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Brookshire Suites: Traveler Reviews

3.0 of 5
120 E Lombard St, Baltimore, MD 21202 (Downtown)
Hotel amenities
Brookshire Suites
Ranked #30 of 69 hotels in Baltimore
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678 reviews from our community

Traveler rating
    307
    193
    66
    60
    52
See reviews for
Families
161
 
Couples
233
 
Solo
37
 
Business
125
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Chicago, IL
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Friendly Staff, Great Location”
4 of 5 stars Reviewed December 5, 2012

We stayed here recently because my husband is being treated at Johns Hopkins. The staff was very friendly and helpful, particularly Quincy who was always cheerful and willing to help with any questions or issues that we had. The location is great, within walking distance to the harbor & many restaurants and attractions. The hotel offered a free shuttle to Johns Hopkins, which was extremely helpful for us. I only gave 4 stars because the decor in the hotel is slightly out of date (worn carpeting, peeling wallpaper) but I read on some other reviews that they are renovating soon so that shouldn't be an issue anymore. We also had an issue with our TV not working properly, but they moved us to a new room with a working TV and comped us a movie. Overall, a very good experience and we would stay there again!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Cheryl P for Baltimore
Ask Cheryl P about Brookshire Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BROOKSHIREGM, General Manager at Brookshire Suites, responded to this review
December 11, 2012
Dear Guest,

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Thank you for choosing our hotel when visiting Johns Hopkins. We are one of the hotels of choice for many guests that visiting Johns Hopkins Hospital nationwide and internationally.

We are continuing to make changes to the Brookshire and a complete renovation by 2013. I would like to invite you back and stay with us by calling 410-625-1300 and ask for Abraham and I will be glad to help you on your next trip to Baltimore.

Abraham Esquivel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethlehem, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Not very clean”
2 of 5 stars Reviewed December 3, 2012

There are some great things about this hotel - which I will tell you first, then get to the ugly parts. First of all, it's in a great location - easy to get to the ball fields and Inner Harbour. The staff was extremely friendly too. Now the ugly...the shower had long black hairs in it as well as very short ones - gross! The absolute most disgusting thing though was the toe nails on the night stand. I'm still freaked out about it. They did compensate our parking for that but still - very poor cleaning. In addition, we left the room at 9:30am, got back at 3:30pm and it was still not made up so we had to ask them to clean it. The hotel is right on the main streets so it's also very noisy - not to mention the car wreck outside our window at 2am!

Room Tip: Not close to the roads.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask stephanie a about Brookshire Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BROOKSHIREGM, General Manager at Brookshire Suites, responded to this review
December 11, 2012
Dear Guest,

I'm concerned about the problems you recently experienced during your stay with us.
and I'm writing to thank you for taking the time to bring this matter to my attention.

We accommodate many guests each evening, and the principal goal of our hotel
is to provide dependable service to each at a reasonable price. Consequently,
it's disappointing to learn that you're unhappy.

Please accept my sincere apology.

However, in order for me to promptly resolve the issues you raise, I need additional information. Please contact me by telephone or letter with the arrival date of your reservation, a confirmation number (if you can provide one) and any other facts you consider pertinent.

Once again, please accept my apology for any inconvenience. I look forward to discussing this matter with you upon receipt of the information I've requested.

Sincerely,

Abraham Esquivel
aesquivel@brookshiresuites.com
General Manager
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Middlebrook, VA
1 review
1 helpful vote 1 helpful vote
“Brookshire Suites is outstanding”
5 of 5 stars Reviewed November 30, 2012

I recently stayed at Brookshire Suites in Baltimore prior to an appointment at Johns Hopkins. The suite was outstanding, and the entire staff was very pleasant and accommodating. I especially appreciated the shuttle service to Johns Hopkins.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Charlotte Bell B about Brookshire Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Fantastic!”
5 of 5 stars Reviewed November 29, 2012

Very welcoming, staff was very nice, the manager made sure everyone was pleased during breakfast time and socialized with the costumers. The rooms were very clean one of the best I have seen. And the view we got from our room was beautiful. Great hotel. Highly recommend it.

Room Tip: the one that looks onto the harbor
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Rachel A about Brookshire Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BROOKSHIREGM, General Manager at Brookshire Suites, responded to this review
November 30, 2012
Dear Ms. Rachel,

Thank you for taking the time to write a review. I am delighted to know that you enjoyed your stay here at the Brookshire Suites. I remember your name and speaking with you in our harbor view breakfast Cloud Room. I want to thank you for allowing us to serve you and for sharing your comments with our future guests here on Trip Advisor.

We will continue to make our guests stay memorable and improve every day. I am excited to inform you and all of our guests that our Brookshire Suites will be going to a complete renovation through the winter and part of 2013.

Along with our executive team I want to say Thank You again for choosing our hotel. Please call me at 410-625-1300 and I will be happy to book your next stay with us the next time you are in Baltimore Inner Harbor.

Sincerely,

Abraham Esquivel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marathon, FL
1 review
“Quick Getaway”
4 of 5 stars Reviewed November 20, 2012

Great location, great view (ask for a corner room) and great staff. We were able to check in early and very helpful with everything. It is a little outdated but well worth the $ we paid and the location is just priceless.

Room Tip: Corner suites are larger and usually have a good view.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask corywalt about Brookshire Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BROOKSHIREGM, General Manager at Brookshire Suites, responded to this review
November 21, 2012
Dear Guest,

Thank you for choosing to stay with us during your recent visit to Baltimore. Your willingness to share your experience on Trip Advisor is greatly appreciated. We strive for the best customer service and to make our guests' stay as convenient and pleasing as possible!

We are also excited to announce that our hotel is under new management and the Brookshire is under a complete renovation during this winter in the meantime we are continuing to provide outstanding service and inspecting every room to ensure our guests are comfortable with their accommodations with us. We would be happy to have you come back to stay with us next year and see the before and after.

I will be sure to share your wonderful comments with the staff. Please contact me directly at 410-625-1300 if I can be of any help with future stays at our hotel.

Sincerely,

Abraham Esquivel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Brookshire Suites

Also Known As:
Brookshire Hotel Baltimore
Brookshire Hotel
Address: 120 E Lombard St, Baltimore, MD 21202
Region: United States > Maryland > Baltimore > Downtown
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Pets Allowed Room Service Suites Wheelchair access
Hotel Style:
#4 Best Value Hotels in Baltimore
#23 Business Hotels in Baltimore
#29 Family Hotels in Baltimore
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Brookshire Suites is the perfect place to enjoy the beauty and charm of Baltimore, MD. In the heart of the city's famous Inner Harbor, Brookshire Suites is just steps away from many of Baltimore's fabulous attractions, restaurants and thriving business district. Brookshire Suites perfectly balances spacious rooms, contemporary styling and all the amenities of home away from home. Each suite provides spacious living room parlors and separate bedroom, with amenities - from bathrobes to oversized work spaces. Upgraded amenities and services make the Brookshire Suites one of the most business friendly hotels in Baltimore. A guest accessible, coin-operated washer, dryer and laundry supplies are available 24 hours. Also available 24 hours is the Marketplace, an area adjacent to our lobby which sells snacks and various sundries.The Cloud Club overlooks the Inner Harbor and is the perfect place to start your day with a complimentary hot buffet breakfast. Weeknights guests can take advantage of the Cloud Club Reception, featuring two free cocktails per person, salads, fruits, cheeses and assorted snacks. The Cloud Club is open 24 hours and serves coffee and tea anytime day or night. ... more   less 
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