I first came across Pier 5 back in July for a reunion trip to meet up with old friends and let me tell you that I was so impressed with this hotel, I booked another stay to attend the Fell's Point Festival in October. Prior to my stay, the hotel staff contacted me and made sure I was well prepared for my trip and if I needed anything during my upcoming stay to please let them know...this also includes a great call I got from their Hotel Concierge, Josh Sandkuhler, who also works at the Henderson's Wharf in Baltimore (Pier 5 sister property). Josh was excellent and made sure that I was all set for my trip and confirmed all details. Upon arrival my friend and I were surprised with a room upgrade and a great bottle of wine. This set the tone for the whole weekend and what a weekend we had. The Fell's Point Festival was great!! I "THANK" Pier 5 over and over again for always being so great with me and my friends and treating me as if I was part of the Pier 5 family. There is never a wait time whenever I need something for my room or otherwise. The rooms are spacious, the staff are more than accommodating and the overall services is phenomenal. There is no other place I would rather stay than at Pier 5 when in Baltimore.
I want to "thank" Terrence, Kevin and Morgan at Pier 5 for always greeting me with a smile and always ready to assist me with anything I need. As for Josh, Hotel Concierge, I HIGHLY recommend for anyone to contact him as if you want to feel pampered like you would if you were in Vegas, than Josh is the man to do it. I kept telling him, he belongs in Vegas, because he knows how to make a guest feel so special while staying at any of the Ascend/Choice Hotel properties in Baltimore.
Pier 5 has a dedicated guest in me for life! ;)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise R, thank you for writing a fabulous review and we'd also like to thank you for your continuous patronage to our property. We are absolutely thrilled to hear that we are your hotel of choice whenever you visit Baltimore.
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From reading over your review, we saw you mentioned many amazing members of our staff. We are extremely fortunate to have such wonderful people working with us. They really do go above and beyond to ensure that everything is always perfect for our patrons. We'll be sure to let Josh, Terrence, Kevin, Morgan and the others know of all the kind things you had to say.
We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to leave a fantastic review. We hope you realize how much it means and know that this kind gesture doesn't go unnoticed.
If we can ever do anything to accommodate you in a future visit to our hotel, please don't hesitate to contact us. We're here for you! We also LOVE the pictures that you added to your review. Thank you for taking and sharing them!
We look forward to your next trip to see us!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.