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Phoenix Risin' Bed & Breakfast: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 8 reviews
8 Reviews
5.0 of 5 stars
2
4.0 of 5 stars
0
3.0 of 5 stars
1
2.0 of 5 stars
1
1.0 of 5 stars
4
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#15 of 17 B&Bs in Baltimore
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  • Rooms: 3
Address:
1429 Bolton St.
Baltimore, MD 21217
Check Rates: $124 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Phoenix Risin' Bed & Breakfast

( 5-8 of 8 )
“Phoenix Risin - Health Code Violation”

Phoenix Risin' Bed & Breakfast

Nov 26, 2007
1/1 found this review helpful

I recently stayed at Phoenix Risin with a few colleagues for a business meeting.
The pictures on the website are deceiving and the property is disgusting.
For starters -The property was unprepared for our arrival and the innkeeper provided several excuses but never offered a discounted
Upon entering the property, the innkeeper had all of personal items (shoes, clothes, etc) out in the junky foyer area. Upon our walk thru of the home which had lovely artwork, the rooms looked clean but was not. in-room Coffe makers with fungus in side, old bed sheets with holes in them.
The innerkeeper did not cook breakfast and kept a filthy kitchen that should be fined for several health code violations. She also eased dropped in on our private meeting and proceed to provide input interrupting our meeting. There were so many levels of unprofessionalism and filthy living conditions I couldn't ruin one's appetite.

Last but not least we checked out early due to inhospitable conditions and the innkeeper rushed downstairs to charge our credit card for 2 nights instead of 1 night in a sweatshirt and panties (Disgusting!!) singing her excuse song.
I would NOT recommend this property to anyone

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singlesavvytravel77's Summary
Date of Stay: November 2007
Traveled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: November 26, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Management Response
JOrrEsq, Owner/Innkeeper
(Management representative)
Feb 16, 2008
First, this review and the following two (2) reviews were written (in November) by members of one group, some of whom met and spent one (1) night in the inn, although the entire group met here from 8:30 AM to 9 PM the following day/night. The reviews were not written by individuals who were guests of the inn on separate occasions. This is an isolated incident and not the norm for the inn.
We take guest comments seriously. If we didn't, we couldn't have stayed in business for eight (8) years (February 14 2008 makes our 8th year in business), getting GREAT reviews, REPEAT customers/guests, and NUMEROUS referrals.
There is a welcome letter in each room that as asks for guest comments - good and bad. So, we appreciate their candor.
We have reviewed their comments and taken the following actions. We now check expiration dates on items we purchase more carefully. We continue to buy and use only the finest high thread count linen. Also, we are constantly eliminating clutter. We also fired the cleaning staff and hired new people. Additionally, we have taken steps to ensure that there will be someone available to fix breakfast for guests when the innkeeper is unable to do so.
Finally, Phoenix Risin' is not a hotel. It is a bed and breakfast (B&B). Although we are part of the hospitality industry, B&Bs are much smaller -- usually homes/houses that have one (1) to five (5) guest rooms -- where owner(s) provide lodging (the beds) and food (breakfasts) to paying guests. They are considered to be much more cozy, friendly, intimate, luxurious, yet more comfortable than the average hotel.
In most states owners are required by law to reside on the premises. However, owners are allowed to determine the type of inn their
establishment will be (i.e., country, urban, resort or other type of inn). B&Bs may have themes, if the owner chooses; and the owners determine the amenities they offer (e.g., we offer in-room spa treatments, at an additonal cost; and we only use the freshest, mostly organic and local ingredients).
Phoenix Risin' is a three (3) story urban inn
(Victorian townhouse) that is in a historic area -- all the houses are at least one hundred fifty (150) years old. We decided to focus on ethnic art (African, African American, Haitian, and Native American) and that art is featured throughout the inn. So, each guest room has a different theme, based on the type of art in that room -- African, Haitian, and Native American. We want people to be comfortable being surrounded by art, and feel the awe, warmth, passion, and invigorating, yet renewing and spiritual power that beautiful art inspires.
We will continue to do everything within our power to make sure that Phoenix Risin' is a place where guests come to relax their bodies, rejuvenate their souls and return again and again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $124 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Phoenix Risin is Far from a B & B”

Phoenix Risin' Bed & Breakfast

Save Review
1 of 5 stars
new york city
Nov 11, 2007
2/2 found this review helpful

I was part of a women's retreat that went to the Phonix Risin over Veteran's weekend. This place was a very sad excuse for a bed and breakfast. It is in a nice neighborhood in Baltimore and the house is filled with beautiful artwork from all over the world however this place would be better off calling itself an afrocentric museum rather than a Bed and breakfast. The rooms were interestingly decorated but didn't feel clean. The owner offered us sodas and when we looked at the soda's they had expired two years prior, they filters in the coffee makers in the room had mold in them. The owner was supposed to make breakfast at 8:30am however when she didn't wake up to make us breakfast we decided that we would just fix ourselves a snack. The kitchen was filthy. The owner is a pack rat. She needs full time help with this B & B. To her defense, the owner is disabled, she either has MS or Polio or something so she walks on crutches and is hardly able to get around however i can honestly say one look at the kitchen which was filled with old papers, bills, rotting fruit, lots of fly traps, old bread in the toasters and the smelliest most packed refrigerator I'd opened in a decade, even if she had made us breakfast, there is no way I could have eaten here . This is only a place to stay at if you have absolutely no options at all. I would never recommend this place, never stay here again and if i called the health department I am 100% sure they'd close the place down. I wound up paying for two nights and didn't even stay there one (i missed my bus and arrived early that morning and met my fellow co-workers who'd spent the night.) The owner was supposed to provide separate beds in each room for two people to a room and was going to put me in an aerobed that refused to inflate. (Why am i paying full price at a B&B to sleep on the floor on an aerobed?) To top things off when we decided to cut the stay short because we were too skeeved out to stay the next night, she wouldn't be flexible with the price of our stay even though we had to foot the money for our breakfast because she overslept. Do yourself a favor and find a motel 6, it will feel like a trump hotel compared to this dump.

  • This TripAdvisor Member:
    • Liked — Beautiful Interesting Artwork through out the house
    • Disliked — It was filty, with stale food, flies, expired medication and moldy coffe makers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lbloveslife's Summary
Date of Stay: November 2007
Traveled with: Friends
Visit was for: Business
Age group: 35-49
Member since: October 09, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
JOrrEsq, Owner/Innkeeper
(Management representative)
Jan 26, 2008
First, this review and the next review are from members of one group, some of whom spent one (1) night in the inn, although the entire group met here from 8:30 AM to 9 PM the following day/night. The reviews were not written by individuals who were guests of the inn on separate occasions. This is an isolated incident and not the norm for the Inn.


We take guest comments seriously. If we didn't, we couldn't have stayed in
business for over 7 years -- February 14 2008 will be our eighth (8th) year in business -- getting GREAT reviews, REPEAT customers/guests, and MANY referrals. There is a welcome letter in each room that asks for guest comments - good and bad. So, we appreciate their candor.



We have reviewed their comments and taken the following actions. We now check expiration dates on items we purchase more carefully. We continue to buy and use only the finest high thread count linen. We are constantly eliminating clutter. We also fired the cleaning staff and hired new people. Finally, we have taken steps to ensure that there will be someone available to fix breakfast for guests when the innkeeper is unable to do so.

We will continue to do everything within our power to make sure that Phoenix Risin' is a place where guests can come to relax their bodies, rejuvenate their souls, and return again and again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $124 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Worst Bed and Breakfast”

Phoenix Risin' Bed & Breakfast

Save Review
1 of 5 stars
Georgia
Nov 11, 2007
1/1 found this review helpful

This has got to be the worst bed and breakfast imaginable. I hate to call it a bed and breakfast because we didn't even recieve breakfast. Every year, my fellow board members and I, book a bed and breakfast for our annual retreat. We chose Phoenix Risin because of the price and because we wanted to patronize a minority-owned business. Needless to say, I will NEVER GO BACK. The inn-keeper was not very welcoming, at all. I was the last person to get there in my party. When I got there, two of the people from my party were there so they were able to warn me about some things... but that didn't help much. The house is a old house. It looks more like a museum than a bed and breakfast. The second level has one guest room and the "inn-keeper's" room. She stayed in her room for the majority of the visit. The third level has two more guest rooms and a "sitting room." Before we went to bed, the innkeeper asked us what time did we want to have breakfast (since it was included in the price) we told her 8:00-8:30 since we had a lot of business to take care of in her conference/dining room. Since I got there rather late on the first night, we went to sleep not knowing was was in store for us the next morning.

The next day, we woke up around 8:00. The inn-keeper was no where to be found. by 9:00 we went into the kitchen to find the nastiest kitchen imaginable. The refrigerator was filled with old food, the toaster oven has a fly trap in it, the microwave oven had flies in it. We were able to find some fruit to hold us over. By 10:30 the inn-keeper surfaces claiming to be in pain and that was the reason she couldn't make breakfast for us. She then attempted to give us some refreshments which turned out to be soda that expired in 2005!!!!!

This was the worst experience I have EVER had.

  • This TripAdvisor Member:
    • Liked — NOTHING!
    • Disliked — EVERYTHING!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Imanmf's Summary
Date of Stay: November 2007
Traveled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: February 09, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event, Other
Was this review helpful? Yes No
Management Response
JOrrEsq, Owner/Innkeeper
(Management representative)
Jan 26, 2008
First, this review was written a member of a group, some of whom spent one (1) night in the inn, although the entire group met here from 8:30 AM to 9 PM the following day/night. The reviews were not written by individuals who were guests of the inn on separate occasions. This is an isolated incident and not the norm for the Inn.


We take guest comments seriously. If we didn't, we couldn't have stayed in
business for over 7 years -- February 14 2008 will be our eighth (8th) year in business -- getting GREAT reviews, REPEAT customers/guests, and MANY referrals. There is a welcome letter in each room that asks for guest comments - good and bad. So, we appreciate their candor.

We have reviewed their comments and taken the following actions. We now check expiration dates on items we purchase more carefully. We continue to buy and use only the finest high thread count linen. We are constantly eliminating clutter. We also fired the cleaning staff and hired new people. Finally, we have taken steps to ensure that there will be someone available to fix breakfast for guests when the innkeeper is unable to do so.

We will continue to do everything within our power to make sure that Phoenix Risin' is a place where guests can come to relax their bodies, rejuvenate their souls and return again and again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $124 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“This is a house, not a hotel; do not stay here!”

Phoenix Risin' Bed & Breakfast

Aug 17, 2007
2/2 found this review helpful

First of all, read this entire review before you stay here! I know it's long, but it is not worth the money to stay. When I told this story to people I received the same response on a number of occassions - "Are you sure you weren't renting that by the hour?"

I recently stayed at the Phoenix Risin’ and it was the worst experience I have ever had. We went into the city for a baseball game. It was moved from 7 to 3:00 so we called the hotel to see if it was okay to check in early. The woman who answered the phone seemed to be very nice. She said it would not be a problem for us to arrive at 2:00.

It ended up that we did not arrive until 2:45. It was very difficult to find the place. There was no sign outside indicating any type of business. We ended up having to park the car and walk the street to find the correct address. This "bed & breakfast" ended up being a row house. When I went to open the door it was locked. I rang the doorbell and no one answered. I called the number on our reservation sheet. A woman answered and I asked her how we checked in. She replied by saying "Who is this?” I told her the name on the reservation. So she asked "What time are you checking in?" I said now and she asked if I was standing outside. A few minutes later she came to answer the door. After inviting us in we were abruptly stopped to show her our reservation information. Once she verified that we had reservations she took us around the corner to the "living/dining" area. There was personal mail all around the front entrance. It looked very personalized.

We went to the next room. There were pictures of people, invitations to events lying out - it looked like someone’s home. The woman told us to sit down on the not so white couch while she was going to go prepare our room. She said someone had just left and she had not cleaned it yet. So at this point she is the receptionist and the maid. She disappeared behind a door for a few minutes and came out with a mouth full of food saying she would be right back. She made her way up the stairs. She must have been gone for at least 20 minutes while we were running late for the game.

She finally came back downstairs and told us to go up the stairs until we saw an open door. We went up the first flight. There were four or five closed doors and a large bag of trash. Up the next flight of stairs down a long hallway there was an open door. There was one bathroom on the floor that was the community bathroom for everyone staying there. We walked back to our room. It looked like someone’s bedroom with a coffee maker and two bottles of water sitting on the dresser. I refused to even bring my belongings inside as there seemed to be no way to lock our things away while we were gone. We went back downstairs trying to find a way to the city.

When I went to look for the one person running this place she was lying down in the "common area" out of breath from the stairs. I asked her how we were supposed to get to the harbor. She said they had a free car service. (I at this point perked up a little bit.) She tried to call the man once and told us there was no way she could find him. At this time she also told us that she was not the owner of the place. The owner was on vacation in Brazil and she was apparently someone who just came in to run the place. So, once the car service wasn't available she called a taxi cab. I assumed the hotel would pay for this since the car service was supposed to be free. I was amazed when she asked how we were paying for the taxi, but I didn't say anything to her. I just agreed. We asked if there was any public transportation available (as it had said on what appeared to be a legitimate website). She gave us directions to go up this street turn left, walk three blocks, make a u-turn, jump up and down three times, do a cartwheel - you get the idea - it wasn't just around the corner as the website had made it sound.

We decided to just take the taxi cab. As we were walking out of the place I asked her how we were supposed to get back in. She gave us a key to the front door. So now I have a key to the front door of this row house in Baltimore where some woman rents out her bedrooms and calls it a bed & breakfast. We were almost out the door when the bell rang. She did not open the door. Instead she yelled "Who is it?". The guy said I have a reservation. She opened the door and he had the same look on his face that I know I did when I came in. Completely astonished. She too made him stop as soon as he came in and show proof of his reservation. We quickly left.

I was afraid to sleep at this place. I cannot express strongly enough how creepy it was. This review does not do it justice. I ended up calling friends that I know in Federal Hill and walking to their place after the game. I paid $100 to not even stay here - I refused to. We came back in the morning to return the key. The receptionist/maid was also the cook! Imagine that. She asked if we got up early and left for breakfast because she was in our room and saw how neat it was. She was in our room! We told her we didn't come back and quickly got out of the place.

I expected this place to be a little shady knowing the location, but it was the only place near the Harbor that did not cost $400/ night so we took it. I was desperate to find a place and this was all I could find. I was expecting a little dirt and maybe not the most professional staff. I was not expecting some upscale place. This was beyond anything I could have ever imagined. I would have never thought this would be a one man circus out of someones row house. I am just thankful that I had friends to stay with because I would have driven home before I slept at this place.

  • This TripAdvisor Member:
    • Liked — Nothing!
    • Disliked — Everything!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
larlar21's Summary
Date of Stay: August 2007
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: August 17, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Sporting event
Was this review helpful? Yes No
Management Response
JOrrEsq, Owner/Innkeeper
(Management representative)
Jan 8, 2008
First, I'd like to thank the reviewer for taking the time to write such a detailed report on his experience at our inn. Had it not been for his review, we probably would have asked the person to innsit for us again. But because of his description of what occurred, we will never ask that person to innsit for us again.

Second, it is clear that the writer had never been to a bed and breakfast (B&B) before and did not know what an urban B&B is. Although B&Bs are part of the hospitality industry, they are not hotels and are very different. Most states require the owner(s) to reside on the premises and perform all tasks (cleaning, cooking, etc.). Thus, B&Bs are houses that provide lodging and breakfast to paying guests. We provide full breakfasts. Unlike hotels B&Bs usually only have 1 to 5 rooms. We have a large 3 story Victorian townhouse and 3 rooms. Like hotels, checkin is after 3:30 PM, which gives us time to clean between guests. Checkout is 11 AM. Unlike hotels the entry doors are usually locked. Guests gain entry by ringing doorbells/knocking on doors. Some inns give door keys to guests; some don't. Our rooms have different themes. Most hotels don't. Our inn is filled with art and off-white living room furniture, Many hotels don't have couches or an art collection. Hotels and our inn provides fluffy white robes. Like most hotels taxi cabs are not free. Like most B&Bs we offer a warm, relaxed and intimate atmosphere, have returning guests and many referrals. We are sorry that the reviewer wasn't able to experience this. We believe that had we been here the reviewers stay would have been much different.

Finally, our B&B is centrally located in an historic area. All of the houses are at least 150 years old. It is considered to be of the top 3 areas in the city; and we have 3 light rail stations 3 to 4 blocks away. Many of our guests prefer to use this mode of transportation because it takes them directly to the convention center, Inner Harbor, Orieoles and Ravens stadiums, and BWI airport. There is also a Metro station 3 blocks away which goes to Johns Hopkins Hospital. Some guests prefer to walk to those areas. Some guests have cars and prefer to drive. We give such excellent directions that guest comments thank us for them. We'd gladly do the same should the reviewer ever be our guest again. I spoke with him; and would love to have him as a guest.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $124 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Phoenix Risin' Bed & Breakfast

( 5-8 of 8 )
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Phoenix Risin' Bed & Breakfast Address

1429 Bolton St., Baltimore, MD 21217