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“We got so many extra perks!!!” 5 of 5 stars
Review of Hyatt Regency Baltimore

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Hyatt Regency Baltimore
4.0 of 5 Hotel   |   300 Light St., Baltimore, MD 21202 (Inner Harbor)   |  
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Ranked #25 of 69 hotels in Baltimore
Laytonsville, Maryland, United States
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“We got so many extra perks!!!”
5 of 5 stars Reviewed January 25, 2013

We were checking into this hotel and were pleasantly surprised in so many ways! We only paid $75 for our room. We booked through Priceline.com and got a really good deal. Well, we thought we would get a so-so room, but the lady at the desk actually gave us a room overlooking the Inner Harbor AND it was down at the end of the hall with no adjoining rooms! It was on the 7th floor with the best view ever. The room was incredible. She also, without us asking at all, waived the $27 parking fee that normally people would have to pay for just for spending the night. Bethany was the hotel clerk that checked us in. She was so accommodating and friendly and she remembered us the next day. We were also offered 2 free complimentary breakfasts from the Bistro on the 2nd floor, which had everything you could possibly want for breakfast. The reason that the breakfast was complimentary? Well, the taxi cab that drove us from Bo Brooks to our hotel later that night tried to rip us off by charging us too much. We told the guy that stands out front assisting hotel guests and he was so apologetic as if it were his fault!!!! He said, "use Yellow Cab only" and this won't happen and then he comped our breakfasts for the next day! GREAT CUSTOMER SERVICE!!!!!! What more can I say? Stay here, you won't be disappointed!

Room Tip: Ask for an Inner Harbor view! You won't be disappointed!!!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Baltimore, responded to this review, January 28, 2013
I really appreciate you taking the time to provide feedback on your recent stay at Hyatt Regency Baltimore. It’s always a pleasure to hear when our guests have an outstanding experience. I’ll be sure to let Bethany and the rest of the staff that you mentioned know that their service was top notch. We look forward to welcoming you back on your next visit to Baltimore. Your recommendation is our biggest compliment!

Brock S. – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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730 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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English first
New York City, New York
1 review
5 of 5 stars Reviewed January 23, 2013

was at the hotel for three days i/18-1/21/13 room was great the service people was wonderful the doormen was great. one problem is a bar in every room i dont drink and that is not a problem with me. if this is someone first time and didnt know about the and is a ex-drinker it maynot be good for them. this a great hotel i will be back a great place to stay.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wilmington, Delaware
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 1, 2013

We travel to Baltimore every November for business and usually stay at the Marriott waterfront. We couldn't get a room at the Marriott this year so we stayed at the Hyatt. The first thing you notice is how friendly the staff is. The excellent service is worth the stay! Our room was fine with the exception of the toilet. It looked like a public bathroom toilet, toilets must not have ever been replaced during renovations. The rest of the bathroom was fine. Our room was on the 5th floor and overlooked the common areas which was a little noisy. Breakfast Sunday morning was good but our waitress here was the one exception to the service, she was very nice but very slow. Overall we would stay here again

Room Tip: Stay away from rooms over looking the common areas.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 21, 2012

I stayed at the Hyatt in Baltimore in early November for a conference. It's a great location with great views of the harbor, and walking distance to the convention center. Room needed an upgrade- kind of dated- poor lighting- but not bad by any means. Had I been staying here on vacation I probably wouldn't have been as pleased as I was do to the nature of the reason of my travel. Front desk was friendly, food in the ballrooms was very well done. Much better than a lot of conference food. All in all, a good business stay.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York
Top Contributor
97 reviews 97 reviews
29 hotel reviews
Reviews in 38 cities Reviews in 38 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 20, 2012

On a recent visit to the Hyatt Baltimore, I found it to be a good business hotel with great views of the Baltimore Inner Harbor. This, however, did not distinguish it in my mind from other hotels in the area or in general. What stood out for me was the unbelievable customer service and willingness to help of all staff - from management to housekeeping and nearly every employee I happened to meet. There was a genuine desire to make my stay comfortable and pleasant. Any minor issue brought to the attention of the staff was immediately taken care of. As a frequent traveler, I know what good service is and needs to be and appreciate it when I receive it. The facilities are nice too, with easy access to the harbor, a basically good restaurant and all the usual amenities of a top notch hotel. I recommend it highly.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mechanicsburg, Pennsylvania
Top Contributor
90 reviews 90 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 16, 2012

We have stayed at this Hyatt on 3 previous occasions and have always had a good experience while staying there. This particular trip was for my Husband's Office Christmas Party, and he chose to stay there with his entire staff. (We do not live in the area) They were really good in keeping him informed and were prepared for all of us to arrive. We ended up with a fabulous 1BR Suite on the 14th floor that was gorgeous. I cannot say enough about how amazing this room was! We had a lovely note and thank you from Courtney, whom he worked with to secure all the reservations.

Staff were friendly, outgoing and helpful. In spite of renovations happening, the place was well run and we had no issues whatsoever. Would stay there time and again, the location is perfect for hanging out in the Harbor district.

Room Tip: Higher floors on the front side have the best views of the Inner Harbor.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Baltimore, responded to this review, December 17, 2012
Dear M3Mechanicsburg:

Thank you for going out of your way to share feedback about your recent stay at our Hyatt Regency Baltimore. It's great to hear how much you enjoyed your stay for the Holiday party. Our staff will be recognized for the fantastic customer service they provided. Hyatt takes great pride with this. We hope to see you again soon!

Sincerely,

Nick B. - Guest Relations Associate
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Reading, Pennsylvania
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 13, 2012

Extremely accommodating staff. Super helpful and friendly. Rooms need an upgrade. Carpet in room was in need of repair and a new coat of paint on the trim would also help. Mini bar was fully stocked but no fridge in room for personal use. You are not permitted to use the mini bar to store personal items. You can tell the hotel is heavily used and in need of renovations.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hyatt Regency Baltimore

Address: 300 Light St., Baltimore, MD 21202
Phone Number:
Location: United States > Maryland > Baltimore > Inner Harbor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Baltimore
#21 Business Hotel in Baltimore
#23 Family Hotel in Baltimore
#26 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Baltimore 4*
Official Description (provided by the hotel):
Nestled in the heart of downtown, this AAA Four-Diamond Inner Harbor hotel offers a luxury gateway to this enchanting waterfront town. Catch an Orioles’ game at Camden Yards, crack crabs in the Inner Harbor, or explore the wonders of the sea at the National Aquarium. Take advantage of modern meeting venues within our hotel in Baltimore Inner Harbor - just steps from the Convention Center. ... more   less 
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Also Known As:
Hyatt Regency Baltimore Hotel Baltimore
Baltimore Hyatt Regency
Hyatt Baltimore

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