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“Food & Beverage” 4 of 5 stars
Review of Hilton Baltimore

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Hilton Baltimore
3.5 of 5 Hotel   |   401 West Pratt St, Baltimore, MD 21201 (Inner Harbor)   |  
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Ball Game Rates From $179
Ranked #28 of 69 hotels in Baltimore
Cambridge, Maryland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“Food & Beverage”
4 of 5 stars Reviewed February 2, 2013

i would like to highlight Jason Brown (Food & Beverage) for exceptional service during a week long conference by Labor Ready at Hilton Baltimore, ending 1/18/2013.

My wife and I continued our stay through the following weekend and arrived at the Diamond Tavern 12 minutes past the close of Breakfast on our Saturday morning together (1/19/13).

Jason apologized and then said "let me see what I can do". He talked to the Kitchen and said they would prepare something for us from what they had. We have "foodie" backgrounds and understood how Breakfast could be made for us but did not press the issue. We are not exotic breakfast diners so all worked out well and we had ample portions of everything we wanted, including Jason's impeccable attention.

So thanks for a great beginning, a great stay and we will see you again.

Room Tip: When I was booked with corp I looked out on the Marriott bright Red sign all week on the 10th floor...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YulioB, Manager at Hilton Baltimore, responded to this review, February 4, 2013
We greatly appreciate your kind words about our team and we are proud to receive such glowing comments. We are excited that you had the opportunity to enjoy our restaurant and thanks for recognizing Jason, we will share your comments with him and our entire team.
Thank you for your comments and we look forward to serving you in the near future!
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
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English first
York, Pennsylvania, United States
1 review
4 of 5 stars Reviewed January 30, 2013

Spacious lobby and common areas, bathroom was SPOTLESS. Room was comfortable. The views of the city were great. Easy access via skywalk to the Baltimore Convention Center. Light Rail stop right at the hotel. Parking was expensive though.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YulioB, Manager at Hilton Baltimore, responded to this review, February 4, 2013
Thank you for sharing your stay at Hilton Baltimore. I agree that we are in a great location with close proximity to the stadiums and Inner Harbor. We are also excited for the positive comments in regards to our rooms and hotel cleanliness. We appreciate your comments and look forward to welcoming you back to Hilton Baltimore!
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Houma, Louisiana
1 review
5 of 5 stars Reviewed January 29, 2013

We were there for the President's Inauguration. We traveled from Louisiana and your staff showed great hospitality. Our rooms were available and no wait in check-in or check-out. The front desk clerk was courteous and helpful. We even met the manger on duty and thanked him for such a smooth check-in. Our group enjoyed the walking distance to the inner harbor. Great restaurants and great atmosphere. Awesome job! Thanks for all you do.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YulioB, Manager at Hilton Baltimore, responded to this review, February 4, 2013
Thank you for the kind comments regarding your experience. We are glad that you had the opportunity to meet some of the great team members we have in the hotel, and we are excited that you have a great arrival and an awesome stay with us. We have wonderful team members at the Hilton Baltimore that strives to create positive guest experiences.
We hope to welcome you back in the near future for a chance to watch a baseball game from are beautiful guestrooms overlooking the stadium. We are proud to be recognized for providing great service at Hilton Baltimore!
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Chicago, Illinois
1 review
5 of 5 stars Reviewed January 25, 2013

The Hilton Baltimore, located directly across from the harbour has the best views and if you by chance have access to the executive lounge you have the perfect view of the baseball stadium which is picture perfect in the morning.

Room Tip: The top floors 17-19 are great because they are card key access only, little traffic, very quite and...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YulioB, Manager at Hilton Baltimore, responded to this review, January 28, 2013
Thank you for sharing your stay at Hilton Baltimore. We agree that we are in a great location with close proximity to the stadiums and Inner Harbor. We are also excited to hear that you enjoyed our Executive Floor and Lounge accomodations as well; and appreciate your comments and look forward to welcoming you back to Hilton Baltimore!
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Seattle, Washington
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 24, 2013

I was in Baltimore for a work related event at the convention center. The hotel is conviniently connected to the convention center by the skybridge. The room was clean and well maintained. I was happy with the overall service.The hotel is also walking distance from the inner harbour.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YulioB, Manager at Hilton Baltimore, responded to this review, January 25, 2013
Thank you very much for your positive feedback; we are excited that you enjoyed your stay with us. Our location and our fantastic views are just a portion of what the Hilton Baltimore has to offer.
We are a proud AAA rated hotel, and our team works and goes the extra mile to ensure the satisfaction of our guests. We are delighted that you enjoyed your stay with us and look forward to welcoming you back to the Hilton Baltimore.
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Burke, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 23, 2013

We were slightly disappointed at check-in mainly because of having to ask most of the questions as opposed to our questions being addressed by the front desk clerk with the typical welcome. The front desk clerk was very courteous; however, we felt she could have been a little more forthcoming regarding, parking, Internet, restaurants, etc. The hotel lobby is decorated nice with a large open lobby area with surrounding windows, the rooms are large enough, clean, and the beds are comfortable (in our opinion). The location is good for being near the harbor. We had a discounted convention rate and the Convention Center is somewhat of a walk from the lobby/elevators but with the walkways there is no need to go outside unless you want. We were charged a $50 incidental fee, which was returned to us after a couple of days so keep that in mind. We did not use valet parking but parked ourselves and found the parking lot to be close and the price (for an upscale area) is average.

Room Tip: This is a high rise hotel with elevators located in the middle (or near) the hotel lobby which you h...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YulioB, Manager at Hilton Baltimore, responded to this review, January 25, 2013
Dear Valued Guest,

Thank you for providing us with your feedback through Trip Advisor. We would like to thank you for acknowledging the friendliness of our team members as well. All of us work hard and we consistently go the extra mile to ensure our guests’ satisfaction. We appreciate your feedback in regards to the check in process and will share this with our team. Thanks once again and we look forward to welcoming you back to the Hilton Baltimore.
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 23, 2013

We only stayed one night for the Orioles Fan Fest but we had a great stay and a great time. Parking was expencive and completely seperate from our stay but that was the only issue we had. The maid serves knocked on our door at 4pm after we had checked in to make sure we had enough towels or needed anything and she was back in 2 minutes with more towels. The room was spaceious and the bed was clean and comfortable. We happend to be on the same floor as the pool and gym which faces Camden Yard (Orioles Field), the pool is simliar to a lap pool and there is a hot tub which is great after walking all over Baltimore. We were able to walk from the hotel to Little Italy for dinner and to the mall. Great place to say! We didn't pay much because we got the room off of Hotwire but I would not recommend just getting the room off the Hilton website unless you want to pay a small fortune.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YulioB, Manager at Hilton Baltimore, responded to this review, January 25, 2013
Thank you so very much for your review on Trip Advisor. We are glad that overall your stay was satisfactory and that you enjoyed your stay with us. We appreciate also your feedback in regards to our great location and our great service. We thank you for your feedback and look forward to welcoming you back to the Hilton Baltimore.
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Additional Information about Hilton Baltimore

Also Known As:
Hilton Baltimore Hotel
Hilton Baltimore Hotel Baltimore
Hilton Hotel Baltimore
Baltimore Hilton Hotel
Baltimore Hilton
Address: 401 West Pratt St, Baltimore, MD 21201
Phone Number:
Location: United States > Maryland > Baltimore > Inner Harbor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Baltimore
#28 Family Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Baltimore 3.5*
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