While traveling in the United States we ALWAYS stay in Hampton Inns. We love the reception we recieve when arriving and the focus on customer satisfaction. That being said, this Hampton Inn provided none of those things. The hotel is fairly well located in the Inner Harbor, but not the best. We chose it because of our allegiance to Hampton, big mistake. We booked on line and reserved a room on the "Historic 7th Floor" this was done because the web site states that "Our historic 7th floor guest rooms open into a private lobby appointed with original marble and mahogany." Sounded perfect for a relaxing visit to the Inner Harbor of Baltimore. We arrived early for check in due to the flight schedule and decided to see if our room might be available. Upon arriving at the front desk I handed the young lady our reservation, ID and Credit Card, expecting to be welcomed to the Hampton as a Hilton Hhonors member...........so much for expectations. She never made eye contact and stated: "We have not rooms available", no "hello", no "welcome to the Hampton Inn", no smile.........
taken back a bit, I stated that I had pre-paid for a room on the "historic 7th floor." She then stated that I was too early and the rooms were not ready. Would have been nice if she had said: "Welcome to the Hampton Inn, we are so glad you chose us. We are putting the final touches on your room so please leave your luggage with us and feel free to relax in the lobby." Her attitude made me wish I had not pre-paid for a non-refundable room so that I could have left then and there. She had nothing else to say, and turned and walked away from us. Not knowing with to do we went and sat in the lobby, feeling quite unwelcomed, after a long day of flights. In a few minutes she left to go downstairs to an employee party and was replaced by another employee. We then returned to the desk and again stated that we were there and gave the gentelman our reservations. We told him we knew the room was not ready, but asked if he could give us an idea of when it might be so that we would know what to do. He radioed housekeeping and was informed that the room was ready for us!!!???!!! Off we happily went to our "historic 7th floor room with the private lobbby" NOT!!! we we down around hallways tucked into a corner with a room that faced an abandoned building with boarded up windows and opened into a dark little hallway................where was this marvelous, grand private lobby????? We unpacked and resigned ourselves to the pre-paid, non-refundable dissapointment and went back to the lobby to ask if there were any unique cafes within walking distance and were told that there was a MacDonalds close by!!!! The staff at the front desk remained very uninterested in assisting us and were very cold and continued to NEVER make eye contact. Our stay here was such a dissapointment and we will NEVER - EVER - EVER stay here again. Oh we did find the "historic, private lobby on the 7th floor............far from our room. Don't fall for that advertisement, get another room. This Hampton is privately owned and not part of the corporate Hampton Inn family. My suggestion is to forego your allegiance to the Hilton Family and book a better hotel when staying in the Inner Harbor of Baltimore. The only nice people associated with this hotel are the valet parking staff (not affiliated with Hampton Inn). The hotel staff really needs some intensive customer service training. This hotel is a disgrace to the Hampton name.