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“Not like other Comfort Suites.” 3 of 5 stars
Review of Comfort Suites Columbia River

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Comfort Suites Columbia River
2.5 of 5 Hotel   |   3420 Leif Erickson Drive, Astoria, OR 97103   |  
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Ranked #8 of 14 Hotels in Astoria
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Not like other Comfort Suites.”
3 of 5 stars Reviewed January 3, 2014 via mobile

This hotel was obviously purchased by Comfort Suites and they just threw on some paint and wallpaper to try to make it look nicer. Didn't work. Run down and the room was smelly. Price was decent and it was on the river so was good location.

  • Stayed December 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
    22
    34
    9
    4
    1
See reviews for
15
37
3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Corvallis
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 2, 2013

We stayed in the 2 room King suite on the 3rd floor room 310 over Thanksgiving. The room layout was great, full kitchen, etc. however there were definitely some issues. I've stayed here before and had decent experiences.

1. The heater in the kitchen that heats the entire kitchen/living room was falling off the wall and the knob to turn it on was broken off. My daughter was staying in that section and she gets cold so we kind of needed a heater. I went down to see what the desk could do and they switched rooms for us, but that room was just a straight 2 queen room with no privacy for our daughter who is 20. I went back to our room and my husband had managed to fix it enough for it to work, so we just stayed in that room. The next morning the maintenance man was there when I checked out and when I mentioned the heater he asked if there was an out of order sign on it. I said no. He said well there should have been. Hmm so why would I have been assigned a room with an out of order heater in the first place?

2. There were other issues. Nothing too bad but it seems that some maintenance needs to be done on this place - the molding around the bathroom door was partially missing and a crooked bathroon fan (loose on the wall), etc.

3. I discovered food particles in the silverware drawer of the kitchen so I used the plastic stuff we had brought. Stuff like this makes the room seem like it's not being cleaned properly.

4. The breakfast was just so so. The egg patties tasted yucky but everything else was average for a free breakfast. Contrary to whoever posted about not having high expectations for a free breakfast, you want it to at least be edible right?

5. I will say that even though it was really busy when I came downstairs to mention the heater, the desk clerk was very nice and obviously doing her best. The morning staff was nice too.

6. The hide-a-bed in the living room couldn't even be counted as a bed - it was totally AWFUL. The mattress was so poor that you could feel the springs in every part of that bed. My daughter did not sleep well because of this. It definitely needs to be replaced. I understand that hide-a-beds are not perfect but come on...

I canceled my reservations for Christmas this year but I'm hoping that some maintenance gets done on this place since it's under new ownership because this hotel is otherwise a decent place to stay and very convenient to my in-laws' place which is why we come to Astoria. Don't write them off yet, but just be aware that things may not be better than just okay.

Room Tip: Don't get the room with the hide-a-bed to use for a person - the one in 310 is terrible! Hopefu...
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ogden, Utah
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 2, 2013

The room was nice and comfortable and clean
There was a breakfast area but is was way too small for the size on the hotel
I had some questions about places in town and the girl at the front desk didn’t have any knowledge of the area so was not helpful

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaneohe, Hawaii
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 21, 2013

Property is in excellent shape and my room was very well kept. Girls at the front desk were less friendly than most hotels but I couldn't tell if they were frustrated with each other (some training was obviously going on) or just like that. They made some subtle comments that probably weren't malicious but still made me feel like I was a second rate guest because I booked with a third party instead of direct. Probably room for customer service training, but my stay was positive. Partial river view from room. You can hear the seals with your windows closed, but I could at my apartment when I lived in Astoria and I lived over the hill. Just a way of life here! They're not loud enough to disrupt sleep though!

Astoria doesn't have a lot of great low priced options. Many of the motels are dumps, and several other places are ridiculously priced. This is a very good happy medium.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kourtney S, Front Office Manager at Comfort Suites Columbia River, responded to this review, November 24, 2013
I apologize that the front desk was have an off day that day. I want all my guests to feel welcome and comfortable. We do value our guests and I offer you a 20% discount the next time you stay with us.
We are under new ownership and there is training going on at this time. On behalf of the staff here, again my sincerest apologies. Thank you for your review and for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jekyll Island, Georgia
Top Contributor
66 reviews 66 reviews
22 hotel reviews
Reviews in 46 cities Reviews in 46 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 14, 2013

Astoria is a great place to visit. The hotel was the best value in town. It not quite walking distance to town but it's right on the river. We watched ships go buy. Using the free wi-fi we looked up the ships and got a map. The hotel was clean, breakfast great. No problems at all. Just try to get a river side room if at all possible.

Room Tip: Try for a room on the river side. The higher the better.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kourtney S, Front Office Manager at Comfort Suites Columbia River, responded to this review, November 24, 2013
Thank you so very much for your review. We welcome you back anytime.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Columbia River

Address: 3420 Leif Erickson Drive, Astoria, OR 97103
Phone Number:
Location: United States > Oregon > Oregon Coast > Astoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Astoria
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Columbia River 2.5*
Number of rooms: 75
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Also Known As:
Comfort Suites Columbia River Hotel Astoria
Comfort Suites Astoria
Astoria Comfort Suites

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