I was blown away by the exceptional customer service at the Royal Sonesta. On top of the property being absolutely gorgeous with beautiful rooms and top of the line amenities, the staff was PHENOMENAL. Upon checking in, before we even got to our room, our concierge had made us dinner reservations and we had a ride to the restaurant via their wonderfully convenient shuttle buses. Everyone was so friendly and helpful, which was a refreshing change from a world where customer service seems to be on the bottom of the list for most businesses. Not only will I stay here again, I will stay here every time I come anywhere near Baltimore/DC.