We spent 8 days at this hotel in early November after my husband had surgery at Johns Hopkins. We could not have been more pleased. The staff is beyond polite -- they are eager to inquire if there is anything that can do to assist you and they aren't just asking because they've been trained to. The seem to be genuinely nice people who are happy with their jobs and want their guests to be happy, too. We travel quite a bit for business and have never had an experience like this, even in high-end boutique hotels. The hotel is very close to Johns Hopkins (about a five minute drive unless we traveled at peak traffic time) and is about two blocks from all the shops and restaurants of the Inner Harbor area. For the length of time we stayed, and given my husband's surgery, we would not have been nearly as happy at other hotels. For the same price as a single concierge room at the Marriott at the Inner Harbor (which we stayed at on our first trip because it had been recommended to us), we had a two bedroom corner suite with a full (though small) kitchen. That made the pre-surgery diet of jello and juice much easier to handle and also made it easier to make foods that he wanted after the surgery when restaurant food would not have been appealing. The hotel staff will do grocery shopping for you, although for our needs I was able to buy what we needed at the three drugstores within easy walking distance plus surrounding restaurants. It is also about a block from a four-story mini mall with shops like Brooks Brothers and Ann Taylor. The hotel is new and clean and we had absolutely no problems. Staying here made a difficult trip much, much easier and we are grateful for the kindness extended by the Residence Inn Inner Harbor.