We have been looking for sometime, a "steady" place to stay in Baltimore. Our oldest daughter has lived in Baltimore since she graduated from college over three years ago. And despite our best efforts, we have finally accepted the fact that she is not moving back to New Jersey...so...
We booked our stay this past weekend through Priceline's "Express" option. I must admit I was a little concerned initially because when I called to request a king bed, I was informed by the individual who answered the phone that since we booked through a "third party" that we could not make any requests and if we did that there would be an additional charge. Upon arrival at the hotel we were early, and knew that we would not be able to check in to the room but thought we could get the paperwork out of the way. Once the individual saw how we had booked the room, we were told that we would have to wait and complete the paperwork later, when we asked about parking, it really felt that we were given the parking key reluctantly. We asked if we could leave our luggage and were told just to "leave it on the side of the counter".
As I said previously, I was worried. But when we returned to the hotel after meeting up with our daughter, we were pleasantly surprised. Raymond was on duty. A more pleasant, happy employee I do not think I have ever met in a hotel setting! We asked if our room was ready (it was then close to 4) he checked and said that it still wasn't but he would upgrade us (at no charge) to a lovely room with a court yard view. He continued to be helpful the rest of the evening offering suggestions, calling for the shuttle and making us feel at home.
Our room was lovely. Cozy, comfortable. The bed was terrific. Breakfast was very nice, somewhat European in style.
The next morning the gentleman who was on the desk (I'm afraid I do not remember his name) was also terrific. Very friendly and helpful.
We were so happy with our stay at the Inn, we hope to return often. We would like to consider the Inn our Home away from Home.
Although a room with a wharf view are very nice, don't be put off if you have a courtyard view...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beachholidays67, we want to thank you for choosing to stay with us during your time in Baltimore and we'd also like to thank you for leaving a wonderful review. We are delighted to hear that you had an exceptional experience while staying at our hotel.
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We're glad that our staff was able to take care of you and that you were happy to have received an upgraded room. We truly do go out of our way to ensure our patrons have both a memorable and exceptional experience. We couldn't agree with you more in regards to our courtyard view rooms. They are just as beautiful as the harbor view. Next time you visit, request a harbor view room and then let us know which you preferred more!
We want to thank you for sharing your experience with us and the TripAdvisor community. It really means a lot when guests take the time out of their day to write a great review. We hope you realize how much we truly appreciate it and know that this kind gesture doesn't go unnoticed.
If we can ever do anything to accommodate you in a future visit to our location, please don't hesitate to contact us. We're here for you!
Thank you, and we hope to see you back soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.