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Hilton Garden Inn Baltimore / White Marsh: Traveler Reviews

3.0 of 5
5015 Campbell Blvd, Baltimore, MD 21236
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Hilton Garden Inn Baltimore / White Marsh
Ranked #15 of 69 hotels in Baltimore
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79 reviews from our community

    Trip type
Traveler rating
    45
    27
    5
    1
    1
Date Rating
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Good!”
4 of 5 stars Reviewed March 3, 2013 via mobile

We were in Baltimore for one night and this placed worked out for us. PROS: We didn't really want to stay in the city- this hotel was very close to shopping and had a ton of restaurants. It was a 25-30 minute drive to the Inner Harbor. Nice hotel, updated, and clean- it covered all of the necessities! CONS: We wanted an indoor pool- this one fit the bill and even had a lifeguard. However, the pool was small and only accommodated 12 people- which means on a busy Saturday night we had to get out to make room for new pool patrons. I don't mind sharing but since a pool for the kids was our main reason for staying, it was frustrating. Secondly, we reserved a non-smoking Junior Suite but arrived at 3:00 for check-in to find only a smoking one available- they downgraded us to a king room with a pull out -which was adequate -but I was diappointed. Breakfast very nice but was $10.95 each.
All things considered we would stay again!!

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Local16803 about Hilton Garden Inn Baltimore / White Marsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review
March 6, 2013
Dear Local16803,

Thank you for taking the time to review the Hilton Garden Inn - Baltimore/White Marsh. We are terribly sorry that you were inconvenienced with a smoking room. We pride ourselves on our reservation accuracy and apologize for falling below expectation during your recent stay. Also, thank you for the comments about our hotel condition and proximity to the local attractions and Baltimore's Inner Harbor. There is a lot of things to do in our area and it is nice to hear that you were able to enjoy it.

We are pleased that you would stay with us again!

Thank you again,

Jim Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
“I will stay here again”
5 of 5 stars Reviewed February 22, 2013

Lots of space in the room, very clean, comfortable bed, friendly staff. At dinner and breakfast, both were very good. Shuttle to take you to the shopping area if you need to. Stay on the mall side, it's nice and quiet!

Room Tip: rooms on the mall side are quiet.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Tammy L about Hilton Garden Inn Baltimore / White Marsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review
February 25, 2013
Dear Tammy L,

Thank you for taking the time to review our hotel on this forum. I am delighted that you were pleased with the Hilton Garden Inn and glad you had the chance to visit. Please visit us again soon.

Regards,

Jim Miller
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Alexandria, Virginia
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“This is a high quality inn.”
5 of 5 stars Reviewed February 12, 2013

This inn has a great staff, a wonderful selection of food in its restaurant, pleasing decor and hot coffee in the lobby (plus cookies and apples). The rooms are quiet and comfortable. I have stayed here about 6 times and never been disappointed. I am used to motels that shuffle you in and out. This inn makes you feel at home and I personally hate to leave!

Room Tip: I always get a room about 3 or 4 rooms away from the elevator and ice dispenser
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask James V about Hilton Garden Inn Baltimore / White Marsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review
February 14, 2013
James V,

Thank you very much for the nice comment! We appreciate your loyalty to our hotel. Look forward to seeing you in the future.

Regards,

Jim Miller
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Baltimore, Maryland
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“"Great Place To Stay"”
4 of 5 stars Reviewed February 2, 2013

Stayed here for 3 nights and it was great! No problems with check-in or out. Staff was very courteous and always friendly. Rooms were clean and serviced each day. My only complaint was I stayed in a non-smoking room and I smelled smoke coming through the air vents next dor. I reported this to front desk upon check out and the young lady took care of it right away.I did not get to use the pool or exercise room but wi-fi was avasilable and free.

Room Tip: Get in early to avoid the full parking lot in the evening.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask smoothamaretto about Hilton Garden Inn Baltimore / White Marsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review
February 4, 2013
SmoothAmaretto,

Thank you for the very nice review! I appreciate your kind words. I will look further into the situation regarding the smoke coming in through the vent. I appreciate you bringing it to my attention. We hope to see you in Baltimore again.

Regards,

Jim Miller
General Manager
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Milford, Delaware
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
“Good & bad”
3 of 5 stars Reviewed January 21, 2013 via mobile

Chose this hotel because it has a pool - BUT the deafening noise in the pool area made it intolerable. The location is VERY convenient. The rooms are clean comfortable as are the adjustable (firmness) beds. The $10.95 breakfast is worth it - made to order and very good. Had no Internet for most of the weekend so we were given a $50.00 discount. All in all not worth the extra money per night to stay here. Next time I'll save a lot and stay somewhere close by. One smart move - they have a behavior/conduct policy to prevent rowdy guests to make things miserable for others.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by chriswilis for Baltimore
Ask chriswilis about Hilton Garden Inn Baltimore / White Marsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Hilton Garden Inn Baltimore / White Marsh, responded to this review
January 24, 2013
Dear ChrisWilis,

Thank you for taking the time to review our hotel on TripAdvisor. Please accept my apologies for the noise level in the pool area and the interruptions in internet service during your stay. I was on duty this weekend and worked with AT&T to restore service, so I can certainly understand your disappointment with this inconvenience.

I really do appreciate your nice comments regarding our fantastic breakfast and comfy beds. I know that you said that you will look for other options in the future, but can I suggest that you give us another try? Our staff is eager to earn your loyalty.

Regards,

Jim Miller - General Manager
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Additional Information about Hilton Garden Inn Baltimore / White Marsh

Also Known As:
Hilton Garden Inn Baltimore White Marsh Hotel Baltimore
Hilton Garden Inn Baltimore White Marsh Hotel
Baltimore Hilton Garden Inn
Hilton Garden Inn Baltimore
Hilton Baltimore
Baltimore Hilton
Address: 5015 Campbell Blvd, Baltimore, MD 21236
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotels in Baltimore
#11 Business Hotels in Baltimore
#14 Family Hotels in Baltimore
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
When tomorrow’s a big day, stay at the Hilton Garden Inn Baltimore White Marsh tonight. Award-winning service, exceptional value, uncompromised amenities all come together at a location close to Baltimore, Towson, and Aberdeen. Meeting facilities are also available. You’ll be sure to find everything – right where you need it at the Hilton Garden Inn Baltimore White Marsh! ... more   less 
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