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“The staff worked miracles” 5 of 5 stars
Review of Brookshire Suites Inner Harbor

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Brookshire Suites Inner Harbor
3.0 of 5 Hotel   |   120 East Lombard Street, Baltimore, MD 21202 (Inner Harbor)   |  
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Ranked #13 of 59 Hotels in Baltimore
Charleston, South Carolina
1 review
2 helpful votes 2 helpful votes
“The staff worked miracles”
5 of 5 stars Reviewed 6 days ago NEW

I had about 30 people to feed, and because of civil disturbances in the city, all restauarants were closed and the hotel did not have a formal restaurant, which was a difficult circumstance for anyone organizing a large meeting. However, the staff worked a miracle and reached out to a local restaurant, organized a wonderful meal, reached out to their own staff to provide all services associated with the dinner, and made what could have been a terrible situation into a great night. I will forever be grateful to the staff at Brookshire Suites for making a dinner miracle in less than 2 hours for 30 people, under difficult circumstances. It proves that a dedicated staff can make an outstanding stay, no matter what is happening in the outside world.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review, yesterday
Greetings from Baltimore! Thank you for your review on TripAdvisor. I appreciate you taking the time to write a review.

I am very pleased to read your posting about our team members. We are very fortunate to have such a great group of individuals who sincerely care about serving our customers. I’m glad our team was able to provide your group with a great night.

People all over the world know that Baltimore is a great American city and by working together as a community, we can show the world just how great we are. I am confident that Baltimore will bounce back and become stronger and better city.

We hope to see you again on a future visit.

Best,
Sharon
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188 reviews from our community

Traveler rating
    104
    55
    21
    6
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Halifax, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I got a great deal on this hotel through a 3rd party booking site, which sometimes gets you 3rd rate service and a bad room - I'm happy to say that the service here was fantastic, and the room was spotless, quite large, and even had a sliver of a harbor view. All staff that we encountered seemed very genuine and happy to be there - all were also very helpful, letting us know when breakfast ended, the floor it was on, etc... sometimes the small things matter.

Breakfast was delicious and plentiful, the hotel was quiet and very clean. The bed was EXTREMELY comfortable, and they provided sulfate-free toiletries - amazing.

The front desk called their car service for us when we were departing, no wait time at all, the rate was very reasonable (it might have even been cheaper than a cab), and the driver was fantastic - personable, polite, just a really likable guy!

We only stayed one night, since we were only in town for a baseball game, but we have plans to return for at least 3 nights so we can explore the city more (it's a beautiful city!) - we WILL be staying here again.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review, 4 days ago
Thank you for staying with us at Brookshire Suites. I'm happy that you enjoyed your trip to Baltimore. I appreciate you taking time to write a review. Thanks for all the complements!

We are centrally located in the heart of the Inner Harbor, just one block from the waterfront and a few blocks from all the major attractions. I am glad to hear you found our staff friendly and helpful. We are fortunate to have a great group of individuals.

We look forward to seeing you again soon!

Sharon
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Carlisle, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for 1 night on business and was amazed by the updates to the entire building since last visit The lobby and rooms were tastefully done and very comfortable. Service was nice and breakfast always good on the upper level looking out to the harbor. Will return again enjoy close location to inner harbor.

Stayed April 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review, 4 days ago
Thank you for your review of Brookshire Suites. I do appreciate your feedback and the 5 star review! I am glad you got a chance to come back and see the wonderful renovations.
We hope to see you again the next time you are in Baltimore.

Best,
Sharon
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My first experience staying at this hotel. The hotel had a hip vibe. Great location, convenient to the inner harbor, shops, and restaurants. The suite was large, flat screen tv's in both rooms, amazing bed, and an incredible shower head.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review, 5 days ago
Hello Joseph,
Thank you so much for posting a review on Tripadvisor. I'm so glad you enjoyed Brookshire Suites, also known as your "Urban Playground" the Hip Vibe, comes from the pictures of local artist Frank Zappa, Adam Duritz, lead signer for the Counting Crowes and Cass Elliot, from the Mamas and the Papas...all born in right here in Baltimore! Your right our location is one of the BEST, one block from the Inner Harbor and 2 1/2 blocks from the convention center and a 5-10 minute walk to Orioles Park at Camden Yards. Plus all the other great neighborhoods within walking distance: Federal Hill, Fells Point, and Mt. Vernon just to name a few.
Please give us a call the next time you visit!
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Top Contributor
164 reviews 164 reviews
47 hotel reviews
Reviews in 64 cities Reviews in 64 cities
163 helpful votes 163 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here several days for a wedding. The room, a corner suite, was very nice with a view of the harbor. It had all the amenities, microwave, refrigerator, etc. There is a modes workout room. Breakfast was provided. The location is perfect for harbor activities.

The biggest negative is the lack of parking. There are several garages with rates about $20 a day. There is a minimal loading/ unloading area.

The next negative is street noise. It is in a busy downtown area, so there is noise all night. I had a speaker for my cell phone and piped ambient noise so we could sleep.

The staff was helpful, especially Yolanda at the front desk. The Red Bar was limited, but convenient.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review, 1 week ago
Thank you for your review on TripAdvisor. We always appreciate feedback from our guests.

We are centrally located in the heart of the Inner Harbor, just one block from the waterfront and a few blocks from all the major attractions. I am glad to hear you found our staff friendly and helpful. We are fortunate to have a great group of individuals.

In regards to the issue of noise, we apologize about that. We have done our best with the windows to reduce outside noise. Unfortunately this is one of the downsides to being in the heart of the city. If you do visit us again, please just let us know you would prefer a quieter room and we will do our best to accommodate you.

We hope to see you again soon on a future visit.

Best,
Sharon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a a nursing conference at John's Hopkins Hospital. The location was great. Very close to the Harbor, shops and restaurants. We could have walked to JHU but it was raining so we decided to take a cab. The front desk offered to call a cab for us. We didn't partake in the continental breakfast but did grab a coffee to go. The room was very clean. The beds were comfortable too!

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review, 1 week ago
Thank you so much for choosing Brookshire Suites! We do appreciate your business. I appreciate the review you posted on TripAdvisor.com. I am glad you enjoyed your stay with us and we truly appreciate your business.

Thanks again for choosing Brookshire Suites. We hope to see you next time you are in Baltimore.

Sharon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakersfield, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is fabulous. The staff is very friendly, helpful, and accomodating. The location is easily navigated and safe. The rooms are nicely kept. I would definitely recommend this hotel. Thank you for having us here to celebrate the wedding of my brother.

Room Tip: I stayed on the 9th floor and have no complaints.
See more room tips
  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon S, Guest Relations Manager at Brookshire Suites Inner Harbor, responded to this review, 2 weeks ago
Thank you for your review of Brookshire Suites! I do appreciate your feedback. We are centrally located in the heart of the Inner Harbor, just one block from the waterfront and a few blocks from all the major attractions.

I am so please to read your posting about our team members. We're very fortunate to have such a great group of individuals working at the hotel. Thank you for taking time to recognize their efforts!

We truly appreciate your business!

Sharon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brookshire Suites Inner Harbor

Address: 120 East Lombard Street, Baltimore, MD 21202
Phone Number:
Location: United States > Maryland > Baltimore > Inner Harbor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#13 Business Hotel in Baltimore
#14 Family Hotel in Baltimore
#20 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Brookshire Suites Inner Harbor 3*
Number of rooms: 97
Official Description (provided by the hotel):
A Contemporary Downtown Baltimore Hotel Brookshire Suites is a blended combination of Baltimore's urban spirit and the vibrant energy that comes from its community. We have crafted a lifestyle boutique hotel that welcomes you to Baltimore. Industrial elements, bold black and white photographs of local artists and street inspired art celebrate the creativity and speak to the hotel's artistic and unique feel. Charm City is alive and on the walls, thanks to local artist, Michael Owen the creator of the Baltimore Love Project. The lobby is home to RedBAR, where you can experience the local flavors of Baltimore by enjoying coffee, craft beers and local wines. Settle into the communal space and enjoy light conversation with fellow travelers or play board games while enjoying music. ... more   less 
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Also Known As:
Brookshire Hotel Baltimore
Brookshire Suites

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