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“Great stay in the Inner Harbor” 4 of 5 stars
Review of Pier 5 Hotel

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Pier 5 Hotel
3.5 of 5 Hotel   |   711 Eastern Ave, Baltimore, MD 21202 (Inner Harbor)   |  
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Choice Privileges Points
Ranked #11 of 61 Hotels in Baltimore
Certificate of Excellence
Cleveland, Ohio
Level Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great stay in the Inner Harbor”
4 of 5 stars Reviewed March 6, 2013

I don't have a bad thing to say about my time at Pier 5. The staff was helpful, room was large, comfortable, and clean. They have a nice breakfast selection in the lobby that I used on both days. My room looked out into the Inner Harbor and had a beautiful view. It is very close to many of the Inner Harbor attractions including many restaurants. I didn't look at prices for surrounding hotels but this hotel was perfect for my stay in Baltimore.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, March 8, 2013
bengals09, we'd like to thank you for leaving us a great review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. It's always satisfying to hear back from guests that have a wonderful time at our location.

Many of our frequent patrons love our hotel for the exact reasons that you mentioned. Our staff continuously strives to provide the most perfect experience for our patrons. Rooms facing the harbor are always very desirable. The view that you get truly can't be beat! We'll be sure to pass along your gracious remarks to our team.

We'd like to thank you for sharing your experience with us and the TripAdvisor community. It means a lot when guests take the time out of their day to leave a nice review. We hope you realize how much we appreciate this and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

Thank you, and we look forward to seeing you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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824 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
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English first
Virginia
Level Contributor
98 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed March 4, 2013

Just spent a nice weekend at the inner harbor with my wife and another couple and chose to stay at the Pier 5 hotel. I must say that the hotel is very clean and in a great location. Really enjoyed the chocolate hour as well. The staff was great and very friendly could not ask for better. I will with out a doubt come back to this hotel the next time I am going to Baltimore.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, March 5, 2013
Hacker31, we'd like to thank you for writing us an amazing review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are very glad to see that you and your wife had a spectacular weekend while staying at our hotel.

One thing that we continually strive for is a wonderful experience for our patrons. Whether it's our helpful and friendly staff, or the numerous events we hold for our guests, we realize that it is truly the little things that can go a long way. We are delighted to see that you acknowledged these small gestures. It lets us know that we're doing the right thing!

We want to thank you for sharing your experience with us and the TripAdvisor community. It means a lot when guests take the time out of their day to leave a nice review. We hope you realize how much we appreciate this and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

Thank you, and we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 2, 2013

My recent stay at the Pier 5 was Perdect!. The location couldn't be better, with two great restaraunts located in the building. As well as a delicious Hotel breakfast in the lobby. Where Mr. Billy served me, He could not have been nicer or more professional. I had an Amazing Omelet cooked right in front of me in the lobby by Chef Zurrita. (Please forgive me if that's not the correct spelling of her name) The lobby as well as my room was modern and bursting with beautiful jewel tones.The front desk staff was accomodating and extremely courteous. There is no request to big, that they wont meet to satisfy the guest. Especially Empress and kevin at the front desk. I have already told all of my friends and we are planning a girls trip now.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, March 3, 2013
Granzof8, we'd like to thank you for leaving us an incredible review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are extremely delighted to hear that you had a wonderful time while staying at our hotel.

From reading over your review, we see you mentioned how accommodating many of our team members were. We are very lucky to have the opportunity to work with such great people. They truly go out of their way to ensure everything is always perfect for our patrons. We'll be sure to let everyone know about your review. Hearing your comments will certainly make them very happy.

We want to thank you for sharing your experience with us and the TripAdvisor community. It really means a lot when guests take the time out of their day to leave a nice review. We hope you realize how much we appreciate this and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

Thank you, and we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed February 28, 2013

My husband and I had not been to the Baltimore Harbor for many years, and were blown away by all the improvements and added features! We had the pleasure to stay at Pier 5 for our anniversary and was thrilled at our choice. We had a spacious clean, beautifully decorated room with two balconies overlooking the harbor, I think it was the Parlor Room. Everyone was friendly from the valet outside to those at the front desk, Elizabeth was very accomodating and informative with our questions and needs. Our Harbor Magic Specialist exceeded our expectations and help design or itinerary, it was perfect for us. Looking forward to another chance to stay at Pier 5.

Room Tip: Our corner room was perfect for watching the sunrise and the sunset
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, March 1, 2013
evelyn h, we'd like to thank you for writing us an amazing review and we'd also like to thank you for choosing to stay with us during your anniversary. We are very happy to hear that our location made for the perfect place to celebrate your special day.

From reading over your review, we see that you mentioned how accommodating out staff was. We are extremely fortunate to have the opportunity to work with such wonderful people. They really go out of their way to ensure everything is always perfect for our patrons. We'll be sure to pass along the kind comments you made. We know it will make them happy to hear them!

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to leave a nice review. We hope you realize how much this means and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in future visit to our hotel, please don't hesitate to contact us. We're here for you!

Thank you, and we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 25, 2013

I love, Love, Love Pier 5 Hotel. They have a balcony which overlook the harbor. Next door to the hotel is Ruth's Chris!!! Love, Love, Love. If you ever stay at this hotel you will never be disappointed. Everything is near, so you don't have to walk far. Also, make sure you visit Miss Shirley's breakfast spot, the Food is the BOMB.com.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, February 26, 2013
MissBKLYN, we'd like to thank you for leaving us a spectacular review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. The title of your review really says it all! We're delighted to hear that you had an incredible experience while staying at our hotel.

After reading over your comments, we have to say, we don't think we have ever received such an enthusiastic review before. We love it! You definitely mentioned all the many wonderful things we have to offer. Ruth's Chris is a favorite spot among many of our frequent patrons and if you're not in the mod for a steak, our great location makes it easy to get to numerous eateries in Inner Harbor.

We want to thank you for sharing your experience with us and the TripAdvisor community. We truly appreciate when guests take the time out of their day to leave a nice review. We hope you realize how much this means and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our hotel, please don't hesitate to contact us. We're here for you!

Thank you, and we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 16, 2013 via mobile

From the time I checked in until I checked out everyone was great. I stayed 6 nights. I was there for a conference. the food during the conference was great. Fun crabby hour. Rooms were cute. The lobby was a relaxing area to hang out in with co-workers. Shuttle was a great service. I will definitely be back. Once again I cannot say enough out the friendliness of the hotel staff.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, February 17, 2013
3poodlesandacat, we'd like to thank you for writing us a wonderful review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are delighted to hear that you had an incredible stay with us during your conference.

We're always trying to stand out among the crowd and make the guest experience fun and entertaining. Things like our Crabby Hour are a very big hit and patrons love it! It makes us happy to hear that you enjoyed the little things that our hotel had to offer. We also see that you mentioned our amazing staff. We are very fortunate to have such great people working with us. We will make sure to pass along your kind comments to them. It will definitely make them happy to hear!

We want to thank you for sharing your experience with us and the TripAdvisor community. It truly means a lot to us when guests take the time out of their day to leave us a spectacular review. We hope you realize how much this means to us and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accomodate you in a future visit to our hotel, please don't hesitate to contact us. We're here for you!

Thank you, and we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montville, NJ
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 10, 2013

This hotel is a very retro contemporary building and the finishings are as well. although a little pricey, not too bad considering that this hotel is situated perfectly for access to the National Aquarium, good restaurants, little Italy, and fun clubs. The hotel staff were very accommodating and knowledgeable. Everything was very clean and tidy. The only downside in my opinion, is the fact that this hotel is classified as an upscale hotel but frankly, the Decor and room provisions don't feel overly luxurious. Overall, a very nice place....just not spectacular.

Room Tip: If You decide to pay extra for a Harbor view, you may want to see the room fist. The rooms t facing...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, February 12, 2013
EliasVS, we'd like to thank you for leaving us your feedback and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We're happy to hear that overall, you enjoyed your stay at our hotel.

We'll make sure to pass along your comments about our decor. The atmosphere of our hotel is definitely unique and we typically get many compliments on it. From reading over your review we see you mentioned our prime location. We couldn't agree with you more! Our close proximity to the aquarium and all the other great things Inner Harbor has to offer is a huge plus. Many of our frequent patrons stay with us for this exact reason!

We want to thank you for sharing your experience with us and the TripAdvisor community. It truly means a lot when guests take the time to leave us a nice review. We hope you realize how much we appreciate this and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accomodate you in a future visit to our hotel, please don't hesitate to contact us. We're here for you!

Thank you, and we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pier 5 Hotel

Address: 711 Eastern Ave, Baltimore, MD 21202
Phone Number:
Location: United States > Maryland > Baltimore > Inner Harbor
Amenities:
Wheelchair access
Hotel Style:
#5 Family Hotel in Baltimore
#9 Business Hotel in Baltimore
#10 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Pier 5 Hotel 3.5*
Number of rooms: 64
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Also Known As:
Pier 5 Baltimore
Hotel Pier 5
Pier 5 Hotel Baltimore

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