I will never stay at a Quality Inn, or any Choice Hotel again. The Night Manager working at this hotel, Darell Lucus, made me feel unsafe, unwelcome, and was the most unprofessional person ive ever had the displeasure to work with.
Upon arriving we were informed that there were zero luggage carts for all of our things, because they didn't know where they were, a guest had taken the only ONE they had. After that I checked us in and my friends who were helping us carry our things before going to their own hotel headed up with the key. I had called ahead asking about parking a few months back, and was told I could find parking in the city for $60 for the entire time we would be there (five days). Darell then informed me that there was NO WHERE to park for that much and the only place was the $25 a day lot next door (which proves to be very untrue as I found later when I parked for $10 a day). I told him that ive parked in larger cities like New York (my travel partner LIVES IN THE CITY THERE, SHE GOES TO NYU) for less money than that, and he said "you clearly have never parked in those cities before." This man is calling me and my travel partner a liar.
Well I head up to the room, which is supposed to be non-smoking, and it REEKS of marijuana. Not only that, but it's TINY. We were promised my booking.com a much larger room, and this is the size of my closet. Not as promised at all. I come downstairs and tell him, and he heads up to the room. He then accuses my friends who were helping us of staying in the room as well (they politely inform him that they're simply helping us carry or things since there are NO LUGGAGE CARTS remember) and then says he'll have to "check up on us later" to make sure there's only two in the room like we booked. I don't know what that means, as he shouldn't be allowed to check up on ANYTHING when we have a Do Not Disturb sign up. We are two single women alone on this trip, and now i'm getting major red flags.
He comes downstairs and gets in my face about how i'm "trying to defame" the hotel by stating that I think it smells like marijuana "in front of anyone who can hear." It's 12 at night. There is not a soul in this lobby. He is not across the desk like he should be, he is in my face far too close for comfort. He then says "you CLEARLY don't know what marijuana smells like" which is, again, him calling me a liar. I go to Florida State University. Trust me, you smell pot just walking around that campus at any given point. I know what it smells like. He is angry at this point, like i'm accusing him of ripping a bong in the room before we showed up or something. He then says it's their room deodorizer and not marijuana.
My companion has asthma. The stench of that "room deodorizer" was so powerful she couldn't even breath. So finally, after being harassed, scared, and unable to stay in the room, we check out, and I am charged the $114 for my first night's stay and we are left in an unfamiliar city trying to find a place to stay the night (don't even get me started on the crap hole we stayed in eventually).
Choice Hotels and that Quality Inn have refused to refund my money on multiple occasions and no action has been taken against this hotel or the night manager. Even the regular general manager seems to not care. Currently, I have a check coming to me (in 4-7 weeks) from Choice Hotels for $30 to help settle this, which is no where near the money I had to spent being talked down to by this rude Night Manager. I went through hell after a 17 hour drive from Orlando, Florida, and I will never bother with Choice Hotels and ESPECIALLY this Quality Inn again.
Not only that, but I was there to help out with the largest convention on the easy coast, Otakon. After pleading online for people to help us find a place to stay, thousand and thousands of people have heard my story. All of these people go to conventions where they stay in hotels any where from 4-12 times a year. And none, not a single one, will ever book with Choice Hotels again. I hope not giving me my $114 refund is worth the thousands upon thousands of dollars they just lost.
Never book here at all.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.