We stayed at the Inn for a friends wedding in Baltimore. There were quite a few guests from our party staying and initially all looked well. The hotel is modern and the lobby was good looking. The room was ok, and pretty spacious.

So what was the problem ? - A major lack of customer care...

I see another recent reviewer had a similar experience; it felt like the manager was away on holiday and the the place was unravelling! Staff were unhelpful and sometimes downright surly!

Room service was used once - the phone was answered and my wife was asked to wait while the handset was put down and she heard a 10 min converstion while the staff continued what they were doing before they were rudely interrupted! After finally calling the duty manager the salad ordered did arrive about an hour after it was wanted. The finished plate was then put outside the door where it wasn't picked up for at least 12 hours...

Coming from the UK I hoped for the 'legendary' US customer service, especially staying in part of the Hilton group, but was disappointed.

I was lucky enough to have my bill taken care of by a friend when we checked out. I am now trying to work out why another $150 was debited to my credit card the day after I left with no notice, invoice or authorisation.

Not the best hotel experience ever - but not the worst either...

This hotel has gone down hill. I recently stayed here on business and had a terrible experience. I reserved a microwave for my room 2 week prior and when I arrived (after a long flight) I was told that the they were all out and the microwaves were first come first serve. When I inquired about why they took a "reservation" for a microwave, they said you can "reserve" one but they are first come first serve. Does this make sense to anyone???? I would have stayed up the street if I had known, since I am on a special diet and need to prepare specific food.
Next I went to get ice from the ice machine and found out all the ice machines were out of order (all floors!). I went to sleep hoping to have a better day tomorrow. Instead I woke to construction crews. Next I order fruit and coffee for breakfast (that's all) and 45 minutes later it still had not been delivered. I called the front desk and they indicated that they did not know where it was. I told them to cancel the order since I needed to leave for work at this point. 10 minutes after I cancelled the order, the waiter arrived. He told me that no one had put the order in and he doesn't understand what took so long since it only takes a couple of minutes to prepare.
I called Hilton since I am a Hilton HHonors memeber and they told me there was nothing they could do..........I'll never stay at this hotel again!!!

To top it all off, they charged my room for the microwave I never received, in the end!!!!!

Check-in was very smooth with no problems: one cookie, and I was told my breakfast coupon was under the door already. There were two large bottles of water in the room (free for HH Honors Diamond).

As a Diamond, I was upgraded to a junior suite -- basically a small ajoining room with a loveseat and desk (no extra TV). There was a coffee pot and extra sink, though. The bathroom was big with a jacuzzi tub, heat lamp, and extra goodies (facial scrub, sun screen, shoe shine, makeup remover, etc).

There was free wireless Internet in the room, which was nice. The heated indoor pool was also nice, in an atrium with a nice view.

The only problem I had with the room was with the hot water in the morning ... it took about 5-10 minutes to warm up.

Breakfast with a disappointment. The coupon I got (HHonors Diamond) was for $10 off breakfast ($20 if you had two people). Breakfast was held in a temporary meeting space. There was no menu, just the buffet ... which cost $14.95! A friend was picking me up and I had him come and sit with me. Since he'd already eaten, we told the hostess there was two of us, but only one of us was eating. She nicely allowed us to have one $14.95 meal for free. But if he wasn't there, breakfast would have cost $4.95 ... and there was no other option.

At checkout, I was double-charged for my room, but I was told that was a computer error that happens often (fix it, perhaps?).

The place itself is interesting. There's just two floors of rooms, the rest are condos. It's across the street from Johns Hopkins. There's a nice Bar/coffee shop/vegan-friendly restaurant across the street (there was also a room service option at the hotel, but that's it within walking distance). Mt. Washington and Hampden are neighborhoods within a 5 minute drive that have nice restaurant options, and the inner harbor is about 15 minutes away by car.

Overall, I'd stay there again.

There is construction outside the building starting at 8:00am and by this I mean that you are awakened by a sound louder than I have yet to hear in Manhattan where I live. The management said it will continue for 2 weeks. This would not be a problem if the hotel staff had not awakened me by a phone call in the middle of the night misdirected to our room and awakened again by a cleaning cart at 6am, cruising down the hall with a loud beeper attached to the back.
The room itself has an overall appearance of tidiness, but the bathroom is full of stray hairs and peeling paper. There is no refrigerator. The room overlooks the valet parking and lobby, so the curtains have to stay drawn for privacy.
The management is not sympathetic and I'm exhausted with a full day ahead and a long drive at the end of it.