We stayed here Thursday after the JT/Jay-Z show. We purchased this stay a while back from groupon or living social. Overall the staff at the front desk was friendly and helpful for places to eat and directions to the stadium. The room was nice, but it was perpendicular to another room with a balcony. We could see into their room and reach their balcony if we opened our glass door. After the show we were hungry and wanted something delivered. We asked the woman at the front desk for advise. She quickly handed us two papers and said they deliver. We tried to call both places for approximately 30 minutes and didn't get an answer. One place finally answered and said they already closed. In my opinion, the woman at the desk should've known if they were open or closed before she handed us the information. When we checked out, we were advised on a $10 hotel fee, for what, we're not sure of, as well as about $30 in taxes. I thought this was a rip off, but we had to pay. Also, the pillows are hard as rocks, I was so glad to get home to a soft pillow!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 12, 2013
ChassidyK, we want to thank you for choosing to stay with us during your time in Baltimore and we'd also like to thank you for leaving your feedback.
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We have shared your comments with our management team in regards to both the pillows in our rooms and the level of knowledge that our desk clerks should have in regards to dining options.
The $10 fee that you speak of is our destination fee that includes access to things like:
-High-speed Internet access in guest rooms, lobby and meeting areas
-Harbor Magic Specialists—personalized concierge service
-Harbor Magic shuttle service between the three hotels in the Inner Harbor, Fell's Point and to Johns Hopkins Hospital Main Campus
-Access to Maryland Athletic Club fitness center and pools
-Crabby Hour and The Chocolate Event receptions for guests
Our destination fee is clearly displayed and disclosed on our website. Without knowing what site you booked the deal from it's hard for us to pinpoint why it wasn't displayed on the site. Looking at a past deal that Livingsocial ran on our hotel, they do say in the terms section, "Taxes and resort fees are not included and will be collected at redemption." We will try to see what can be done to make this clearer on 3rd party sites however it is often out of our hands what these sites display.
We hope the despite the small issues you had that you'll come back and stay with us again in the future. If we can ever do anything to accommodate you, please don't hesitate to contact us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.