Stayed at this hotel for one night (2/8/13) and was generally pleased with the staff and location. Was able to check in quite early and was offered complimentary breakfast for two the following morning. Booked a suite which was very spacious since it was actually two separate but connecting rooms.
The only negative aspect of the stay was the level of noise that could be heard while inside the suite. We were on the 9th floor but could hear sounds from the street below. Also the slamming of room doors, the voices of other guests in the hallways and even the sounds from the elevator were quite irritating. I am by no means a light sleeper, yet I found it difficult to enjoy a peaceful sleep at night.
The check out process was quick, yet I wasn't asked if I enjoyed my stay or even thanked for my business. A few days later I received an email asking me to take a survey regarding my stay and so I mentioned the problems I experienced with the excessive noise. Soon thereafter I was contacted by a manager who sincerely apologized and offered to credit my Hyatt Gold Passport account with a generous amount of points.
Because of this unsolicited gesture and the overall level of service I received, I am pleased with the outcome of my experience and would now consider returning to this hotel in the future.
- Official Description (provided by the hotel):
- Nestled in the heart of downtown, this AAA Four-Diamond Inner Harbor hotel offers a luxury gateway to this enchanting waterfront town. Catch an Orioles’ game at Camden Yards, crack crabs in the Inner Harbor, or explore the wonders of the sea at the National Aquarium. Take advantage of modern meeting venues within our hotel in Baltimore Inner Harbor - just steps from the Convention Center. ... more less
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- Also Known As:
- Hyatt Regency Baltimore Hotel Baltimore
- Baltimore Hyatt Regency
- Hyatt Baltimore