A modest hotel in a modest location, we hosted an 80th birthday party in their main ballroom for 100 people and could not have been happier with their support for our family event. My wife and I stayed at the hotel for two nights and were completely impressed with our room; our only advice for improvement would be to add high-def cable service for the HD TVs in their rooms...I mean, what's the point in installing HD TVs if you're not going to use HD cable to feed them? The room was clean, climate controls worked like a charm, free Internet was fast and reliable, and we had fresh linens both nights. Our room rate of $130 a night included the breakfast buffet for two people, and that's where this Hilton really shines...wow, what a crazy great breakfast they do here! Their main chef, Cindy, talks and cooks like a true Baltimoron (my wife and I are also Baltimorons)...lots of personality and a true flair in the kitchen. Her omelets are outstanding, and you won't find better cook-to-order waffles anywhere else. The Hilton really puts on a good breakfast here...we'd go back just to eat breakfast here, even if we were not hotel guests. The event staff did an incredible job of setting up the ballroom for our party and they were accommodating to our every request...rearranging tables and chairs, adding tables and chairs, keeping the buffet line available for late-arriving guests, and always with a smile and a can-do attitude. The real gems at this Hilton are the staff and management. I would recommend it to anyone needing lodging in the greater Baltimore area that offers reasonable room rates, amazing service, and convenient walking-distance access to all the shops and restaurants at The Avenue and White Marsh Mall.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 24, 2013
Report response as inappropriate
Thank you for all the great comments about the HGI - Baltimore/White Marsh. I am happy that our staff were able help you with your first class event. Cindy, our cook that you noted, is fantastic, isn't she? On top of adding being a "Baltimoron", she is also a HGI Spirit of the Garden award winner!
I certainly understand your comments regarding HD channels. It is unusual...and soon to be corrected as we have selected a provider and will be upgrading in the near future. Hope to see you at breakfast in the future and thank you for the referrals.
Thank you again,
Jim Miller - General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.