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Brookshire Suites: Traveler Reviews

3.0 of 5
120 E Lombard St, Baltimore, MD 21202 (Downtown)
Hotel amenities
Brookshire Suites
Ranked #30 of 69 hotels in Baltimore
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678 reviews from our community

Traveler rating
    307
    193
    66
    60
    52
See reviews for
Families
161
 
Couples
233
 
Solo
37
 
Business
125
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Baltimore, Maryland
1 review
“employees were awesome. Outstanding customer services”
4 of 5 stars Reviewed January 2, 2013

quick trip to Baltimore. Went online liked what I saw. It was so great to meat James at the doorstep willing to park the jeep. very pleasant, and helpful. Quincy Quincy Quincy, your smooth and charming attitude put us in a great mood as soon as we met you. thanks for the kindness. The world needs a little more of that. Happy New Year, and yes we enjoyed out stay. The sheets were so soft and comfortable. Great Experience!!!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask georgieandnorma about Brookshire Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BROOKSHIREGM, General Manager at Brookshire Suites, responded to this review
January 3, 2013
Dear Guest,

Thank you for taking the time to write an excellent review on Trip Advisor. On behalf of James the Valet Attendant and Quincy our Night Auditor, I am writing to let you know how delighted we were to receive your kind words of praise on our customer service.

W want to see you again this new year 2013 so you can see how we continue to make changes to our hotel as the renovation starts. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.

If you need assistance on your next trip to Baltimore please call 410-625-1300 and say you are a returning guest!.

Happy New Year!

Sincerely,

Abraham Esquivel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brigantine, New Jersey
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Excellent Location”
4 of 5 stars Reviewed December 28, 2012

The location of the hotel & it's reasonable pricing is reason enough to stay here. I spent a 3-day weekend in Baltimore and never had to use my car or hail a cab. The hotel is in a prime spot to access much of the Inner Harbor area.

Other selling points: The staff was friendly and helpful (we were double charged for parking but they immediately resolved the issue). The Cloud Club breakfast was great. All the stuff you'd expect from a good continental breakfast plus eggs, meats, waffles, etc.

The downsides: The place looks a little dated and the ceilings are incredibly low. If you're taller than 6-3 you literally may need to duck to get into your room. Parking was expensive, but that's what you get in most cities.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Brittany1225 for Baltimore
Ask Brittany1225 about Brookshire Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BROOKSHIREGM, Director of Sales at Brookshire Suites, responded to this review
December 31, 2012
Brittany thank you for your kind review of the hotel and I am glad you enjoyed your stay with us. As you stated the hotel is located in a great location, one block from the Inner Harbor and walking distance to many sites in the Baltimore. The staff here at Brookshire Suites strives to give great customer service to all guests that arrive at the hotel.

In summer 2013 the hotel will start a renovation of all sleeping rooms and public space. By end of year we will be a newly renovated boutique hotel. We would like to invite you back to see how we have changed our look.

Don't hesitate to call us and we look forward to seeing you again when you visit Baltimore.

Happy New Year

Jennifer Montgomery
Director of Sales and Revenue
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Annandale, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“EPIC, AWSOME, EXITING!”
5 of 5 stars Reviewed December 27, 2012

The service is amaizing I love the adopt a fish idea i named one joey. The prizes for the gold coins are amaizing! the blow drier in the brthrooms are kinda slow so set them on high. the towls and special soaps are amaizing. the beds are a "one size fits all" no mater if you have back pains or what. though the harbor is buetifull ask for a room on the other side because it is more quite. the view in all directiouns is buetifull the snacks are amaizing its also convienyet to be so close to the water. also subway is just acros the street. the enploies treated me like a queen even for my age and i am pretty young. sorry for my bad spelling and grammer. the wireless is not the best sad to say. try the sky level. Sniff Sniff i have sentimental ties to that place. please say hi to the man who works at the apitizer place on the top for me if you decide to stay there tell him i am the girl who named a fish joey. if i am asking this over the internet you must know how much i lovw this place!!!!

Room Tip: Choose the city side. its peace full. the higher up the better!
See more room tips
  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Cool G about Brookshire Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BROOKSHIREGM, General Manager at Brookshire Suites, responded to this review
December 28, 2012
Dear Guest,

Thank you so much for your review. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. We appreciate that you took time of your day to write such a wonderful review.

We are glad that you have enjoyed your stay, I want you to know that we will continue to improve everyday and we are looking forward for the new year for a new renovated Boutique Brookshire Suites.

I will be more than happy to help you for your next stay with us. Don't hesitate to call us, we look forward to see you again when you visit Baltimore Inner Harbor. My e-mail is aesquivel@brookshiresuites.com or you may call at 410-625-1300.

Thank you and happy holidays.

Abraham Esquivel
General Manager
Brookshire Suites
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New York, New York
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“The Breakfast Service was Exceptional”
4 of 5 stars Reviewed December 25, 2012

The hotel is very situated near the inner harbor - which is great to be near all the action and yet allows you to walk away. Price was reasonable - The rooms were as expected
But David the concierge in the breakfast suite was exceptional. He greeted everyone with a smile and a good thought - He was helpful and accomodating. He made the stay in Baltimore very pleasant

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask JerichoNewYork about Brookshire Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BROOKSHIREGM, General Manager at Brookshire Suites, responded to this review
December 28, 2012
Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise on our service. I will pass this message along to David our Breakfast Attendant. I am glad that you were happy with all of our accommodations. On behalf of our hotel staff we want to say "Thank you".

The next time you are in Baltimore please give us a call at 410-625-1300. We would like to invite you back and see how we continue to improve every day. Next year we are looking for a new renovated Boutique Brookshire Suites hotel. We can't wait!

Happy Holidays to you and your family.

Abraham Esquivel
General Manager
Brookshire Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Good stay, reception not so friendly, $29 a night parking”
4 of 5 stars Reviewed December 25, 2012 via mobile

Reception too small,
Since it is cold out there is no environment within the hotel to spend some good time,
It is in the city so that what u get for the money.
Plus the surprise of the $29 a night to park your car

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Ghamougui about Brookshire Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BROOKSHIREGM, General Manager at Brookshire Suites, responded to this review
December 28, 2012
Dear Guest,

I'm writing to thank you for taking the time to bring this matter to my attention.

A hotel is defined by the quality of service that it provides to its guests. Consequently, it's disappointing to learn that you're unhappy about our reception area of our hotel. At the same time thank you for mentioning our customer service, this is what we do everyday

Please know that our Brookshire Suites will become a new renovated Boutique Brookshire Suites in 2013. In the plan we have a boutique Lounge area that will be located in our Lobby, office space will be used for this Lounge, our rooms will be all renovated wall to wall. Our Breakfast area with the best view of the Harbor will also be updated. There are many things coming our way so we ask that you give us a second chance the next time you are in Baltimore. In regards to parking, Baltimore's biggest heachache is parking just like those big cities, it becomes a challenge when most hotels don't have their own parking. Don't hesitate to call, as you experienced the service is very imporpant to us.

We are looking forward for the new year and see you again.

Please call at 410-625-1300 and ask for Abraham.

Happy Holidays

Abraham Esquivel
General Manager
Brookshire Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brookshire Suites

Also Known As:
Brookshire Hotel Baltimore
Brookshire Hotel
Address: 120 E Lombard St, Baltimore, MD 21202
Region: United States > Maryland > Baltimore > Downtown
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Pets Allowed Room Service Suites Wheelchair access
Hotel Style:
#4 Best Value Hotels in Baltimore
#23 Business Hotels in Baltimore
#29 Family Hotels in Baltimore
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Brookshire Suites is the perfect place to enjoy the beauty and charm of Baltimore, MD. In the heart of the city's famous Inner Harbor, Brookshire Suites is just steps away from many of Baltimore's fabulous attractions, restaurants and thriving business district. Brookshire Suites perfectly balances spacious rooms, contemporary styling and all the amenities of home away from home. Each suite provides spacious living room parlors and separate bedroom, with amenities - from bathrobes to oversized work spaces. Upgraded amenities and services make the Brookshire Suites one of the most business friendly hotels in Baltimore. A guest accessible, coin-operated washer, dryer and laundry supplies are available 24 hours. Also available 24 hours is the Marketplace, an area adjacent to our lobby which sells snacks and various sundries.The Cloud Club overlooks the Inner Harbor and is the perfect place to start your day with a complimentary hot buffet breakfast. Weeknights guests can take advantage of the Cloud Club Reception, featuring two free cocktails per person, salads, fruits, cheeses and assorted snacks. The Cloud Club is open 24 hours and serves coffee and tea anytime day or night. ... more   less 
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