The exceptional customer service started at check-in and continued until I checked out. The hotel alone is a class act. The concierge and banquet staff were by far the most professional and personable group that I have dealt with. I was there on business for four days and each day was as good as the day before. The food at the Explorers Restaurant in the hotel was incredible as well! Everyone at the conference raved about the hotel and the amenities. The sleeping rooms were clean, spacious and my corner suite had wonderful view of the inner harbor! Awesom! I will return!