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“Oh no, its a conference centre” 3 of 5 stars
Review of Pier 5 Hotel

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Pier 5 Hotel
3.5 of 5 Hotel   |   711 Eastern Ave, Baltimore, MD 21202 (Inner Harbor)   |  
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Ranked #14 of 68 hotels in Baltimore
London, United Kingdom
Top Contributor
142 reviews 142 reviews
47 hotel reviews
Reviews in 65 cities Reviews in 65 cities
48 helpful votes 48 helpful votes
“Oh no, its a conference centre”
3 of 5 stars Reviewed November 21, 2012

This hotel was a disappointment as we did not realise it was a conference centre hotel. The lounge/bar area was full of delegates waiting for Crabby Hour and buying merchandise relating to their conference. The bar was unmanned. We did eat in McCormick and Schmuks which was excellent. We will not be returning.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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654 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Alexandria, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012

Excellent arrangements, facilities, food and, especially, the staff, all of whom went out of their way to help our 90 or so attendees. The hotel is designed to look and to be exciting and extra features such as daily wine and "Crabby Hour" and chocolate tasting made it all the more enjoyable. Tack on the convenient and picturesque location and it is a winner.
Well done.

Room Tip: Ask for a waterview room, although all views are picturesque due to the unique siting of the hotel.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, November 24, 2012
Vance M, we want to thank you for leaving us an amazing review and we'd also like thank you for choosing to stay with us during your time in Baltimore. We're delighted to hear that you thoroughly enjoyed your stay at our hotel.

We're happy to see that our hotel made the perfect place for the attendees during your event. In addition to being a great place for a fun-filled stay, we also are the perfect place to host large events. We are glad that we were able to accommodate all those who attended.

We strive to make our guests' stay as exciting and unique as possible. You mentioned two of our very popular events, our Crabby Hour and chocolate tasting. We receive countless comments from patrons who rave about how much fun they have at both events. We know it's the small things that can make the biggest impact, which is why we continually strive to deliver these to our patrons.

We want to thank you for sharing with us and the TripAdvisor community on your stay. It truly means a lot to us when guests take the time out of their day to leave us a wonderful review. We hope you realize how much we appreciate this, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our location please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, MO
Top Contributor
182 reviews 182 reviews
109 hotel reviews
Reviews in 102 cities Reviews in 102 cities
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed November 11, 2012

I found this place to be a great value and an in a wonderful location within the Inner Harbor.

Checking in was a breeze and found the staff helpful and recommended a number of places to eat. The happy hour was as good as it gets with crab dip and local beer. The cook making the dip put on a shop while making making the dip.

The room was clean and well stocked. The bed was very comfortable.

Room Tip: Ask for a water view and on the lower floors to get a balcony.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, November 24, 2012
ajayhawkfan, we want to thank you for writing us a spectacular review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We are very glad to hear that you fully enjoyed your stay at our hotel.

From reading your review we see you mentioned how helpful our staff was. We are very lucky to have the privilege of working with such wonderful people. Our staff always goes above and beyond to ensure everything is always perfect for our guests. We'll definitely make sure to pass along the kind comments you made. We're certain it will make them very happy to hear!

We like to make our guests' stay as fun and intriguing as possible. Since implementing our signature Crabby Hour, we've received many great comments from guests telling us how much they enjoyed it. We know it's the little things that can make an experience special, and we're continually setting out to create as many as we can for our patrons.

We'd like to thank you for sharing with us and the TripAdvisor community on your stay. We truly appreciate when guests take the time out of their day to leave us an incredible review. We hope you realize how much this means to us, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future stay please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bel Air, Maryland
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 9, 2012

My wife and I stayed at the Pier 5 Hotel last weekend. I had booked this hotel due to the location of, being so close to the Inner Harbor and great resturants. This was a suprise gift to my wife for her Birthday. I had also bought tickets to the Broadway Show Wicket at the Hippodrome in Baltimore for the Saturday 8:00 pm. show. When we arrived at the hotel we unloaded the car and valet offered to take our luggae and park the car. We opted to carry our own luggage but they took care of the car. We had a short wait inside at the front desk due to one person being there but in a few minutes another customer relations person took care of us and had us checked in within minutes. We went to the room and the wife loved it. We had a view of the harbor and the water. We waited for 3:00 p.m. for the choclate event in the lobby. It was very good and the staff was deligtful. The prices of beer was a little high for me, but we were staying in the Harbor. We then left the hotel and toured the harbor for a few hours. When we got back to the room we rested and then got ready to go to dinner and the show. Dinner was at Mccormick and Schmick and was wonderful, best part is we didn't have to leave the hotel. When we were finished dinner we had our car brought to us and off to the show. After the show we arrived back to the hotel and left the keys to our car with the front desk as the bellman was gone for the evening. The accomadations were wonderful, room was vey clean and no noise in the halls. I would highly recommend this hotel to guest going to the harbor.

Room Tip: Third floor Room 308
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, November 10, 2012
cpl0199, we'd like to thank you for leaving us an incredible review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We're very glad to hear that you and your wife thoroughly enjoyed your stay at our hotel.

From reading your review we see you mentioned how your wife loved the view of the harbor from your room. We think our location is one of the greatest aspects of our hotel. The view can truly be spectacular, whether it's staring out across the water, or gazing upon the sights around inner harbor.

We want to thank you for sharing with us and the TripAdvisor community on your stay. It really means a lot to us when guests take the time out of their day to leave us a wonderful review. We hope you realize how much we appreciate this, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our location please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing both of you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 5, 2012

I happened to make a reservation at the Pier 5 Hotel, not realizing that it would be in the midst of Hurricane Sandy. The hotel staff were extremely hospitable and the hotel came through the storm unscathed. I want to praise Alex, Alexandra and Terence for their personal attention. The hotel provided a flashlight in case the power went out (which it didn't), they provided lunches since the restaurants adjoining the hotel were closed due to the storm and the staff answered all of my questions and concerns. I will definitely stay there again on my next trip to Baltimore and hopefully, I will get a chance to explore the Inner Harbor. Thank you!

Room Tip: Ask for a City view and if you get one with the view obstructed by air conditioning, request another...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, November 9, 2012
FaeB, we'd like to thank you for leaving us an wonderful review and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We're very happy to hear that despite the presence of Sandy, your stay was comfortable.

From reading you review we see that you mentioned our great staff. We are truly fortunate to work with such spectacular people. They are always striving to ensure everything is perfect for our guests. We'll certainly make sure to pass along the kind comments you made to them.

We'd like to thank you for sharing with us and the TripAdvisor community on your stay. It truly mean a lot to us when guests take the time out of their day to leave us an amazing review. We hope you realize how much we appreciate this, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our hotel please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon! (Hopefully when the weather is more cooperative!)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellicott City, Maryland
Top Contributor
101 reviews 101 reviews
55 hotel reviews
Reviews in 43 cities Reviews in 43 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed November 2, 2012

Stayed here overnight because I had an early meeting in Baltimore and couldn't afford travel delays due to weather. The location is great -- right between the northern edge of the inner harbor area and the piers on the edge of harbor east. The rooms are comfortable, but standard, and a little dated. We were there one night after the hurricane, so it was pretty empty, which might explain the one service debacle: there was no one at the front desk for more than 10 minutes. We would have left and gone somewhere else, but the room was prepaid, so we were stuck. We had to wander around looking for a staff person to check us in. When we finally found him, he was pleasant enough, but perfunctory, and not at all apologetic about being MIA.

All in all, if the rate is cheap, I'd stay here in the future. I'd never pay full rate for this place with the Marriott and the Four Seasons immediately adjacent with comparable rates.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camp Hill, Pennsylvania
1 review
5 of 5 stars Reviewed October 22, 2012

I have traveled all over the world and stayed in 4 & 5 star hotels. Pier 5 was the most pleasant experience I have ever had!!! Friendly, helpful, happy, professional, etc. Can't say enough. And at the front desk, A.J. was an enbelievable help with directions, suggestions, etc. I will stay here again when I visit my hometown, Baltimore. Just loved the place!!!!!!!

Room Tip: Ask for a room faacing the water.
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborMagicHotels, Public Relations Manager at Pier 5 Hotel, responded to this review, November 3, 2012
Calvin K, we'd like to thank you for leaving us an amazing review, and we'd also like to thank you for choosing to stay with us during your time in Baltimore. We're happy to hear that you fully enjoyed your stay at our hotel.

From reading over your review, we see that you mentioned how wonderful our staff was. We are very fortunate to work with such great people. They truly go out of their way to ensure everything is perfect for our guests. We'll make sure to pass along the kind comments you made to them, we're certain it will make them very happy to hear!

We'd like to thank you for taking the time to share with us and the TripAdvisor community on your stay. It means a lot when guests take the time out of their day to leave us a spectacular review. We hope you realize how much we appreciate this, and know that this kind gesture doesn't go unnoticed.

If there is ever anything we can do to accommodate you in a future visit to our hotel please don't hesitate to contact us. We're here for you!

Thank you, we look forward to seeing you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pier 5 Hotel

Address: 711 Eastern Ave, Baltimore, MD 21202
Phone Number:
Location: United States > Maryland > Baltimore > Inner Harbor
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Romantic Hotel in Baltimore
#14 Family Hotel in Baltimore
#15 Business Hotel in Baltimore
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Pier 5 Hotel 3.5*
Reservation Options:
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Also Known As:
Pier 5 Baltimore
Hotel Pier 5
Pier 5 Hotel Baltimore

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