MAKE SURE THE LOCKS WORK ON YOUR ROOM DOOR before proceeding any further We stayed in this hotel on August 4, 2012. We had checked around quite a bit before making the reservation at least a month in advance. We were concerned after reading some of the reviews but after looking at the few choices in Astoria, we reserved this one. We noticed many reviews mentioned the sea lions. I would have been thrilled had that been the only problem. We arrived around 10 pm and were exhausted as we had been travelling around all day. We only wanted sleep. We checked in and when we put the magnetic room card in the lock, the door opened but the light did not turn green. We didn't think too much about that, thought maybe the light was out. We began to unwind, and get our things situated, and my husband left the room for some ice. When he returned he found he did not need the card key as the door was not locked. After checking further, he found that of the three locks on the door, the only one that worked was the swing arm at the top of the door. This provides no security for the room, so he called the front desk and was informed the maintenance man would be right up. He arrived quickly and stated immediately, "I had this same situation last week, I can't fix this." So we called back to the desk and my husband advised that we needed to change rooms, as this was not secure. She advised they were booked full and could not change our room. Then a few minutes later called back and said the two men that checked in after us, would take our room as this situation did not bother them. She also advised that the closest hotel with any room available with 2 hours away in Portland, OR. I had already unpacked items and we asked since it was there problem that the hotel staff needed to help move our things as we had a large amount of baggage as we were traveling for 2 weeks. We and 3 of the staff came to our room and moved our items. I had already removed my jewelry as I was preparing for bed. We began to get ready for bed in the new room, and there was a knock on the door. One of the hotel staff had found my wedding band in the hallway, I am assuming and returned. It was then that I realized my diamond bracelet was missing. We called and advised it had not been found. We called the occupants of the room with the broken locks. The bracelet was never found. There was quite a difference in the value of the band that was returned vs. the bracelet that was never found. Bottom line,,,,,,since I do not have my bracelet, either a Comfort Suites employee or customer has my bracelet. Thank goodness, I had this item scheduled on my insurance so full replacement will be there. I do have to say the rooms are nice and the lions are not a problem. We were given the option to stay in the room with no locks for free or get a 50% discount off room rate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.