They explained they were not Security staff, but had overheard my question of the front desk clerk and were trying to help. One of them said he would find Security for me. That was nice. Unfortunately, he came back a few minutes later with an alcohol pad and a packet of hydrocortisone cream. I thanked him, but explained hydrocortisone cream was not useful in this situation. He said, "Well, that's all they gave me."
I then went back to the front desk and before I was able to open my mouth, the same front desk clerk held up a packet of triple antibiotic and asked, "Is this what you were looking for?" I'd originally asked her 10 minutes earlier, and she, apparently, finally understood what I wanted and realized she had it.
I thought that entire situation was very poorly handled.
But all in all, I'd definitely stay there again, if I was looking simply for a clean place to sleep, which is really all I was looking for for that one night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.