I was misled by a nicely appointed entrance and front desk area, but once I stepped off the elevator onto my floor, it all went downhill- total, disgusting disaster!
I had to walk through long unkempt (dirty, messed up carpets and walls) hallways- half the hotel was undergoing renovations and these areas were open to the public rather than partitioned off.
I was greeted with a waft of the odor of cigarette smoke upon arriving at my room. Not only was my room supposed to be non-smoking, but it's a non-smoking hotel.
I asked to speak with someone about a price adjustment as the conditions in the room were less than savory. I was told that because I had made an advance purchase online, the hotel had not yet received the money from the outside vendor that handles their advanced online sales (Please note- I made my reservations directly on the hotel website, NOT Travelocity or a similar site). They claimed that since the hotel did not receive their payment, they could not work with me on the exhorbitant price I paid for a room that reeked of smoke.
I asked to speak with a manager- they were able to find a supevisor for me, who said they will try to get in touch with their outside vendor regarding payment to see if they could then work with me on the price.
I was told that someone would get in touch with me the next morning. No one contacted me and no one addressed my request.
Entering the bathroom, I noticed a Q-tip on the floor. I gave them the benefit of the doubt- perhaps it had fallen out of my own bag. However, when I looked in the shower and found used bottles of shampoo in there, I knew the bathroom had not be cleaned. Housekeeping did visit after my call, after about a half hour wait.
When visiting the restaurant, I asked if I could order something for "takeout"- after spending so much on a room that missed the mark, I did not want to spend extra for room service. I was told that they do not do that.
I went back to the front desk to inquire about why this was so- it turned out to be a misunderstanding- the waitress thought I wanted to order from the room service menu and not have it delivered to my room. However, I was surprised that after expressing my disappointment in the room's conditions, the hotel staff did not offer my measly $6 salad "on the house".
The hotel was very noisy too- their air conditioning systems and some type of fan was very loud, noisy and disruptive.
The room rate was astronomical, particularly given the fact that it was not up to par. I could have flown halfway across the country for the same price!!
The staff, I do have to say, was very nice, and seemed to want to accommodate me but given the hotel policy, they could not. This policy is horrid and there is no reason why they couldn't have shaved some money off my bill, given the unsatisfactory conditions.
I was also shocked that I was, in essence, penalized for paying in advance. I should have been accommodated all the more, not less!!
I was thoroughly disappointed in this hotel- very dusty and dirty room! Very overpriced! Would never go back!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
People with disabilities, Older travelers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other