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“Good Experience” 5 of 5 stars
Review of Hilton Baltimore

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Hilton Baltimore
3.5 of 5 Hotel   |   401 West Pratt St, Baltimore, MD 21201   |  
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Summer Rates from $129
Ranked #31 of 59 Hotels in Baltimore
San Juan, Puerto Rico
1 review
“Good Experience”
5 of 5 stars Reviewed January 17, 2014

Everything was on time during the chek in, nice and comfortable room with a great view to the baseball stadium, clean room and accesible staff. Great staff, food and areas for conferences. Excelent location near all the importants areas in downtown Baltimore.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 18, 2014
Dear Valued Guest,

We are happy that you had a wonderful experienced during your recent stay with us. We appreciate all your remarks regarding our great location. Our Hotel is very convenient to Oriole Park at Camden Yards, 1st Mariner Arena, the Light Rail - serving Thurgood Marshall/BWI Airport, M&T Bank (Home of the Baltimore Ravens), University of Maryland Medical Center as well as many other attractions, businesses and nightlife in Baltimore. We are also the only hotel connected by an enclosed, temperature controlled sky bridge to the Baltimore Convention Center.
We appreciate also your recognition of our team and the excellent service we provide to our guests.

Thank you again for your review and we look forward to welcoming you back to the Hilton Baltimore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,494 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (373)
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Baltimore, Maryland
1 review
2 of 5 stars Reviewed January 13, 2014

Typical big city conference oriented hotel. Big price for small service. Rude front desk gives wrong directions to parking, borderline rooms. Better options all around, especially if you like to exercise. Fitness room closes at 10p. Really? Marriott or Sheraton next time.

Room Tip: Choose another hotel.
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  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 14, 2014
Dear Valued Guest,

We thank you for choosing our hotel for your recent trip. Reading your comments, it appears that we fell short of your expectations and for that, we sincerely apologize. We are accustomed to receiving very positive feedback from our guests and are disheartened that you did not experience the level of excellence you deserve. Please be assured that your concerns will be shared with our management team so that corrective measures are taken where feasible. We do hope that you can give us another opportunity to regain your confidence in our hotel if your travels bring you to our area again.

Sincerely
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Baltimore, United States
1 review
2 of 5 stars Reviewed January 13, 2014

For a second visit tv did not work and on this visit the coffee maker also broken. I am adding this because my review does not contain enough characters to be accepted. I guess this is a way to control the content of a review.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 14, 2014
Dear Valued Guest,

On behalf of the entire team, we thank you for your feedback and are truly sorry we did not succeed creating a memorable experience for you. Your feedback as a valued guest is something we take very seriously and use in the continous improvement of our property for current and future guests.

Best Regards.
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Lenoir, United States
1 review
2 of 5 stars Reviewed January 13, 2014

I went to the Diamond Resturant for breakfast buffet. It wasn't even at 25% copacity. I asked the hostess how long it would be before we could be seated and she snapped at me saying, we are cleaning off tables now. My room was nice but don't expect a mini bar or even a fridge. I stayed at Kimpton a few blocks away two years ago and was blown away at how nice the rooms and staff were over there.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 14, 2014
Dear Valued Guest,

I appreciate your review of your recent experience at the Hilton Baltimore. I truly regret that you had a disappointing experience with us and that you found our restaurant hostess to be apathetic and unhelpful towards you. I sincerely apologize for this. I was both surprised and deeply disappointed by your recount of your experience with us. I assure you that it’s contrary to what our customers typically see from us. Again, I sincerely apologize if you went through any inconveniences and I hope that next time you are in town, you give us another opportunity to provide you with the exceptional service you deserve. Thank you once again for your comments.

Best Regards.
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Bridgeton, United States
1 review
5 of 5 stars Reviewed January 13, 2014

The hotel is incredible with comfy beds, clean rooms and wonderful fitness amenities and pool. The staff is friendly and helpful and the place just feels cool. Unfortunately, the service in the restaurant and bar leave a LOT to be desired. They mixed our drinks wrong on multiple occasions (tequila in a mojito?!?!) and we waited forever. While the restaurant managers were apologetic and helpful, the service should not have been that bad to begin with. Baltimore has a large selection of fabulous restaurants, so don't waste your money eating (and waiting) in the hotel. Head out and explore the city!

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 14, 2014
Dear Valued Guest,

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were not completely satisfied during your time with us. We appreciate your feedback, and we will work with our food and beverage team to make the necessary corrections. We hope you’ll stay with us again soon and tell us what you think about our improvements.

Best regards.
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Philadelphia, United States
1 review
5 of 5 stars Reviewed January 13, 2014

This is nice fresh new hotel. Very friendly staff. Beutiful hotel interior with great ambiance. Lame restaurant go elsewhere to eat. This is a good place to stay if your going to the convention center or the sports stadiums.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 14, 2014
Dear Valued Guest,

Thank you for your feedback. We regret we were not able to provide you with the food and beverage experience you expected. We are constantly updating our menu offerings and your comments will help us improve in this area. We hope you will consider staying with us the next time you are in the area.

Regards.
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Chandler, United States
1 review
4 of 5 stars Reviewed January 12, 2014

Way above average in all aspects. Beautiful, welcoming lobby and comfortable seating. Room was beautifully maintained. Hotel restaurant had excellent service. Staff were courteous and efficient. First visit was very good and my second visit 3 years later was even much better. I highly recommend this hotel for business travelers and as a conference center.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda W, General Manager at Hilton Baltimore, responded to this review, January 14, 2014
Dear Valued Guest,

Thank you for sharing you Hilton Baltimore experience. Our location is very convenient to Orioles Park at Camden Yards, 1st Mariner Arena, the Light Rail - serving Thurgood Marshall/BWI Airport, M&T Bank Stadium (Home of the Baltimore Ravens), University of Maryland Medical Center as well as many other attractions, businesses and nightlife in Baltimore. We are also the only hotel connected by an enclosed, temperature controlled sky bridge to the Baltimore Convention Center.

We hope to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Baltimore

Address: 401 West Pratt St, Baltimore, MD 21201
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Baltimore
#25 Romantic Hotel in Baltimore
#29 Family Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Baltimore 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Hilton Baltimore Hotel Baltimore
Hilton Hotel Baltimore
Baltimore Hilton Hotel

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