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“Pleasant stay, great staff, new, clean...good room service.” 5 of 5 stars
Review of Hilton Garden Inn Baltimore / White Marsh

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Hilton Garden Inn Baltimore / White Marsh
3.0 of 5 Hotel   |   5015 Campbell Blvd, Baltimore, MD 21236   |  
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Ranked #17 of 63 Hotels in Baltimore
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Pleasant stay, great staff, new, clean...good room service.”
5 of 5 stars Reviewed March 27, 2013

Pleasant stay, great staff, new, clean...good room service.Clean room, food from room service was delicious. A bit dismayed that breakfast was not included with the room but it was offered at a reasonable price.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, April 1, 2013
Thank you so much for the wonderful comments. Looking forward to serving you again when you are in the area.

Thanks,
Jim
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245 reviews from our community

Traveler rating
    136
    81
    14
    5
    9
See reviews for
76
51
12
85
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
LA
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 25, 2013

Wow! Great staff, everyone was helpful with smiles all the time. Breakfast was great, the best I have had in a long time. It was clear by all the locals coming to the hotel to eat. Room was clean and in good shape. It was a very typical HGI, but the staff treated me like a it was a full service Hilton. Location is great around the mall and right off I95. I will be back at this hotel for sure.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, March 26, 2013
Worldguy2312,

Thank you so much for the wonderful feedback. I can't wait to share this with the staff!!

Regards,

Jim
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Glen Allen, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 22, 2013

The hotel is an average H.G.I. Nothing that stood out different. Bathrooms are small and difficult to maneuver around. The biggest issue was the heater/ A.C. Unit does not have an auto feature. It blows air constantly and is very difficult to make rooms comfortable. Put in digital thermostats.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, March 25, 2013
Thank you for staying with us. I appreciate your candor; we look for reviews to provide insight into our hotel and our guest room is an area we are actively examining. I welcome any additional comments or suggestions you would like to share and I apologize for the inconveniences you experienced. Thanks for your comments.
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Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 3, 2013 via mobile

We were in Baltimore for one night and this placed worked out for us. PROS: We didn't really want to stay in the city- this hotel was very close to shopping and had a ton of restaurants. It was a 25-30 minute drive to the Inner Harbor. Nice hotel, updated, and clean- it covered all of the necessities! CONS: We wanted an indoor pool- this one fit the bill and even had a lifeguard. However, the pool was small and only accommodated 12 people- which means on a busy Saturday night we had to get out to make room for new pool patrons. I don't mind sharing but since a pool for the kids was our main reason for staying, it was frustrating. Secondly, we reserved a non-smoking Junior Suite but arrived at 3:00 for check-in to find only a smoking one available- they downgraded us to a king room with a pull out -which was adequate -but I was diappointed. Breakfast very nice but was $10.95 each.
All things considered we would stay again!!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, March 6, 2013
Dear Local16803,

Thank you for taking the time to review the Hilton Garden Inn - Baltimore/White Marsh. We are terribly sorry that you were inconvenienced with a smoking room. We pride ourselves on our reservation accuracy and apologize for falling below expectation during your recent stay. Also, thank you for the comments about our hotel condition and proximity to the local attractions and Baltimore's Inner Harbor. There is a lot of things to do in our area and it is nice to hear that you were able to enjoy it.

We are pleased that you would stay with us again!

Thank you again,

Jim Miller
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Seattle, Washington
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 22, 2013

Lots of space in the room, very clean, comfortable bed, friendly staff. At dinner and breakfast, both were very good. Shuttle to take you to the shopping area if you need to. Stay on the mall side, it's nice and quiet!

Room Tip: rooms on the mall side are quiet.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, February 25, 2013
Dear Tammy L,

Thank you for taking the time to review our hotel on this forum. I am delighted that you were pleased with the Hilton Garden Inn and glad you had the chance to visit. Please visit us again soon.

Regards,

Jim Miller
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Alexandria, Virginia
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 12, 2013

This inn has a great staff, a wonderful selection of food in its restaurant, pleasing decor and hot coffee in the lobby (plus cookies and apples). The rooms are quiet and comfortable. I have stayed here about 6 times and never been disappointed. I am used to motels that shuffle you in and out. This inn makes you feel at home and I personally hate to leave!

Room Tip: I always get a room about 3 or 4 rooms away from the elevator and ice dispenser
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, February 14, 2013
James V,

Thank you very much for the nice comment! We appreciate your loyalty to our hotel. Look forward to seeing you in the future.

Regards,

Jim Miller
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West Palm Beach, Florida
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 2, 2013

Stayed here for 3 nights and it was great! No problems with check-in or out. Staff was very courteous and always friendly. Rooms were clean and serviced each day. My only complaint was I stayed in a non-smoking room and I smelled smoke coming through the air vents next dor. I reported this to front desk upon check out and the young lady took care of it right away.I did not get to use the pool or exercise room but wi-fi was avasilable and free.

Room Tip: Get in early to avoid the full parking lot in the evening.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review, February 4, 2013
SmoothAmaretto,

Thank you for the very nice review! I appreciate your kind words. I will look further into the situation regarding the smoke coming in through the vent. I appreciate you bringing it to my attention. We hope to see you in Baltimore again.

Regards,

Jim Miller
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Baltimore / White Marsh

Address: 5015 Campbell Blvd, Baltimore, MD 21236
Phone Number:
Location: United States > Maryland > Baltimore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Baltimore
#14 Family Hotel in Baltimore
#16 Business Hotel in Baltimore
#19 Romantic Hotel in Baltimore
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Baltimore / White Marsh 3*
Number of rooms: 166
Official Description (provided by the hotel):
When tomorrow’s a big day, stay at the Hilton Garden Inn Baltimore White Marsh tonight. Award-winning service, exceptional value, uncompromised amenities all come together at a location close to Baltimore, Towson, and Aberdeen. Meeting facilities are also available. You’ll be sure to find everything – right where you need it at the Hilton Garden Inn Baltimore White Marsh! ... more   less 
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Also Known As:
Hilton Garden Inn Baltimore White Marsh Hotel Baltimore
Baltimore Hilton Garden Inn
Hilton Baltimore

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