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“Best Residence Inn Yet!” 5 of 5 stars
Review of Residence Inn Baltimore White Marsh

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Residence Inn Baltimore White Marsh
3.0 of 5 Hotel   |   4980 Mercantile Rd, Baltimore, MD 21236   |  
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Ranked #23 of 69 hotels in Baltimore
Williamsburg, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Best Residence Inn Yet!”
5 of 5 stars Reviewed July 15, 2013

My wife and I are Marriott people whenever possible ... usually no surprises. Boy, were we glad to get out of interstate traffic and stay at this property. The public areas were appointed like you were staying at a five-star hotel, and our room was incredibly large, functional, and comfortable. Cleanliness was evident throughout, and the staff was most hospitable This is a great find for North-South road warriors traveling I-95 just above Baltimore.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review, July 16, 2013
Thank you so much for taking the time to review our property! I am glad you found our property convenient to I-95 when traveling in the Baltimore- White Marsh area .Our staff takes a tremendous amount of pride in ensuring that they exceed our guest expectations with every stay. . We hope to have the opportunity to welcome you back again. Your comments and feedback are greatly appreciated!
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80 people have reviewed this hotel

Traveler rating
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    5
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22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Poulsbo, Washington
Top Contributor
57 reviews 57 reviews
14 hotel reviews
Reviews in 35 cities Reviews in 35 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 12, 2013

Stayed 3 nights in a small suite room. Good AC, nice layout, furniture, and kitchen. Good breakfast, a few different things each day. Has a few tables where you can sit outside which I used because the AC inside was too cold. Outside pool has a lifeguard. convenient and clean laundry. Easy to get to, but surrounded by trees instead of roads so nice and quiet.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review, July 16, 2013
It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your great experience with us and all the other TA Members. It leaves the biggest smile on our face to know that we exceeded your expectations and we hope to see you again in the near future! Thank you for taking the time to share your feedback.
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Chicago, IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 8, 2013

First time in Baltimore. Residence Inn - White Marsh was a pure delight. Rooms were very clean; area very quiet and breakfast was amazing; plenty of options for all. Evening social offered 2 nights the week I was there and was very good as well.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review, July 10, 2013
Thank you for your recent review. We take pride in providing a clean, comfortable and relaxing hotel with the best service around! Thank you for the recommendation and we will certainly pass along your kind words with our entire staff. Hope to see you soon!
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New York City, New York
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 2, 2013

The studio suite we had was very nice...the kitchen was complete..all you needed was the food...it was easy to find...the hotel clerk was friendly and check in/out was quick. The "queen" sized bed in the suite seemed more like a full-sized and was a bit lumpy. The free breakfast was good and plentiful...except for the one too-popular waffle maker. Overall the room was clean and we had no problem with our 90 lbs dog there. They even provided pooper bags in the walking area. The sleeping area could use an overhead fan. The a/c didn't seem to get to that corner that well.

Room Tip: If you have a dog, ask for a room near the rear entrance. That was really convenient with the dog...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review, July 12, 2013
Thank you for staying with us, we are happy to hear that you enjoyed your stay and we will pass along your kind words about the service you experienced to our staff. We are glad that you enjoyed our breakfast and the hotel overall. I do apologize that you found the bed uncomfortable and appreciate your comments. We look forward to seeing you again in the future.
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florida
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed June 24, 2013

Just a heads up. They only offer evening snacks 2 nights a week. Breakfast is very good though.
Had issues with my CAC they won't honor the gov't rate even though It was issued thru DOD.
Then the had a problem with my service animal. They tried to charge for her. They also charged me for toll free calls..lol Rooms were very nice property also. I would stay next door next time. Marriott because of there issues with our CAC the Marriott has been removed from our travel group. They lost a couple of thousand night stays because of the uninformed staff. I also call corporate to help fix this issue which they did. And the locals use the place on the weekends for kids vacation so.. Also they use it to do their weekly laundry service..

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review, June 28, 2013
The Residence Inn Baltimore White Marsh appreciates your feedback and we are very concerned to hear about your inconveniences you experienced with us. We value our customer’s feedback as it tells us what we are doing wrong and what we are doing right and where we can improve. Our management team has taken immediate action with the matters you have brought to our concern. Once again thank you for your feedback and we hope that you give us the opportunity to host you once again in the near future to demonstrate all the constant improvements The Residence Inn Baltimore White Marsh has to offer.
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Atlanta, Georgia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 4, 2013

I have been staying at all of the Marriott brands for a lot of years for pleasure. We are at this Residence Inn about every 6 months. First, all Marriotts are superior to their competition. This Residence Inn just goes the extra mile with it's people and their desire to make you feel like you are in an award winning location. There has to be a number 1 Residence Inn and this is it. This is also the largest that I can remember staying at, making the job they do even more impressive.

Room Tip: I prefer the back of the building on a high floor. It really makes no difference.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review, June 5, 2013
It’s a pleasure to know that your time here at the Residence Inn Baltimore White Marsh was truly enjoyable. We want to thank you for taking the time to share your great experience with us and all the other Trip Advisor Members. It leaves the biggest smile on our face to know that we exceeded your expectations and we hope to see you again in the near future! Thank you for taking the time to share your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 28, 2013

Positives:
- Great Central Location
- Front Desk Staff - Joe was amazing : so unexpected, but so great
- Clean
- Rooms seem recently rennovated
- Good rates

Negative:
- Our last night the fire alarm went off at 1:30am - both kids woke up. (Thanks for that)
- Need more seating for breakfast / more healthy options
- Carbon monoxide detector battery needed changed TWICE. Huh.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leslie A, General Manager at Residence Inn Baltimore White Marsh, responded to this review, June 4, 2013
Thank you for taking the time to share feedback about your recent stay at our property. It's great to hear how much you enjoyed your time with us. Joe will definitely be recognized for the great customer service offered. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a night’s stay! I do want to apologize about the fire alarm going off and waking up your two sleeping children. I have two small children as well, so I completely unerstand how inconvenient that would be in the middle of the night. We hope to have the opportunity to welcome you back again. Your feedback is greatly appreciated!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Residence Inn Baltimore White Marsh

Also Known As:
Residence Inn Baltimore White Marsh Hotel Baltimore
Residence Inn Baltimore White Marsh Hotel
Residence Inn Baltimore
Baltimore Residence Inn
Address: 4980 Mercantile Rd, Baltimore, MD 21236
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Baltimore
#35 Family Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Baltimore White Marsh 3*
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