Ok, I want to be fair but they ruin my wife and I 4yr anniversary. This was supposed to be a great time in our lives but they ruin the trip and worst failed to resolve the problem. again I will be honest and fair. This was our second time visiting the BB, however they will not be a third. Our first visit 41/2 years ago was good. I actually proposed and the staff help with the arrangements. They were very helpful and I recall them congratulate us several times. Well things have certainly change in the past 4 years. Today you can't get a hello from the staff. The main problem we had after several was we order the romance dinner package delivered in your room. The food was an hour late to the room and only came after we called downstairs to find out what was going on. The lady behind the desk stated "owe you want that now". Mind you it's 9pm the food was schedule to be their at 8pm. Ok we get the food shortly after calling and it's ice cold. Apparently they carter the food and store it in a gift basket in their freezer. When we pulled our 155.00 plus tax dinners out of the basket they literally look like a TV dinner. They are wrap in plastic in a plastic tray. Think Hungry-Man. Immediately we called downstairs and reported the problem, We just paid 155.00 plus tax for two microwave TV dinners. We left the food on the table and went to Mo's seafood instead. The following morning we met with TRACY who was no help, unapologetic, and downright evil. She could care less and refused to provide any type of reimbursement and or assistant. To use her words " that the way it is"!!!! At this point there was nothing we can do but called it a lose and walk around but they ruin what was supposed to be a romantic night. And the sad part they TRACY could care less. Not once did we get a hello, happy anniversary, or I'm sorry, Let's try to resolve this. Instead we was sent packing. The staff TRACY is terrible and we will never return. Thank you MO for the seafood and your best anniversary wishes!!!!!
- Official Description (provided by the hotel):
- Located in the heart of historic Jonestown, the 1840s Carrollton Inn is just blocks from Baltimore's Inner Harbor, Little Italy, Harbor East and Fells Point. Luxury rooms and suites are decorated with boutique furnishings and artwork and feature whirlpool tubs and fireplaces. ... more less
- Also Known As:
- 1840s Carrollton Hotel Baltimore