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“Why it is not a Five” 4 of 5 stars
Review of Hilton Baltimore

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Hilton Baltimore
3.5 of 5 Hotel   |   401 West Pratt St, Baltimore, MD 21201   |  
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Ranked #31 of 59 Hotels in Baltimore
San Diego, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Why it is not a Five”
4 of 5 stars Reviewed December 26, 2012

This hotel is wonderful! The people who worked there were sweet and accommodating. This was the weekend before Christmas and I am sure they wanted to be home with their families but they wanted to know if there was anything we needed or anything more they could do. The hotel lobby is modern and cold but there is plenty of space to sit and watch the snow come down or meet family members.
The reason it was not quite a Five was not all the hotels fault. We had one day that we did not leave the hotel until late so the housekeeping did not get in until late so they cut corners. They didn't clean the bathroom they put a few towels in and took the old ones missing a few. That is it, not so bad, the next day we left much earlier and the place was spotless.

Room Tip: We had one of the suites overlooking the ballpark. This suite would have been much more expensive du...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winsett R, Front Office Manager at Hilton Baltimore, responded to this review, December 27, 2012
Dear Valued Guest,

Thank you for choosing the Hilton Baltimore on your recent trip to the area. I was pleased to see there were many aspects of your stay that you enjoyed, and wanted to extend my apologies for any inconvenience you experienced as a result of not getting your room properly serviced.

We wish you the best in 2013 and hope to see you again in the near future.
Regards.
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1,443 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Germantown, Tennessee
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 19, 2012

hilton was very nice, although I usually stay @ homewood suites or a hampton; this was a special rate for wedding we were invited to; great central location, a block from the light rail system; great bus routes, right in front of hotel

prices area bit high for breakfast; we didn't eat breakfast, but once; invited to to the vip breakfast on the upper floor

great view of camden yards and would be a great place if you are going to an oriole game

Room Tip: great area and great location
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winsett R, Front Office Manager at Hilton Baltimore, responded to this review, December 24, 2012
Dear Valued Guest,

Dear Valued Guest,

Thank you for sharing your Hilton Baltimore experience on tripadvisor.
We are happy that you enjoyed your recent stay with us. We appreciate all your remarks regarding our great location. Our Hotel is very convenient to Oriole Park at Camden Yards, 1st Mariner Arena, the Light Rail - serving Thurgood Marshall/BWI Airport, M&T Bank (Home of the Baltimore Ravens), University of Maryland Medical Center as well as many other attractions, businesses and nightlife in Baltimore. We are also the only hotel connected by an enclosed, temperature controlled sky bridge to the Baltimore Convention Center.

Happy Holidays!!
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Chicago, Illinois, United States
Top Contributor
67 reviews 67 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 16, 2012

I had the great fortune of staying at the Baltimore Hilton during the week of SuperStorm Sandy. While the storm disrupted many of the plans that I had for this trip, including major adjustments to the summit I was attending - this Hilton managed to make any disruptions they were experiencing invisible to the patrons.

Many of the staff were not able to make it to work as a result of major shut down's of roads and public transportation. In addition, many of the staff couldn't get home and worked numerous back to back shifts. This disruption to their personal lives never diminished their superior customer service.

Often the food at the hotel restaurant is sub-standard and over-priced. This was not the case with the Diamond Tavern. The food quality, variety, presentation, and taste were all exceptional. The pricing was reasonable for hotel priced food. In addition, the service in the Diamond Tavern was SUPERIOR. The level of service was not limited to the server who had a vested interest in my perception - the bus staff, hostess, manager, bartender, and various others with whom I had contact were all wonderful.

So many of the staff had reason to let the circumstances affect their attitude, for example - The bartender had not been home in days and was not even sure if his house was still standing - yet it never caused him to provide less than excellent service.

The rooms were nice and large. They were very clean. The WiFi worked great. The location was wonderful and very accessible.

To have received STELLAR service in the wake of devastation - is a testament of the staffs dedication to keeping their guests happy.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YulioB, Manager at Hilton Baltimore, responded to this review, December 18, 2012
Dear Valued Guest,

Thank you for providing us with your great and positive feedback through Trip Advisor. We are glad to know that your stay with us was satisfactory and you had the opportunity to enjoy our services. We would like to thank you for acknowledging the friendliness, positive attitude and hard work of our team members as well. All of us work hard and we consistently go the extra mile to ensure our guests’ satisfaction.

Thanks once again and we look forward to welcoming you back to the Hilton Baltimore.
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London
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 12, 2012

This was my first trip to the States so I didn't really know what to expect but I was looking forward to it. The hotel is not one I would really choose to stay in as a leisure traveller as it was more geared up for Business but then again it is a convention hotel.

That said, the room was big and comfortable, staff were really friendly and attentive and the breakfast was amazing (but this could be because I am not use to the America way of breakfast - so many choices), I really enjoyed it.

If you're a baseball fan, a cool feature of the hotel is that it overlooks the Baltimore Orioles stadium so when I game is on I can imagine it's the hotel you want to be in.

The hotel also had a nice spa which I enjoyed an early morning swim in.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YulioB, Manager at Hilton Baltimore, responded to this review, December 18, 2012
Thank you so very much for your review on Trip Advisor. We are glad that overall your stay was satisfactory and that we were able to accommodate a nice room for you. We appreciate your feedback in regards to our friendly and attentive team members and we are excited that you enjoyed an "amazing" breakfast with us as well. As you mentioned, we are adjacent to the convention center; but also our hotel’s enjoys an ideal location. We are just across from the Camden yards with great views of Baltimore, and within walking distance of many family attractions as well, such as: the First Mariner Arena, the Inner Harbor, and the Ravens home base. Although the Hilton Baltimore is also conveniently attached to the Baltimore Convention Center, we do enjoy having many families stay with us as well.

We thank you once again for your positive feedback and look forward to welcoming you back.
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Minneapolis, Minnesota
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 12, 2012

This is a good spot if you are attending events at the Convention Center.

The highlights were:

- The rooms & staff. They are well maintained and the staff was very helpful. Its clear this is a newer hotel based on amenities and wear and tear. But beyond that, the hotel felt very well maintained.
- Skyway access to convention center
- Decent connected bar & restaurant
- Good exercise room
- Some rooms have view of Camden Yard (including the field)

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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YulioB, Manager at Hilton Baltimore, responded to this review, December 18, 2012
We appreciate your wonderful comments and positive highlights regarding your recent stay. We will be sharing your review with the entire team at Hilton Baltimore.

Thank you for choosing Hilton Baltimore!
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Newton, Mass
Top Contributor
136 reviews 136 reviews
48 hotel reviews
Reviews in 63 cities Reviews in 63 cities
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed December 11, 2012

To begin with, you've never seen uglier elevators. Yes, I know, ugly elevators never killed anyone but there's always a first time...

Second, the in-room internet runs at 1990s speeds, even though it is a hard-wired ethernet connection (that you pay extra for, I might add).

Take those two items away and you've got a fine convention hotel, very clean and quiet -- for street noise if you face the convention center as opposed to Pratt Street, though you can hear adjacent rooms. And convention-goers who don't get out much tend to make a lot of noise in their rooms.

It is also a very easy enclosed trip to the convention center, and is also near the light rail to the airport (only $1.60, speaking of 1990s), in case you are on a budget.

I went on hotwire for this and found the value to be outstanding -- a 4-star hotel at a 2-star price.

Room Tip: face the convention center -- much quieter.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YulioB, Manager at Hilton Baltimore, responded to this review, December 18, 2012
Dear Valued Guest,

Thank you for sharing your Hilton Baltimore experience on TripAdvisor.

We have shared your comments with our team and we apologize that you experience some opportunities with the internet in your room. Please know that we enjoy a beautiful and new hotel and It is unfortunate that you found our elevators a bit uglier; nonetheless they are indeed pretty safe.

While the Hilton Baltimore is also the only hotel connected by an enclosed, temperature controlled sky bridge to the Baltimore Convention Center, and we do hosts several City wide conventions. We are also glad that of our location, which is very convenient to Oriole Park at Camden Yards, 1st Mariner Arena, the Light Rail - serving Thurgood Marshall/BWI Airport, M&T Bank (Home of the Baltimore Ravens), University of Maryland Medical Center as well as many other attractions, businesses and nightlife in Baltimore, allows families to choose the Hilton Baltimore as a destination for fund and relaxation as well.


Thank you again for your feedback and look forward to discussing your stay in further detail if the opportunity allows itself.

Hilton Baltimore
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Gainesville, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 10, 2012

I had a nice overnight stay at this Hilton right across the street from the Orioles Camden Yards. It was quiet and clean (almost too clean like a hospital) and it is linked to the Convention Center. My only complaint was that I think Snoop Lion's (Formerly Snoop Dogg) cousin was staying somewhere near me because the Hallway was filled with the aroma of Chronic drifting through the air. I only called the front desk not to report it but I guess someone had broken a few glasses in the hallway and the floor was covered with broken shards of glass (not grass). I would recommend this Hilton and will stay here again.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YulioB, Manager at Hilton Baltimore, responded to this review, December 18, 2012
Dear Valued Guest,

Thank you for sharing your Hilton Baltimore experience on TripAdvisor.

We are pleased that overall you enjoyed your stay with us, and appreciate your comment in regards to the cleanliness of our hotel, and will share the other comments with our team as well. Thank you again for your review and for recommending our hotel. We look forward to welcoming you back to the Hilton Baltimore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Baltimore

Address: 401 West Pratt St, Baltimore, MD 21201
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Baltimore
#26 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Baltimore 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Hilton Baltimore Hotel Baltimore
Hilton Hotel Baltimore
Baltimore Hilton Hotel

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