My first impression of this hotel was not a good one. The front desk representatives lacked the training and professionalism one would expect at a higher end Hilton Hotel; at least the room rates were higher end. However, the hotel staff who provided food and beverages at a couple of social functions I attended at the conference I attended were nice and for the most part, trained well.
This hotel had one small restaurant, called the Diamond Tavern, with very slow service the two mornings I ate there. If fact, the second morning I waited at over 5 minutes after being seated before I finally asked a hostess if I could have someone take my order. The server who came to my table made it clear that where I was seated was not her table, but she would take my order anyway. Quite the welcome service.
My room was very comfortable with an equally comfortable king size bed. Needless to say, my sleeping accommodations were excellent. Like most higher cost hotels, internet service was not free, costing $13.95/day. The most frustrating aspect of this service was that I had to sign up for the service on a daily basis, rather than buying the service for the number of days I stayed there.
The area around this hotel did not seem very safe. I was told by a local that one block can be just fine and the next block can be unsafe. Thus, finding eating establishments within a 2 block radius was a bit limiting. The Inner Harbor area is about 6 blocks from this hotel.
I have stayed at several other Hilton Hotels in the past and this was the first one in which I had a disappointing experience;
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Please accept our most sincere apology for what appears to have been an unpleasant experience. We pride ourselves in providing a superior experience but do appreciate hearing when we fall short of this.
We are pleased that our location worked well for you and appreciate you recognizing our room as you own mentioned that your sleeping accommodations were excellent.
We do hope you give us the opportunity to visit us once again so you may experience the AAA four diamond service that we consistently provide our guests as indicated on the many previous TripAdvisor reviews.
Thank you again and we appreciate Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.