I admit that I booked this hotel based on the price. However, I have had plenty of stays at Best Western hotels in numerous locations and always had a decent experience (at least). Hotels in Baltimore are generally very expensive but in comparison to other hotels in this area, the Best Western Plus Envy seemed like a good deal. I made a non-refundable reservation through Expedia and prepaid. What a mistake this was!! I will first say that I am NOT a picky person and it is unlike me to complain about a hotel. Keep this in mind when reading.
The other reviews mentioning prostitutes outside were absolutely correct. There were several shady looking people hanging around also. I did not blame the hotel for this because the sidewalk is public and I figured, "it's Baltimore and there is probably little the hotel can do about this." Next, I walked into a tiny, cramped lobby and spoke to a rude man behind the counter. Instead of greeting me, he immediately began interrogating me about the number of people staying in my room. When I asked for a second key for my husband, I was told I could not have one and would have to come back later. When I asked why, he told me that they were out of room keys and did not have enough for everyone. Umm, WHAT?? I did not stay long enough to need towels but other reviewers mention being told they were also out of towels. What kind of legitimate business is run this way?
After retrieving my ONE key, we went upstairs and walked through hot, humid, tiny hallways filled with old school security cameras. Clearly there are crime issues here! This building was VERY small and the rooms were about the size of closets. The decor was old and it was hot, dark and dank in the room. There was an AC unit in the window set on 58 that was not effectively cooling the small space. There was an unidentifiable stain on the chair in the room and everything just looked old and dirty. Overall it was disgusting. I was very unhappy and did not feel safe there. I actually ended up checking out that same day and calling Expedia to try to negotiate a refund. They only refunded me for one night and I went to a Springhill Suites by Marriott instead (very, very nice!) I am someone who likes to save money, but I was willing to drop over $500 PLUS the night that didn't get refunded, just to get out of that place.
The positive reviews of this hotel must be from owners or employees. Spend the extra $ and find a nicer, cleaner, safer hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, BookIt.com, Priceline, Odigeo and Hotels.com so you can book your Envy Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.