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“Great Customer Service” 5 of 5 stars
Review of Royal Sonesta Harbor Court Baltimore

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Royal Sonesta Harbor Court Baltimore
4.0 of 5 Hotel   |   550 Light St, Baltimore, MD 21202-6099   |  
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Special Price
25% off room rate
Ranked #16 of 61 Hotels in Baltimore
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Customer Service”
5 of 5 stars Reviewed April 25, 2013

I was blown away by the exceptional customer service at the Royal Sonesta. On top of the property being absolutely gorgeous with beautiful rooms and top of the line amenities, the staff was PHENOMENAL. Upon checking in, before we even got to our room, our concierge had made us dinner reservations and we had a ride to the restaurant via their wonderfully convenient shuttle buses. Everyone was so friendly and helpful, which was a refreshing change from a world where customer service seems to be on the bottom of the list for most businesses. Not only will I stay here again, I will stay here every time I come anywhere near Baltimore/DC.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, April 30, 2013
Dear AndiFloYo,
We appreciate your exceptional 5-star review. One asset this hotel has always been known for in Baltimore is great customer service. In fact, our hotel tagline is: timeless elegance, service excellence, so as you witnessed, service is very much a part of the culture at our Inner Harbor hotel. Sonesta has been in Charm City for almost one full year, so please spread the word about how we are raising the bar in Baltimore. Thanks again for your 5-star review and we look forward to seeing you again soon.
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892 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (292)
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English first
Arlington, TX
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 24, 2013

We actually used a Groupon for our stay at the Royal Sonesta Harbor Court while we were in Baltimore for a concert. It was an incredible bargain and even though we paid very little for our stay, we were treated like.....Royalty! The front desk and the bell staffs were very gracious. Our room was beautiful, comfortable beds, very nice bathroom, extremely spacious overall.

Since it was very late when our concert was over, we decided to go back to the hotel and have a pizza delivered for dinner. Not only did the front desk provide us with a menu for a great pizza place, but when our order arrived, the delivery guy was escorted to and from our room to ensure our saftey - not a reflection on the pizza place or their delivery guy, just standard operating procedure at the hotel!

We felt very pampered while staying at the Royal Sonesta Harbor Court. Would love to stay there again if ever in Baltomore.

Room Tip: We had a courtyard view. We were only staying one night. A Harbor view would have been gorgeous, b...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, April 30, 2013
Dear kathiwithani,
Thank-you for your great 5-star review! We are known for our great customer service, so we appreciate your sharing your experience with us. Please spread the word about our Inner harbor hotel and we hope to see you again if your travels bring you back to Baltimore.
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New Jersey
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 24, 2013

We recently stayed at the Royal Sonesta and I was more than pleased. The hotel was located in a great area and it was clean and well taken care of. The rooms were large and the quietest I have ever experienced. We will definaltey stay here again!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, April 25, 2013
Dear NJCowgirl73,
Thanks very much for the great 5-star review, and Happy Anniversary! Thanks as well for choosing the Royal Sonesta Harbor Court Baltimore to celebrate such a special day. Please spread the word about us as our brand is new to the Baltimore market, Thanks again for the wonderful 5-star review and we look forward to seeing you again soon!
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Philadelphia, Pennsylvania
Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed April 24, 2013

We stayed here just one Friday night in April. It was a great trip. The valet and concierge were very helpful. The rooms were spacious and beautiful inside. We loved the charm the hotel had with the library in the foyer and the feel of the rooms. The Keurig coffee machine in the rooms was an added bonus to ensure a good cup of coffee during our stay. The trip was quick but very enjoyable. The location of the hotel is perfect to Inner Harbor. You can walk across the street and everything is right there - including their easy to use free bus service. The fitness center was great as well.

The only negative was that we could hear the elevator all night - so there was that distraction trying to sleep, but all in all a good place to stay. We'll be back!

Room Tip: Try to stay away from rooms near the elevator.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, April 25, 2013
Dear Luv2Travelw2boys,
Thank you so much for your great 5-star review! I am very pleased you enjoyed your stay with us and glad you enjoyed the timeless elegance and service excellence for which our Sonesta hotel is known. You will be pleased to know that we are planning major improvements in the future which will enhance the attributes of this amazing property, but will also address areas such as the one you mentioned with the elevator. Overall, we all appreciate your 5-star review and look forward to your next stay at Baltimore's Inner Harbor.
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Robbinsville, New Jersey
1 review
5 of 5 stars Reviewed April 22, 2013

We just spent a Saturday night at the hotel, visiting the Harbor and going to an Os game. What a fantastic hotel. The service was exceptional; from the bartender who called about dinner reservations without being asked, to the valet who offered to have our luggage in the car and the car waiting after the baseball game. The workers at the reception were very helpful and extremely friendly. We ordered roomservice as a treat and it was the best breakfast ever! Everything within walking distance which was perfect. Room was very nice as well. I would definitely recommend this hotel.

Room Tip: We had a room with a Harbor view. Definitely was worth it although the inner garden views were nice...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, April 23, 2013
Dear Carolyn R,
Thank you for your great 5-star review! Sounds like you had an amazing stay with us and we appreciate your taking time to submit this review. Sonesta has been in Baltimore less than a year, but one thing you will find with our brand and this hotel is a committment to providing impeccible customer service. We strive to make every guest stay as special as yours, so please spread the word and we look forward to seeing you again soon!
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Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 20, 2013 via mobile

We arrived at the hotel at 8:30am to store our luggage for the day before we could check in. Much to our surprise our room was ready and we were able to check in at that time. What a relief since we had been up since 3.00am. The hotel is right on the Inner Harbor and we were able to walk or take a water taxi almost everywhere, so convenient! The men at the door were spectacular especially Don. They knew where we had been always asked how it was and were so very kind. The morning we left for the airport Don informed us of a road race and suggested we leave early so as not to get stuck in town due to blocked off streets. The rooms were clean and comfortable, and we really enjoyed our stay.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, April 22, 2013
Dear Karson95,
We really appreciate your wonderful 5-star review! That's great we were able to accommodate an early check-in, especially since you had been up so early. Don is one of many associates at the hotel who are real hospitality professionals, and he is always looking for ways to make all of our guests more comfortable during their stay with us. We will certainly pass along your comments and we hope to see you again on your next visit to our Inner Harbor hotel.
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Dallastown, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 20, 2013

I had a wonderful Mother/Daughter sleepover. The room was extremely comfortable and the view of the inner harbor was breath taking. The staff were very courteous and very helpful with all aspects of our stay. I would go back again when visiting the inner harbor.
Dianne

Room Tip: Pick Harbor Side, worth the extra bucks.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Kohlasch, General Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, April 22, 2013
Dear 0711Dianne101,
Thanks so much for your great 5-star review! We are very pleased to hear your mother/daughter weekend was such a success. We look forward to seeing you again on your next visit to Baltimore.
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Additional Information about Royal Sonesta Harbor Court Baltimore

Address: 550 Light St, Baltimore, MD 21202-6099
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Baltimore
#4 Romantic Hotel in Baltimore
#4 Luxury Hotel in Baltimore
#12 Family Hotel in Baltimore
#20 Business Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Harbor Court Baltimore 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Royal Sonesta Harbor Court Baltimore is ideally situated on the picturesque waterfront of the Inner Harbor. The hotel is a short walk from the downtown business district and the city's best attractions, including the National Aquarium, Oriole Park at Camden Yards, American Visionary Arts Museum, The Maryland Science Center and historic Federal Hill. ... more   less 
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Also Known As:
Intercontinental Harbor Court Baltimore Hotel Baltimore
Intercontinental Baltimore

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