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“Disappointed Travel Agent” 5 of 5 stars
Review of BEST WESTERN Baltimore West

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BEST WESTERN Baltimore West
2.0 of 5 Hotel   |   1800 Belmont Ave., Baltimore, MD 21244   |  
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Ranked #44 of 69 hotels in Baltimore
Lansdale, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Disappointed Travel Agent”
5 of 5 stars Reviewed July 19, 2013

Check in was horrible. Guy at front desk told me the 2 double beds I had reserved was not available. After having to argue, a woman walked over, looked at the screen, and saw that the room was there. The guy had no desire to help me what-so-ever and wouldn't even make eye contact. Room was dirty and dark. YUCK

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, July 31, 2013
Thank you for taking the time to write a review for our property. We are very sorry that you did not have a perfect experience with us, and would like to assure you this is not our standard. We take pride in delivering exceptional service to our guests, and in this case we failed to deliver.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 people have reviewed this hotel

Traveler rating
    27
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    25
    17
    35
See reviews for
33
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • Italian first
  • Portuguese first
  • Spanish first
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English first
New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 17, 2013

I booked a 5 night stay for business in the Columbia, MD area (a community west of BWI / Baltimore). This hotel was approx. 20 minutes away with city bound traffic during rush hour. Everything about the hotel was as advertised. It's newly renovated with new linens. I had a flat screen TV, which had a poor cable connection, but I fixed it (not a big deal). Because of my 5-night stay AND without being asked, the staff who booked for me via hotels.com automatically gave me a fridge/micro room, which was SO thoughtful. I had a room w/ pool view which I enjoyed. The desk staff were nice, the breakfast was actually very nice (belgian waffle makers, boiled eggs, cereal, coffee) so I got a good start every day. Keeping in mind that this hotel is a 2-star (not the Plaza in NYC) and that I paid under $60 per night for this room, I was 100% satisfied with my stay and I would absolutely recommend it for anyone. I would not have been unhappy to have paid up to $70 per night in such a major metro area for this room. One negative: There was one 15-minute yelling match between 2 "guests" of the hotel one early evening, but staff stopped it quickly and, honestly, it wasn't a big deal. But I would be mindful if I'd had kids there with me (I was a single woman traveling alone, FWIW). ALSO, nearby is dive called JC's Chick n Trout, which has delicious fried fish and chicken wings, and I ate there like 3 times in 5 days. ;) Yum.

Room Tip: Try to get a pool facing room. Very restful.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, July 31, 2013
Thank you for selecting the Best Western Baltimore West. We are happy to hear that your needs & expectation were met during your stay with us. It was our pleasure to have you with us and hope to see you again in the future, please feel free to contact us for any travel needs back into Baltimore.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Top Contributor
287 reviews 287 reviews
88 hotel reviews
Reviews in 114 cities Reviews in 114 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed July 15, 2013

The name says Baltimore West, but is in Windsor Mill. It is a half hour or more depending on traffic. I was here to go to Johns Hopkins hospital and it along way from there. The place is alright. Nothing very close and it seems like it is in an industrial area. Check in and out was easy. There were no problems to report. I might stay again if in the area.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, July 17, 2013
Thank you for taking the time to submit this review for our property. Your feedback lets us know what we are doing right, as well as what we are doing wrong which is very important to us. We are embarrassed that you had these issues with our hotel, and are truly sorry. We pride ourselves on providing exceptional service for our guests and apologize for not living up to your expectations. We thank you for your comments and hope we will see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 19, 2013

Pictures on the website were great. But to see it in person was disappointing. There were no queen size beds, no frig or microwave, and lots of riff-raff around the hotel. The pool was ok though. Breakfast was just ok

Room Tip: For the cost, you can still stay in the downtown area and have better room amenties.
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, June 21, 2013
Thank you for taking the time to write a review for our property. We are very sorry that you did not have a perfect experience with us, and would like to assure you this is not our standard. We take pride in delivering exceptional service to our guests, and in this case we failed to deliver.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunrise, Florida
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 12, 2013

Not much in the area, but just needed a place to stay while visiting family in Baltimore. We didn't get the breakfast, so can't rate it Great people at the front desk. Especially Ash, he was most helpful.
We will be back again.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, June 17, 2013
Thank you for selecting the Best Western Baltimore West. We are happy to hear that your needs & expectation were met during your stay with us. It was our pleasure to have you with us and hope to see you again in the future, please feel free to contact us for any travel needs back into Baltimore.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 11, 2013

Stayed here for a couple of nights.
Pros:
Nice room in relatively good shape and spacious enough for our family of four.
Excellent light-blocking curtains.
Nice fitness center and pool.
Free business center to print out stuff.
Good breakfast selection including fruit, yogurt, waffles and hard boiled eggs.

Cons:
The carpet in the room feels sticky. I had to wear socks (which soon turned black).
Phone in room didn't work.
Worst of all, the Internet was spotty and not fast enough. Plenty of routers and good signal, but probably not enough bandwidth to go around.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, June 17, 2013
Thank you for taking the time to write a review for our property. We are very sorry that you did not have a perfect experience with us, and would like to assure you this is not our standard. We take pride in delivering exceptional service to our guests, and in this case we failed to deliver. I would be very appreciative if you would contact me personally so that we can discuss the details of this issue and ensure that they do not happen again in the future. Once again, we thank you for your comments and hope we will see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freeland, Pennsylvania
1 review
3 of 5 stars Reviewed May 28, 2013

Room was OK not to write home about. Breakfast not worth it go up the road to McDonald's or burger king. Not much to do in area but drive every where. Service was OK with front desk. Really disappointed in breakfast is the most part. And the bathroom toilet ran for two days straight.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhavia, General Manager at BEST WESTERN Baltimore West, responded to this review, May 31, 2013
Thank you for taking the time to submit this review for our property. Your feedback lets us know what we are doing right, as well as what we are doing wrong which is very important to us. We are embarrassed that you had these issues with our hotel, and are truly sorry. We pride ourselves on providing exceptional service for our guests and apologize for not living up to your expectations. We thank you for your comments and hope we will see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Baltimore West

Address: 1800 Belmont Ave., Baltimore, MD 21244
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 69 hotels in Baltimore
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Baltimore West 2*
Official Description (provided by the hotel):
Best Western Baltimore West located next to Martins West Caters and close to Social security office. 20 Min from Inner harbor , Ravens Stadium Oriel baseball Stadium Baltimore Aquarium. New attraction close by is Maryland Casino Live is 30 Min from the Hotel. ... more   less 
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Also Known As:
Best Western Baltimore West Hotel Baltimore
Baltimore Best Western

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