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SpringHill Suites by Marriott Baltimore Inner Harbor: Traveler Reviews

3.0 of 5
120 East Redwood Street, Baltimore, MD 21202
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SpringHill Suites by Marriott Baltimore Inner Harbor
Ranked #17 of 69 hotels in Baltimore
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165 reviews from our community

Traveler rating
    75
    59
    20
    5
    6
See reviews for
Families
49
 
Couples
38
 
Solo
7
 
Business
43
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hockessin, Delaware
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed February 7, 2013

Very friendly greeting from desk staff, clean hotel room nice no view of inner harbor though. Close to harbor 2 block walk but city hotel our view was another building. There was a nice breakfast included in room . Sadly the one thing that stands out is when we picked up the car from the valet parking. the attendant didn't even make eye contact or thank me when I tipped him... this came off as rude. so I guess I should say don't tip them but maybe it was just the one attendant.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask linda923 about SpringHill Suites by Marriott Baltimore Inner Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillBaltimore, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review
February 8, 2013
Thank you for your review of the SpringHill Suites by Marriott Baltimore Inner Harbor. I greatly appreciate your honest and sincere feedback.

I will be certain to discuss the concerns raised with our third party valet manager and her valet team. This is not at all the service that is to be provided to any of our guests at any time, third party vendor or not. We are here to provide a fun, friendly atmosphere for our guests and service is utmost important.

I look forward to seeing you on your next trip to Baltimore!

Jason Curtis
General Manager
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Hackensack, New Jersey
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
“Stellar Customer Service”
4 of 5 stars Reviewed February 6, 2013

From the moment of entering the front door, I was a welcomed guest; it's as if I was in a Marriott customer service training video! The hotel is located 2 short blocks from the Inner Harbor where there are tons of restaurants and stores spread over several blocks. The hotel is a repurposed bank building from the late 1800's and there are many preserved areas in the hotel. My room on the 2nd floor was a suite with a living room and a main bedroom connected by a slightly askew short hallway. The living room area had a sofabed, tv, coffee maker, microwave and refrigerator. The main bedroom also had another tv. I cannot say enough of the employees at this property.
They were friendly, welcoming and even though I have stayed at plenty of hotels, this just stood out. The Purple Line of the FREE Charm City Circulator bus will take you to Penn Station. The Orange Line is walkable to Lombard Street which will take you to the Light Rail. I would stay here again.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Wicky201 about SpringHill Suites by Marriott Baltimore Inner Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillBaltimore, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review
February 8, 2013
Thank you so much for your review of the SpringHill Suites Marriott Baltimore Inner Harbor. I really appreciate your feedback. We will be certain to share your comments with the entire team. It is comments like yours that help motivate our team to keep moving forward and providing exceptional customer service.

Thanks for staying with us. We hope you visit again soon.

Jason Curtis
General Manager
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Great location”
5 of 5 stars Reviewed January 27, 2013 via mobile

We had a King Suite room which was spacious and very comfortable. We loved the location - being so close to the Inner Harbour. There were plenty of eating choices close by as well as key attractions like the Aquarium, the Visitor Centre, Barnes & Noble in the Power House, Little Italy not too far away. Also look for the free bus routes - the Charm City circulator routes. We rode the bus to Fort McHenry. One goes up to the Amtrak station as well, but we walked and checked out Charles St. Mt Vernon historic area along the way. Sensible, healthy breakfast choices at the hotel were much appreciated. And each room has a small fridge as well - bonus!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by Lozjoy for Baltimore
Ask Lozjoy about SpringHill Suites by Marriott Baltimore Inner Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillBaltimore, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review
January 29, 2013
Thank you so much for your review of the SpringHill Suites by Marriott Baltimore Inner Harbor. I appreciate your feedback and am delighted that you had an enjoyable visit.

Everything in Baltimore is just steps away from our hotel, and as you mentioned, if you wanted to venture out of the Inner Harbor, there is always the FREE Charm City Circulator that takes you to area neighborhoods like Mt. Vernon.

Thanks again for staying with us. I look forward to seeing you again soon.

Jason Curtis
General Manager
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Ranson, West Virginia
1 review
1 helpful vote 1 helpful vote
“Great Location, Caring Staff”
5 of 5 stars Reviewed January 20, 2013

I recently stayed at this hotel when my husband had surgery at Johns Hopkins. The entire staff was amazing from the valet gentlemen, the breakfast staff, and especially Yolanda at the front desk. She genuinely cared that I was comfortable and every time I saw her she took the time to ask how my husband was doing. The hotel is in a great location and we plan to return soon for a purely "pleasure" visit.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Teresa D about SpringHill Suites by Marriott Baltimore Inner Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillBaltimore, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review
January 25, 2013
Thank you very much for your review. We greatly appreciate your feedback.

In this competitive environment, it is our team members that make the difference. Every hotel has beds, showers, towels, etc....but it is truly the team members of the hotel that give personality and life to a building. Thank you very much for mentioning our team! Hospitality is a passion for us and we greatly appreciate your business.

We look forward to seeing you again soon!

Jason Curtis
General Manager
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Arlington, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Perfect Family Retreat”
5 of 5 stars Reviewed January 7, 2013

From the time I checked in (w/ Ron Chaney) to my valet (w/ Charles TownPark), to checkout and rebooking (w/ Yolanda Holden), the services were outstanding. All 3 were very helpful, knowledgeble, and hospitable. I stayed in 910 and had a wonderful visit. The room was spacious and comfortable. It had great amenities and a contemporary decor. I was so pleased that, with Ms. Holden's help, I rebooked my next visit for an extended stay. I'm looking forward to the return visit.

Room Tip: I recommend the larger suites. It's a great value.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Symphony4 about SpringHill Suites by Marriott Baltimore Inner Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillBaltimore, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review
January 25, 2013
Thank you so much for your recent review. We are very thankful to have the team members that we do. They all have such a passion for helping others. Thank you for specifically recognizing them for their achievements!

That One Bedroom Suite that you upgraded to is a fantastic suite. It is actually bigger than most urban one-bedroom apartments! I'm glad you had a great visit and hope to see you again in Baltimore soon!

Jason Curtis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about SpringHill Suites by Marriott Baltimore Inner Harbor

Also Known As:
Springhill Suites By Marriott Baltimore Inner Harbor Hotel
Springhill Suites By Marriott Baltimore Inner Harbor Hotel Baltimore
Springhill Suites Baltimore
Springhill Suites Baltimore Downtown
Address: 120 East Redwood Street, Baltimore, MD 21202
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Suites Wheelchair access
Hotel Style:
#10 Family Hotels in Baltimore
#24 Business Hotels in Baltimore
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The SpringHill Suites by Marriott Baltimore Inner Harbor Downtown Hotel provides spacious suites 25% larger than comparably priced hotel rooms with complimentary internet, microwave, fridge, and luxury bedding. We are a short 10 miles from the Baltimore-Washington International Airport (BWI) and within walking distance of Inner Harbor and the Baltimore Convention Center. The SpringHill Suites Baltimore Hotel is near several of Baltimore's best shopping including Harborplace Baltimore, Ravens Stadium, The National Aquarium, Camden Yards and Harbor East. SpringHill Suites is located on the Purple Line, which provides free transportation to Penn Station and the historic Mount Vernon and Federal Hill neighborhoods. ... more   less 
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