We stayed 3 nights for our 17th anniversary get away. The location was fantastic. Since the wind chill was 13 all weekend, we were grateful for the free shuttle from our hotel to Pier 5 where the Aquarium etc. was. We enjoyed the ghost tour which included a free drink and apps, a very nice touch. We asked the bartender if he knew of a nice place in Little Italy, he helped us with reservations AND had the restaurant come pick us up and return us to the hotel, for free. All staff we encountered were friendly and helpful. The only exception was one man who drove the Shuttle Bus. He never got out of his seat to assist anyone getting in to the van, never put out the footstool to assist getting into the van and when asked for assistance shutting the van door he grunted that the company only bought really cheap vans so it didn't half work. He needs an attitude adjustment from his boss! We hope to stay there again and again! Thank you!
If you have an issue with stairs, speak up! To get to our room, we rode the elevator, then went up s...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 22, 2013
sisterwifeone, we'd like to thank you for writing us an incredible review and we'd also like to thank you for choosing to stay with us during your 17th anniversary get-away (Congratulations)! We're delighted to hear that overall you had a wonderful experience.
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From reading over your review it certainly sounds like you were able to fit in some great activities in Baltimore. We always love sharing the rich history behind our hotel and the Fell's Point area which is why our ghost tour is so great! We see that you mentioned an employee who perhaps didn't make your experience feel 100% perfect. We have passed along this information to our team and will address this.
We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to leave us a nice review. We hope you realize how much this means and know that this kind gesture doesn't go unnoticed.
If there is ever anything we can do to accomodate you in a future visit to our hotel, please don't hesitate to contact us. We're here for you!
Thank you, and we look forward to seeing you back soon! (So do our ghosts!)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.