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“Worst hotel EVER!!” 1 of 5 stars
Review of BEST WESTERN Baltimore West

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BEST WESTERN Baltimore West
2.0 of 5 Hotel   |   1800 Belmont Ave., Baltimore, MD 21244   |  
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Ranked #44 of 69 hotels in Baltimore
Mtaa, Coast, Kenya
1 review
1 helpful vote 1 helpful vote
“Worst hotel EVER!!”
1 of 5 stars Reviewed October 19, 2013

We only stayed in this hotel for two nights and I can say it was the worst hotel ever!! Once We checked into the room, I killed two baby roaches that were roaming around on the TV stand. The room and tables were extremely dusty to the point where you could draw figures with your fingers through the dust. The carpet was filthy and filled with stains everywhere. The worst part of this hotel is, we asked for a non-smoking room but by the time we left there we had inhaled so much second hand smoke. We asked if a staff could come in and freshen the room but all they did was spay some green liquid from a clear bottle with no label which got us coughing. The funny thing is that when the staff came to freshen the room, he was bare foot as if he lived in that hotel room...smh!!!!!!! This was by far the worst hotel I have ever been to. What a shame.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, October 22, 2013
Thank you for your review of our property. I would like to let you know that your comments are not only listened to, but acted upon as well. I truly wish your stay with us had been exceptional, and am disappointed that we did not live up your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Boston, Massachusetts
1 review
2 of 5 stars Reviewed October 17, 2013

1st night (facing pool - 1st floor) hotel room was not clean... dirty spots on carpet; nail holes in walls not patched etc; found pest traps behind the tv - only because some tv channels were coming in snowy and woke up to find a iive roach in the bathroom behind the toilet.
2nd night moved to 2nd floor room facing new construction... room was much cleaner...however there was still spots that had some built up dirt.

breakfast was good; however tables in the area didn't look like had been cleaned for a couple of days..

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, October 22, 2013
Thank you for taking the time to write a review for our property. We are very sorry that you did not have a perfect experience with us, and would like to assure you this is not our standard. We take pride in delivering exceptional service to our guests, and in this case we failed to deliver. we thank you for your comments and hope we will see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Catonsville, Maryland, United States
1 review
5 of 5 stars Reviewed October 13, 2013

I really enjoyed my stay at this hotel. Upon entering my room I was impressed with the cleanliness and the freshness. Usually rooms have a funky smell, but this one didn't . The beds were comfortable, and the pillows were fluffy. I was also able to get a late check out on Sunday. Will recommend to my friends and family when they come to town. Will definately stay again.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, October 15, 2013
Thank you for selecting the Best Western Baltimore West. We are happy to hear that your needs & expectation were met during your stay with us. It was our pleasure to have you with us and hope to see you again in the future, please feel free to contact us for any travel needs back into Baltimore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed October 13, 2013

hotel was run down many of thing broke. Air condition motor very loud , room smelled like smoke, tub would not hold water, and toilet was rocking on the floor. Cleaning man walked in on my wife because he knocked so soft. All in all not a real good stay.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, October 15, 2013
Thank you for your review of our property. I would like to let you know that your comments are not only listened to, but acted upon as well. I truly wish your stay with us had been exceptional, and am disappointed that we did not live up your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newburgh, New York
1 review
4 of 5 stars Reviewed October 9, 2013

My stay with the Hotel were very enjoyable, and yes I will stay again. I did voice my opinion about the Parking no Handicap parking in all the sections of the parking areas.Will I stay again yes I Love the BEST WESTERN HOTELS
My next stay I should receive one night free, and I am should I would be BACK .

Room Tip: Handicap Parks should be in each parking area, not just the front ineducance. Over all I truly injoy...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, October 15, 2013
Thank you for taking the time to write a review for our property. I would like to let you know your comments are not listened to, but acted upon as well. I truly wished your stay with us had been exceptional and I am disappointed we did not live up to your expectations. I would like to assure you this is not our standard and we are truly sorry. I would be very appreciative if you would contact me personally so that we can discuss the details of this issue and ensure it will not happen again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmetto, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 13, 2013

This hotel had all the right amenities - free wifi, refrigerator, microwave and coffeemaker in room. But the carpet was downright grody around the edges of the room, and there was something greasy on top of the refrigerator that wasn't from me....my last night, I was accompanied by a stink bug that crawled into the air conditioner, a cricket that went behind the toilet (and I was NOT reaching back there!), and a big spider in the bathroom. This gets a big ICK from me. Took me a couple of days to get a clock in the room.

Room Tip: Rooms on the first floor have a convenient door to each room.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, October 15, 2013
Thank you for your review of our property. I would like to let you know that your comments are not only listened to, but acted upon as well. I truly wish your stay with us had been exceptional, and am disappointed that we did not live up your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 12, 2013

BE careful when loging into Hotel Internet. When you are prompted for a certificate DO NOT OPEN...it is a horrible virus that I had to wipe my hard disk clean. In addition the room smelled like marijuanna...ask for another room.My previous stay was not that bad. You get what you pay for here. Very good rate but dont expect allot

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, October 15, 2013
Thank you for your review of our property. I would like to let you know that your comments are not only listened to, but acted upon as well. I truly wish your stay with us had been exceptional, and am disappointed that we did not live up your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Baltimore West

Address: 1800 Belmont Ave., Baltimore, MD 21244
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 69 hotels in Baltimore
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Baltimore West 2*
Official Description (provided by the hotel):
Best Western Baltimore West located next to Martins West Caters and close to Social security office. 20 Min from Inner harbor , Ravens Stadium Oriel baseball Stadium Baltimore Aquarium. New attraction close by is Maryland Casino Live is 30 Min from the Hotel. ... more   less 
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Also Known As:
Best Western Baltimore West Hotel Baltimore
Baltimore Best Western

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