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“Great hotel” 4 of 5 stars
Review of Royal Sonesta Harbor Court Baltimore

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Royal Sonesta Harbor Court Baltimore
4.0 of 5 Hotel   |   550 Light St, Baltimore, MD 21202-6099   |  
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Ranked #13 of 59 Hotels in Baltimore
Lancaster, PA
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Great hotel”
4 of 5 stars Reviewed December 5, 2012

The hotel was in a great area-right across the street from Maryland Science Center. Walking distance to Harborplace shops and Aquarium. The room was big, TV in bedroom and small TV in bathroom, Keurig coffee maker in room-only 1 creamer/sugar packet should have at least two. They had a small pool, whirlpool, racquetball court and large fitness center. Very clean and nice staff. I thought the mattresses were too soft.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeWaite, Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, December 11, 2012
Thank you for your review of our property. Please accept our apology for not having adequate condiments in your guest room. We appreciate you bringing this to our attention as this will allow us to retrain our staff on the procedures when servicing a room.

We hope you have an opportunity to visit us again in the future.
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718 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
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English first
Pittsburgh, Pennsylvania
Top Contributor
58 reviews 58 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 2, 2012

Many many wonderful things about this hotel.

1) very convenient location, both to the highway (easy to get to) and Inner Harbor (walking distance to restaurants, shops, Science Center, etc.)

2) extremely helpful, courteous, friendly, attentive staff - especially the Guest Service people (doormen/bellhops) and valet parking fellows; front desk couldn't have been any nicer either (I wish I had noted the name of the doorman on duty when we left ~8:45am on 12/2 - a slightly older gentleman with glasses - he was the ultimate example of customer service!!)

3) beautiful building and decor, nicely decorated for Christmas, interesting artwork throughout lobby and halls and in courtyard

4) convenient courtyard to drive into and unload - so nice to be off the street and not halfway into a garage - you didn't feel crowded or rushed and received a very warm welcome from aforementioned Guest Services

5) We had the Vroom package ($199 for Harborview room, valet parking and breakfast at Brighton's for 2) - excellent value!

6) Brighton's was wonderful for breakfast. We were there on Sunday morning and had the option of the large buffet or ordering from the menu. We picked the buffet (a $20 value/person) and were delighted. Amazingly fresh fruit (and lots of variety); delicious french toast, bacon, sausage, potatoes, scrambled eggs (cooked just right) and an omelet bar. And a pastry selection and oatmeal. The omelet chef and all the staff were very friendly and attentive.

7) bathroom was clean and well-equipped

The ONLY negative (and it was a pretty big "ick" factor) was when I turned down the beds, one of the bottom sheets has a lot of short hairs and a couple of shoe prints on it! At first, I just saw one hair - didn't like it, but brushed it off; but then I saw many more (stopped counting after 15.) The other bed had a few hairs (no shoe prints though). The front desk was very apologetic and prompt in sending up new sheets with a polite gentleman who offered to change the sheets. I decided to do it myself and didn't find any other issues. I'm going to blame it on a poor housekeeping job (or maybe it was bring your cat to work day - I don't know.)

Room Tip: Harbor view is definitely worth it.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeWaite, Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, December 18, 2012
Thank you for your review of our property during your recent stay. It was our pleasure to be of service to you. We wanted to thank you for bringing to our attention the issue you had with your bed. Please accept our apology for the situation and please know this has been discussed with our Director of Housekeeping and the housekeeping staff. Every effort is being made to ensure that an incident such as this is never repeated in the future.

Thank you again and we look forward to having the opportunity to welcome you once again.
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Tampa, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 1, 2012

What a great place to stay, the suite rooms had a wonderful view of the Harbor and was quite luxurious, the bathrooms was spotless and spacious, the staff was very helpful, Michelle and Andy was very professional......

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeWaite, Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, December 11, 2012
Thank you for taking the time out of your day to review our property from your recent visit. We are glad to hear you enjoyed your stay and that Michele and Andy were able to assist you. Our hotel prides itself on our customer service and we are thrilled to know we lived up to your expectations.

We look forward to having the opportunity to welcoming you back in the future
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Fishing Creek, Maryland
Top Contributor
79 reviews 79 reviews
59 hotel reviews
Reviews in 53 cities Reviews in 53 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed November 28, 2012

We decided to go to the Inner Harbor for our anniversary, and it was absolutely fantastic. The Harbor Court was as good as I remember from my days coming as a kid. Royal Sonesta is the property owner now, and they've done good things with the Harbor Court. The views are probably some of the best in all of Baltimore. The rooms are lovely--nothing to complain about, and not too over the top. I didn't feel like I was in a museum and afraid to touch anything, but I definitely didn't want for anything, either. Big, comfortable beds. iPod player right next to the bed. The TV in the bathroom was a nice touch, although we never used it--nor did we use the nice, big one in the bedroom, but if you had to be there for a week, you would have been quite comfortable.

The front desk staff and the valets were impeccable. Not stodgy in the least. Very personable and friendly, while still maintaining the dignity of the establishment. They definitely make you feel like you're staying in a nicer hotel and not a Super 8. The indoor pool and health club is absolutely fantastic. The hot tub is quite large and was perfect after a day of gallivanting around Baltimore. The pool is large for an indoor hotel pool, and you could easily swim laps. There was a lifeguard on duty who was friendly and seemed to be observant, without being pushy.

We went to the Explorers Lounge for a couple of drinks our second night, and the service was as good as the rest of the hotel. A friendly, jovial bartender exchanged good conversation with us, and the mood was very upbeat.

All in all, if you are staying in Baltimore, I can't recommend the Harbor Court enough. The location is ideal no matter where you're going, and easily within walking distance of the stadiums, Water Taxi, Constellation and museum ships, aquarium, and the other attractions of the Inner Harbor. Your view at night is worth the price alone, but the room will certainly please you after a long day in Charm City.

Room Tip: Make sure to get the Harbor View room. A little extra, but well worth the money.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeWaite, Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, November 30, 2012
We’re so glad you had the opportunity to return to the Harbor Court and thank you so much for your kind words about the property. It is wonderful to hear you remember it just as it was back when you were a child. The staff makes every effort to go out of their way to ensure each guest receives the best possible service. We do have a great location to all the attractions in the city, everything is pretty much within walking distance with some being only a short cab ride away.

Thank you again and we look forward to welcoming you back!!!
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Philadelphia, Pennsylvania, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 24, 2012

My husband and I were celebrating our 32nd wedding anniversary. Our stay at this hotel was very special. The suite we were given upon arrival had a wonderful view of the harbor and was quite luxurious. The room was spotless and ready upon our arrival.

We had the pleasure of dining in the Explorer's Lounge and our meals were expertly prepared. The staff was friendly and professional...attentive but not noticeably so. Cameron.l Alexa and Steven should he commended...they are an asset to this hotel. One of the other favorable and pleasant part of this trip was meeting Gina and Jonathan who made our visit very special for us.

Room Tip: As this hotel is non-smoking...any room would be a great one...but if you are looking to mane your t...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeWaite, Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, November 30, 2012
We are thrilled that you chose to spend your 32nd anniversary at the Royal Sonesta Harbor Court. We thank you for your kind words regarding our property. We will be sure and pass your comments onto the staff you mentioned in your review. They will be thrilled to hear they made your stay all the more enjoyable. Hopefully we’ll have the opportunity to help you celebrate your 33rd anniversary! We look forward to welcoming you back.
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Berryville, Virginia
1 review
5 of 5 stars Reviewed November 22, 2012

From the moment we pulled into the Royal Sonesta Harbor Court Baltimore, I knew we were in for a treat. Guest Services greeted us at our car, unloaded our luggage, and took care of everything. They were attentive to our needs, friendly, and were ready to show us why first impressions are critical to the success of any business. Upon entering the lobby, we were greeted by the General Manager who welcomed us warmly and explained the layout of the hotel and the surrounding attractions; he also made certain that we had a magnificent view of the inner harbor. The front desk was very professional and courteous in all of our interactions with them. They greeted us by name and accommodated every request we made. We arrived at the hotel by 10:30 in the morning and to our surprise, our room was available. The room was spacious, extremely comfortable and the bed made you feel like you were sleeping on the clouds! We did not get to use the exercise facilities or the pool, since we were in town for a family function, but they were inviting and well maintained. We had lunch in the Explorers Lounge, which we thoroughly enjoyed. It was delicious and the staff was very attentive and friendly. The following morning we awoke to a simply breathtaking sunrise over the inner harbor – well worth waking up early to view! We started our day with breakfast at Brightons Restaurant and they remembered us from lunch the day before. They staff asked how we were enjoying our stay and couldn’t have been friendlier. (I wish I could have remembered their names because they were wonderful.) The breakfast buffet offered many options and the “made to order” omelet station was simply the best! This is truly a hotel that makes you feel like it is your “home away from home.”

Room Tip: You will want a room with a view of the Inner Harbor.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeWaite, Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, November 30, 2012
Thank you for taking the time to share your experience with us during your visit to Baltimore. We truly appreciate your wonderful review of our property and glad to hear that you enjoyed your stay with us. Our purpose is to strive for perfection with our guests and it appears we were able to accommodate you all of your needs. We hope to have the opportunity to welcome you back in the near future.
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Washington DC, District of Columbia
Top Contributor
89 reviews 89 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed November 20, 2012

I stayed at this beautiful hotel, formerly the InterContinental, for an impromptu weekend getaway in Baltimore. It's a lovely, expensive hotel, so if you can get it on Priceline, you can get an excellent deal.

ROOM: The rooms are standard, though the bed was exceptionally comfortable and the bathroom was spacious. There were some minor mishaps--there was something obviously wrong with the window seal as there was condensation on the window of our 7th floor room, and the Keruig coffee maker sometimes didn't work--but these did not detract from our stay and we got a great deal regardless.

PROPERTY/SERVICE: The hotel is very pretty, with a clean gym and indoor pool. We enjoyed the cafe on the first floor, which serves delicious Illy coffee. The front desk and bellhops were extremely helpful with checking in/out, holding bags, etc. The housekeeping knocked on our door promptly at noon the day we checked out as we were running a few minutes late, though we were not charged extra or really bothered about it again.

LOCATION: The location cannot be beat if you're exploring Baltimore, as you're walking distance to the Harbor, the American Visionary Art Museum, the restaurants and bars of Federal Hill and the theaters. You're also a quick cab ride from Fell's Point.

Overall, it was a great stay and I'd be happy to stay here again!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeWaite, Manager at Royal Sonesta Harbor Court Baltimore, responded to this review, November 21, 2012
Thank you the lovely review of our property. We were glad to hear that you enjoyed your stay with us. Thank you for bringing to our attention the issues you encountered during your visit. A staff member will look into having these issues investigated. Our hotel does have an excellent location for walking to almost anywhere in Baltimore and we’re happy you had the opportunity to go out and explore our wonderful city.

Thank you again and we look forward to being of service to you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Sonesta Harbor Court Baltimore

Address: 550 Light St, Baltimore, MD 21202-6099
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Baltimore
#4 Romantic Hotel in Baltimore
#11 Family Hotel in Baltimore
#16 Business Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Harbor Court Baltimore 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Royal Sonesta Harbor Court Baltimore is ideally situated on the picturesque waterfront of the Inner Harbor. The hotel is a short walk from the downtown business district and the city's best attractions, including the National Aquarium, Oriole Park at Camden Yards, American Visionary Arts Museum, The Maryland Science Center and historic Federal Hill. ... more   less 
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Also Known As:
Intercontinental Harbor Court Baltimore Hotel Baltimore
Intercontinental Baltimore

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