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SpringHill Suites by Marriott Baltimore Inner Harbor: Traveler Reviews

3.0 of 5
120 East Redwood Street, Baltimore, MD 21202
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SpringHill Suites by Marriott Baltimore Inner Harbor
Ranked #18 of 69 hotels in Baltimore
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163 reviews from our community

Traveler rating
    74
    58
    20
    5
    6
See reviews for
Families
49
 
Couples
38
 
Solo
7
 
Business
43
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Bensalem, Pennsylvania
1 review
“Great Hotel Staff!!!”
4 of 5 stars Reviewed November 13, 2012

I stayed at this hotel for 3 nights. The hotel was very clean. I thought the room was going to be a little bigger then it was but it was nice. The hotel staff was GREAT, every staff member that I ran into they greeted me even down to the cleaning ladies as I was waiting for the elevator down I had on my Ravens Jersey and the cleaning lady talked to me about football and how nice the staduim was! That was going above and beyound in my book. I also have to speak about Kyle Yount (Guest Services), I have never been in Baltimore and did not know where anything was, Kyle got out a map everytime we left to go somewhere and showed us how to get there. He was so nice. He gave my boyfriend Take out menus the one night we wanted to order! He was so nice greeted us by name everytime we walked in and out! He made my experience much better being that I was from out of town!!!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rachel b about SpringHill Suites by Marriott Baltimore Inner Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olney, Maryland
Top Contributor
98 reviews 98 reviews
33 hotel reviews
Reviews in 43 cities Reviews in 43 cities
31 helpful votes 31 helpful votes
“Feeling Upscale in a Beautiful Hotel”
5 of 5 stars Reviewed November 6, 2012

This is one of two Marriott properties I've stayed in in the past month in which a beautiful old building in a downtown area had been converted into a hotel. This particular building used to hold a bank. And even before you get to your room, you can wander around the lobby and hallway staring at the marble, high ceilings and beautiful ironwork on stair rails. Downstairs (we were told at checkout), the old vault has been left open as a conference room. How cool is that? But of course, you go to a hotel for the rooms. And here, you won't be disappointed. They have the usual SpringHill Suites amenities. But the room itself is nicer. Bigger. The bathroom fixtures are a bit more upscale as well. And it's just a couple of blocks off the Inner Harbor, so you can easily walk there without being in the middle of the hustle/bustle

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bagnato1 about SpringHill Suites by Marriott Baltimore Inner Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillBaltimore, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review
November 13, 2012
Thank You for your review of the SpringHill Suites Baltimore Inner Harbor. Our team greatly appreciates your feedback.

We are glad you enjoyed the hotel and hope to see you again on a future visit to Baltimore.

At Your Service,

Jason Curtis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
“Amazing staff, spacious and clean rooms”
5 of 5 stars Reviewed November 5, 2012

The entire staff was warm, friendly and accommodating, going well above and beyond the level of service I've ever experienced from a hotel staff. When a business colleague was stranded at a local train station 15 minutes away, the general manager personally drove me in his car to pick him up. My group of 17 people stayed for a week and were treated with care and generosity from start to finish.

The rooms are enormous and clean, with all of the necessary conveniences. The amazing staff and spacious rooms make this a superb value in Baltimore. Highly recommend.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask red_k_m about SpringHill Suites by Marriott Baltimore Inner Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillBaltimore, General Manager at SpringHill Suites by Marriott Baltimore Inner Harbor, responded to this review
November 13, 2012
Hi Red_k_m,

Thank you for your comments regarding the SpringHill Suites Baltimore Inner Harbor.

We operate under the idea that every hotel has beds, every hotel has showers, front desks, etc., but not every hotel has the incredible staff we have. A building can be as unique, but it is the people that provide the service that makes a building special.

We're glad you and your group had an enjoyable stay in Baltimore. We hope you come back and visit Baltimore again...

At Your Service,

Jason Curtis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kensington, Maryland
1 review
1 helpful vote 1 helpful vote
“Great hotel and staff”
5 of 5 stars Reviewed October 15, 2012

By far the best experience I have had staying in Baltimore. The parking was easy. The staff was very friendly. The service was amazing. Some friends and I stayed here for the Baltimore marathon and the staff was very helpful in making sure we needed to get to where we needed to be. When it came to checkout the staff allowed us extra time to leave our cars and hold our luggage until the race was completed. The extra time allowed us to enjoy the post race festivities along with a relaxing lunch afterwards. Overall a great experience and would highly recommend to anyone looking for

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask joe m about SpringHill Suites by Marriott Baltimore Inner Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethesda, Maryland
1 review
“Great Stay at Spring Hill Suites”
5 of 5 stars Reviewed October 15, 2012

This is a great hotel. Very convenient to the inner harbor. The staff was extremely helpful and the rooms were comfortable. Definitely suggest the valet parking option, they were able to retrieve my car quickly at checkout and they park your vehicle in a safe garage. Inside of the hotel must have been in early 20th century bank based on the cool decor in the lobby. Will definitely stay here again.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask J F about SpringHill Suites by Marriott Baltimore Inner Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about SpringHill Suites by Marriott Baltimore Inner Harbor

Also Known As:
Springhill Suites By Marriott Baltimore Inner Harbor Hotel
Springhill Suites By Marriott Baltimore Inner Harbor Hotel Baltimore
Springhill Suites Baltimore
Springhill Suites Baltimore Downtown
Address: 120 East Redwood Street, Baltimore, MD 21202
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Suites Wheelchair access
Hotel Style:
#10 Family Hotels in Baltimore
#25 Business Hotels in Baltimore
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The SpringHill Suites by Marriott Baltimore Inner Harbor Downtown Hotel provides spacious suites 25% larger than comparably priced hotel rooms with complimentary internet, microwave, fridge, and luxury bedding. We are a short 10 miles from the Baltimore-Washington International Airport (BWI) and within walking distance of Inner Harbor and the Baltimore Convention Center. The SpringHill Suites Baltimore Hotel is near several of Baltimore's best shopping including Harborplace Baltimore, Ravens Stadium, The National Aquarium, Camden Yards and Harbor East. SpringHill Suites is located on the Purple Line, which provides free transportation to Penn Station and the historic Mount Vernon and Federal Hill neighborhoods. ... more   less 
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