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“Very nice - not spectacular” 4 of 5 stars
Review of Pier 5 Hotel

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Pier 5 Hotel
3.5 of 5 Hotel   |   711 Eastern Ave, Baltimore, MD 21202 (Inner Harbor)   |  
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Ranked #9 of 59 Hotels in Baltimore
Montville, NJ
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Very nice - not spectacular”
4 of 5 stars Reviewed February 10, 2013

This hotel is a very retro contemporary building and the finishings are as well. although a little pricey, not too bad considering that this hotel is situated perfectly for access to the National Aquarium, good restaurants, little Italy, and fun clubs. The hotel staff were very accommodating and knowledgeable. Everything was very clean and tidy. The only downside in my opinion, is the fact that this hotel is classified as an upscale hotel but frankly, the Decor and room provisions don't feel overly luxurious. Overall, a very nice place....just not spectacular.

Room Tip: If You decide to pay extra for a Harbor view, you may want to see the room fist. The rooms t facing...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, February 12, 2013
EliasVS, we'd like to thank you for leaving us your feedback and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We're happy to hear that overall, you enjoyed your stay at our hotel.

We'll make sure to pass along your comments about our decor. The atmosphere of our hotel is definitely unique and we typically get many compliments on it. From reading over your review we see you mentioned our prime location. We couldn't agree with you more! Our close proximity to the aquarium and all the other great things Inner Harbor has to offer is a huge plus. Many of our frequent patrons stay with us for this exact reason!

We want to thank you for sharing your experience with us and the TripAdvisor community. It truly means a lot when guests take the time to leave us a nice review. We hope you realize how much we appreciate this and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accomodate you in a future visit to our hotel, please don't hesitate to contact us. We're here for you!

Thank you, and we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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739 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Ocean City, Maryland
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 29, 2013 via mobile

Had our wedding there a few weeks ago. Loved the hotel rooms, the banquet facilities, and the staff. Booking the event was easy, and the staff was very prompt and professional in making the planning stress free.
We felt like everything was very well priced, and completely worth the costs. We felt the layout of the property is perfect for hosting such an event.
It's a beautiful hotel, with a great location. The views of the harbor made for some great pictures. If your staying for a night or looking to book an event, I highly recommend this hotel.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, January 31, 2013
Coletd, we'd like to thank you for writing us an incredible review and we'd also like to thank you for not only staying with us, but for also celebrating your special day at our hotel. It makes us very happy to hear that your entire experience at our hotel, from the planning of your wedding, to your stay, was perfect.

We would have to agree with you that our location is prime. The beautiful surrounding scenery, as well as the close proximity to all of Inner Harbor's many attractions, makes our hotel the best place to have a special event or to have an exciting get-away.

We want to thank you for sharing with us and the TripAdvisor community on your experiences at our hotel. It truly means a lot to us when guests take the time out of their day to leave us a wonderful review. We hope you realize how much we appreciate this, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2013 via mobile

Very welcoming experience, especially from Kevin the Front desk Manager. Our room was clean. Enjoyed the food at Marcomick and Schnek. Would recommend this hotel to anyone coming to the Baltimore inner harbor

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, January 22, 2013
Murume77, we'd like to thank you for leaving us an amazing review review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We're very happy to hear that you thoroughly enjoyed your stay at our hotel.

From reading over your review we see you mentioned some of our wonderful team members. We are truly fortunate to have the opportunity to work with such great people. They really do go out of their way to ensure everything is always perfect for our patrons. We'll be sure to pass along the kind comments you made to them. We know they will appreciate your remarks.

We'd like to thank you for sharing with us and the TripAdvisor community on your stay. It truly means a lot when guests take the time out of their day to leave us a spectacular review. We hope you realize how much this means to us, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2013

We wanted to do something different for our anniversary this year (Dec.26). We are local to the Baltimore area but, decided to stay downtown. We didn't know anything about this hotel...so it was a gamble. Wow! We made the right choice! We had encountered a parking problem on the way in and the staff immediately solved the problem. Long and short of the story...we felt like royalty...we received a room upgrade...local coupons...free wine and beer during happy hour (Crabby Crepes) and the list goes on!!! The room was spectacular with a near panoramic view of the harbor. The staff was awesome...especially Empress!!! She may very well have been the nicest and most accomodating person we have ever met...seriously!

Room Tip: Second Floor has balconies.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, January 4, 2013
Randy D, we'd like to thank you for writing us an incredible review and we'd also like to thank you for choosing to stay with us during your anniversary. We're extremely delighted to hear that our staff was able to make your special night even more memorable.

We're happy to see that we were able to remedy the parking issue you had. It's our main goal to ensure our guests feel like they are taken care of from the moment they walk into our hotel. So many of our past patrons love our Crabby Hour, glad to see that you appreciated this little event too. We'll make sure to pass along the kind comments you made to our team. They will definitely love seeing your very kind remarks!

We want to thank you for sharing with us and the TripAdvisor community on your stay. We truly appreciate when guests take the time out of their day to leave us an amazing review. We hope you realize how much this means to us, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our hotel please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 2, 2013

I never typically write reviews for anything, but this hotel was so exceptional that I feel it deserves some credit. I initially saw this hotel for a groupon and since I had never been to Baltimore, I figured I would give it a try. I read through the reviews, which were mainly positive, but still had some concerns.
First off, the location of this hotel could not be any better. It is within walking distance to so many shops, restaurants and the national aquarium. If anything were too far for walking, they provide a shuttle that can bring you there for free.
The staff members at this hotel were beyond friendly and so helpful when it came to asking about activities, restaurants, amentities, ect. Crabby hour in the hotel lobby was a nice addition to the trip that included making an appetizer, as well as drinking free beer and wine.
The rooms were clean and bed was comfortable-no complaints.
This hotel made the trip to Baltimore a perfect one and I would definitely recommend this hotel to anyone visiting the Baltimore area!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, January 3, 2013
Beth R, we'd like to thank you for leaving us a spectacular review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. The fact that you enjoyed your experience so much that it compelled you to leave us a review makes us ecstatic.

You couldn't be more correct about our location. With the aquarium a short walk away and the rest of Inner Harbor in such close proximity, our guests have plenty of entertainment and dining options. In the chance that our guests want to venture somewhere a bit father away, we have our great shuttle service that you also mentioned.

From reading over your review we see you mentioned our amazing staff. We're very fortunate to have the opportunity to work with such wonderful people. Our team strives to ensure that everything is always perfect for our guests. We'll make sure to pass along the kind comments you made to them. We're certain it will make them very happy to hear.

We want to thank you for sharing with us and the TripAdvisor community on your stay. It truly means a lot to us when guests take the time out of their day to leave us an incredible review. We hope you realize how much we appreciate this, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our hotel please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Arlington, New Jersey
1 review
5 of 5 stars Reviewed December 29, 2012

Spending Christmas Eve and part of Christmas at a hotel could be a lonely experience, but this was certainly not the case at the Pier V. Stepping into their beautifully appointed lobby immediately made you feel welcomed and then being greeted at the desk by the warmest gentlemen, Kevin, made us feel like we were entering his home. He exuded pride in his hotel and welcomed us as if we were family. Even though he was working on a holiday, his professional attitude and generosity of spirit told us he was an employee who loved his job. What a great asset to Pier V to have the first face you see such a happy one. The room was beautiful and the view spectacular..from both the inside and outside balconies. Christmas morning the lobby rang with the soft sounds of Christmas carols, and the beautifully arranged breakfast and friendly staff made it a beautiful morning. Thank you to all who made our holiday stay a memorable one and especially to Kevin who set the tone from the moment we arrived.

Room Tip: The photo is from Room 202, but it seems all rooms have great views of the harbor and surrounding si...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, January 7, 2013
bob d, we want to thank you for writing us a wonderful review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We're glad to hear that we were able to make your Christmas special while you were away from home.

We always love the holiday season. There is something about all the holiday lights and music that just brings out the holiday spirit in everyone, including our staff! We are happy to see that you enjoyed your breakfast on Christmas morning too.

From reading over your review we see you mentioned how helpful and welcoming our staff was. We are very fortunate to have the opportunity to work with such amazing people. They truly go out of their way to ensure everything is always perfect for our guests. We'll be sure to pass along your kind comments to them. We are certain it will make them very happy to hear.

We want to thank you for sharing with us and the TripAdvisor community on your stay. It really means a lot when guests take the time out of their day to leave us an incredible review. We hope you realize how much we appreciate this, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our hotel please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SAN FRANCISCO
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2012

Gorgeous hotel, impeccably clean and modern. Friendly and very helpful staff - I had a great personal experience with one member of the front desk who was able to save me a room at the last minute at no extra charge - truly went above and beyond to help. Rooms are extremely comfortable and clean - wonderfully peaceful sleep. Location in Harbor East is perfect for exploring the area - great views, shopping and restaurants. Overall, a great experience and will stay here again for the next time I am in Baltimore.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, December 29, 2012
N_MSanFrancisco, we'd like to thank you for writing us an incredible review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We're extremely delighted to hear that you fully enjoyed your stay at our hotel.

From reading over your review we see you mentioned our wonderful staff. We are very lucky to have the opportunity to work with such thoughtful and caring individuals. Our team is always going out of their way to ensure that everything is always perfect for our patrons. We'll definitely make sure to pass along the kind comments you made. We're certain it will make them very happy to hear.

We want to thank you for sharing with us and the TripAdvisor community on your stay. It truly means a lot to us when guests take the time out of their day to leave us an amazing review. We hope you realize how much this means to us, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our hotel please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pier 5 Hotel

Address: 711 Eastern Ave, Baltimore, MD 21202
Phone Number:
Location: United States > Maryland > Baltimore > Inner Harbor
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Baltimore
#7 Romantic Hotel in Baltimore
#13 Business Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pier 5 Hotel 3.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Pier 5 Baltimore
Hotel Pier 5
Pier 5 Hotel Baltimore

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