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“Incredible manager, incredible staff” 5 of 5 stars
Review of Comfort Suites Columbia River

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Comfort Suites Columbia River
2.5 of 5 Hotel   |   3420 Leif Erickson Drive, Astoria, OR 97103   |  
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Ranked #8 of 14 Hotels in Astoria
Puget Sound
1 review
“Incredible manager, incredible staff”
5 of 5 stars Reviewed 5 days ago NEW

We loved this place! I stayed a week with my grandkids during a family gathering to prepare for and celebrate a wedding. This is my granddaughter's review: Pool was nice and clean and FUN, bed was comfy, great breakfast (even choices for gluten-free!! with fresh fruit) and delicious teas, GREAT customer service AND tips on how to have my own "Frozen" birthday party (thanks Kitsy!). This is my additional review: underscore way over the top great customer service. Everyone who works at Comfort Suites Columbia River went out of their way to make our stay comfortable and successful, helping to facilitate all kinds of "last minute" needs and wishes. By the end of the week we felt like we were leaving family, and can't wait to visit them again! Also we stayed in second floor view rooms of Columbia and they were amazingly quiet, and at night we opened our windows to bring in the song of the sea lions, we think they are magical. Thanks Kitsy and staff for making our stay so wonderful!

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitsy M, General Manager at Comfort Suites Columbia River, responded to this review, yesterday
Thank you so much for your kind words and glowing review! We certainly enjoyed your whole family and the wedding festivities. I am so glad that our hotel was chosen to accomodate you and your families...I believe we have bonded into a wonderful relationship with you and yours.

Happy holidays, and Have a wonderful New Year!

Kitsy and Team
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70 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Warrenton, Oregon
1 review
5 of 5 stars Reviewed 1 week ago

We recently got married and had our friends and family from out of town stay here. Kitsy was the most amazing manager we could have found to help us. She and her staff went above and beyond anything we could have ever expected! They were all so friendly and helpful. The hotel was really nice and clean. The meeting room was available for us to you as we needed. The breakfast room was perfect for everyone to sit together and pick what meal worked best for them. The kids absolutely loved the swimming pool and hot tub. I will always recommend any out of town guests to stay here. Thank you for everything and helping to make our wedding weekend even more of a success!

Room Tip: The rooms on the north side have a view of the Columbia River.
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitsy M, General Manager at Comfort Suites Columbia River, responded to this review, yesterday
So many wonderful compliments from your family and friends! We relish your attentions on us, and look forward to many little reunions with you and your families...

Happy Holidays to you and yours!

Kitsy and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Our extended family all recently attended a wedding in Astoria and everyone stayed at the Comfort Inn. The staff went out of their way to be helpful and accommodating and we couldn't have asked for anything more. The hotel is very clean and the rooms are nice and spacious. We had a river view and on the weekend the trolley picks up and drops off right next to the hotel. There's a Safeway with a Statbucks next door which is very handy and the hotel also serves a decent breakfast daily which is free. The kids also loved the 24 hour pool. We'd totally stay here again and highly recommend the Comfort Inn.

Room Tip: Ask for a river view
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitsy M, General Manager at Comfort Suites Columbia River, responded to this review, yesterday
Thank you so much for taking the time to post your feelings of our staff and our location! We absolutely love when we receive fantastic praise, and we thoroughly enjoyed your families blending and celebrating! we look forward to many mini-reunions along the way!

Happy Holidays to you and yours!

Kitsy and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Top Contributor
124 reviews 124 reviews
20 hotel reviews
Reviews in 41 cities Reviews in 41 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed three nights and would stay there again.

Pros - comfortable bed, clean modern room, very quiet (could barely hear the sea lions), super view of the river and huge ships going by. The usual micro/fridge/wifi included free in the room. I appreciated the lamps - extra bright light not dim like a lot of rooms, plus the base had outlets you could plug into for recharging electronics. Breakfast average - more choices than some, including sugar free cheerios, plus hot items (eggs, sausage gravy & waffles). Yum chocolate chip cookies in the afternoon. Very friendly staff. The location is great, you are on the river, and the river walkway, and only 5 min drive from town and many activities.

Cons - Guest computer didn't work when I tried it, the sink/cabinet looks nice, but is a bit too tall for short people and kids, annoying for me. Very large burn mark with hole in the chest of drawers.

TIP: the 3rd floor is quiet and has a great view. No sea lion worries, only barely heard them.
I got a senior internet rate ahead of time which usually is cheaper, but the first night there I overheard someone else checking in get a rate for the same type room for $10 a nite cheaper! We asked and got a rate adjustment downwards..... it literally pays to ask.

Room Tip: TIP: the 3rd floor is quiet and has a great view. No sea lion worries, only barely heard them. I...
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  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kourtney S, Front Office Manager at Comfort Suites Columbia River, responded to this review, 3 weeks ago
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. As for the guest computer not working, I would like to apologize. I would also like to offer out Welcome Back $84 rate (includes river views too if available). This offer runs until January 31st, 2015.
Please feel free to call hotel and book with that or directly through myself, Kourtney.
Email address is kourtneyscott.fomcscr@outlook.com

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Kourtney Scott
Front Office Manager
Comfort Suites Columbia River
503-325-2000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westport, Washington
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We normally like to stay at a Comfort Suites Inn when ever we do an overnight trip. The location of this one was just outside the main business center, but right on the Columbia river. The view was fantastic, as there were 8 freighter right in front of us, and is was a beautiful sight, seeing them all lit up at night. Hearing the sea lions was great.
The parking was perfect and safe. But, what both, my husband and myself did not like, was having the bathroom sink in the bed room.
It's not only inconvenient, but it's also awkward.
Breakfast was fine, nothing out of the ordinary, standard fare, but it was included in the price. The young ladie at the front desk was very friendly and polite.

Room Tip: Ask for a room away from the elevator. Our room was right across from the elevator. Thank goodness...
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  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kourtney S, Front Office Manager at Comfort Suites Columbia River, responded to this review, 3 weeks ago
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Kourtney Scott
Front Office Manager
Comfort Suites Columbia River
503-325-2000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I find it kind of interesting that so many people could find their way to TripAdvisor to complain about the noise from the Sea Lions after their stay but couldn't be bothered to research their trip ahead of time. It's not like the presence of the barking Sea Lions is hidden or anything. Personally we loved it and slept with our window open to listen to them and the other sounds associated with most waterfront hotels. It's hard not to relax with a setting like they have out the back of this hotel.

Overall the room was very comfortable. There are some items that would be nice for the property to address. First was the automatic door closers. Most hotels have a hydraulic door closer that slows the door at the end so it doesn't slam. All these doors were equipped with was a spring hinge that closes the door but does nothing to keep it from slamming. Saturday night we were jarred awake by doors slamming up and down the hallway. Secondly, and this is an issue in a lot of places, the curtains hung in front of the AC/Heater so if you wanted the curtains closed all the heat was forced straight up the wall instead of out into the room. Otherwise to room seemed freshly renovated and the bed was seriously comfortable.

The breakfast was pretty much the standard chain hotel fare. There were not enough serving utensils out so people were using their hands to grab the breads and pastries and those little egg hockey pucks are just nasty. The little refrigerator that holds the butter and cream cheese and other cold items was just a fridge out of one of the rooms without a glass door so a lot of people had no idea where to get butter for their waffles or cream cheese for their bagels. Like most places there was a breakfast attendant and like most place they were not very proactive. She had to be notified every time something ran out. It's much more enjoyable if they keep things fresh and stocked instead of having to wait for another pot of coffee to brew or some more eggs pucks to be warmed.

Still these issues were minor compared to most places and we really enjoyed our stay. Would definitely stay here again.

Room Tip: If you are a light sleeper who can magically hear the Sea Lions through a closed window don't st...
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  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kourtney S, Front Office Manager at Comfort Suites Columbia River, responded to this review, 3 weeks ago
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Kourtney Scott
Front Office Manager
Comfort Suites Columbia River
503-325-2000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 9, 2014

Spent one night. Room was clean. Helpful staff. Sea lions barked outside our window - I liked it, my hubby who sleeps more lightly than I do thought they were too loud. Nice walking path to restaurant area just behind the hotel along the water. Walked on the street front after dark instead of the path on advice of the staff. Standard hotel breakfast included.

Stayed November 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kourtney S, Front Office Manager at Comfort Suites Columbia River, responded to this review, 5 weeks ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Kourtney Scott
Front Office Manager
Comfort Suites Columbia River
503-325-2000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Columbia River

Address: 3420 Leif Erickson Drive, Astoria, OR 97103
Phone Number:
Location: United States > Oregon > Oregon Coast > Astoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Astoria
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Columbia River 2.5*
Number of rooms: 75
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Also Known As:
Comfort Suites Columbia River Hotel Astoria
Comfort Suites Astoria
Astoria Comfort Suites

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