After a day of traveling, a simple welcome greeting changes the entire mood. My little one enjoyed the little crab toy as part of her special welcome and I even liked the personalized TV greeting :-).
The rooms smelled fresh with clean & crisp linen as I walked in. I was booked strategically with an excellent view of the Inner Harbor.
I was impressed by the caliber and professional care of the service members' clothes. The bar and attached restaurant were great; and of course, room service was prompt with their estimated delivery time.
Another distinguishing service was calling the valet and the respondent replied the car would be ready in 7 minutes.
I know I'll stay here again and it's worth it. Details count.