I spent 4 nights at the Hilton Baltimore for a business meeting. As a Diamond HHonors member, I did the e-check in process prior to arrival. But, rather than getting the room that I had reserved, I was given a mid-level room next to the elevator (my online preferences are for "far from elevator"). That said, the room was perfectly okay and comfortable. At check-in, I was not offered any sort of upgrade, despite the fact that the hotel appeared lightly occupied, and I was told that the executive lounge was closed (not sure if this is seasonal or permanent). I was given a breakfast voucher and a drinks coupon.

I dined one evening at the Diamond Tavern, the in-house restaurant. The food and service were very good. On my next to last day, housekeeping apparently missed cleaning my room. I called around 4pm and the room was cleaned moments later. Toiletries were a bit strange: other Hiltons have bath soap bars, but there were only two small facial soap bars in the bathroom. Also, there was only one roll of toilet paper in the room (at least, I couldn't find another one anywhere). This always gets me a bit worried!

So, overall, the hotel is well situated in Baltimore and the rooms are comfortable and well furnished. It may perhaps seem petty as a frequent traveler, having stayed in Hiltons 100+ nights per year during the last few years, but I expected somewhat better service at check-in.

I travel to Baltimore at least once a year and try to stay at different hotels each time, simply out of curiosity. My stay at the Baltimore Hilton was fantastic! From the time the room was booked to checking out, everything was seamless and the staff was incredibly friendly and helpful.
Jason Brown, specifically, was a true gem!
Keep up the great work! I will be sure to return!

We recently stayed at this hotel which is 5 blocks from the inner harbor. The hotel itself was gorgeous and spotless. The sparce staff wasnt too friendly, especially when we pulled up. There was nobody there to greet us and we had to search for someone to take our luggage. He didnt seem too happy from start to finish never engaging in any conversation. I couldnt wait to get to the room. The hotel at doesnt have any visible security and there are manu homeless people walking around outside asking for food and money etc. Too bad the hotel isnt closer to the harbor. Also the front desk always engaged in conversation within themselves rather than smiling at their guests as they walked by. The nicest people was the housekeeping.

Our family found the Baltimore Hilton to have excellent service, rooms, and amenities. The lobby area was beautiful, comfortable, and spacious. Our room was a bit on the smaller side but immaculately clean with a great view of the city and Camden Yards. Location was great and convenient to get to inner harbor on the skybridge. I would recommend this hotel over other hotels at the Baltimore Inner Habor for location, value, and cleanliness. There was a lifeguard at the pool at all hours. The workout room was fantastic. Hot tub was nice and hot; so was the sauna. It seems Hilton understands the concept of getaway!