A very beautiful building located close to the inner harbor but management is to be blamed for a poorly trained staff. Everyone was polite but it was clear that they lacked the knowledge required to maintain the level of service expected.
The day we checked into the room we found peanuts on the floor. We asked to have the room vacuumed. Not only was it not vacuumed, the room was never cleaned until day three of our five day stay. We had to ask the housekeeper to thoroughly dust; the amount of dust in the room at checkin
looked like the room had not been dusted in weeks. Very disappointing.
What was most disturbing was management never responded to our complaints.
- Official Description (provided by the hotel):
- In one of our nation's most distinctive cities, you'll find one of its most remarkable hotels. Hotel Monaco Baltimore, a Kimpton Hotel, uniquely reflects the spirit of this vibrant, historical city. Situated in the landmark Baltimore & Ohio Railroad headquarters, built in 1906, our downtown Baltimore hotel provides an experience like no other. From our elegant three-story lobby, with its original marble floor and Tiffany stained-glass windows to each of our 202 beautifully appointed guestrooms and suites, Hotel Monaco Baltimore surrounds you with spacious, timeless style. ... more less
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- Also Known As:
- Monaco Hotel Baltimore