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“Much more than I expected” 5 of 5 stars
Review of Candlewood Suites Jacksonville

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Candlewood Suites Jacksonville
2.0 of 5 Hotel   |   4990 Belfort Rd, Jacksonville, FL 32256   |  
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Ranked #18 of 132 Hotels in Jacksonville
Florida
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Much more than I expected”
5 of 5 stars Reviewed June 16, 2014

Having booked different 'economy' hotels in the past I'm always wary when trying a new one. We have stayed in good ones and utterly dreadful ones but I'm pleased to say this place was really very good. Myself and a friend were visiting Jacksonville for the Florida Country Superfest and stayed at the Candlewood for two nights. We were hoping for 2 Queen beds in our room but in the end all they had was one Queen, but we didn't mind sharing, so wasn't a major problem. I was expecting just a simple room with bed, perhaps a desk, TV, hopefully a coffee maker and obviously a bathroom.

The room had a Queen bed with tasteful, clean, crisp bedding, a large desk and table with chair, wall mounted flatscreen approx. 36" TV, plenty of drawers and a hanging closet with loads of hangers and an ironing board and iron. A recliner chair, 2 ring electric hob, microwave, full size dishwasher, sink, plenty of cupboard space and a full fridge and freezer. The air conditioning in the room was great and not noisy. The bathroom was a good size and the shower had a disabled seat (perfect for shaving legs!) and plenty of hot water and a good strong shower. Lots of clean, fluffy towels, hairdryer, soaps and shampoo/conditioner. In the cupboards in the kitchen there was salt and pepper, tea, sugar, coffee for percolator, popcorn and utensils enough for two people. There were pots and pans, toaster, utensils and basics for simple cooking. Outside in locked cupboards there were crock pots, toaster ovens, blenders, George Foreman type grills and lots of board games. The hotel also has a fitness center, which was quite big and totally unexpected. There are facilities for late night check ins and the staff are happy to call taxis and help however they can.

Check in was simple, there were those wheelie bell hop type trolleys to help get baggage into the hotel and as our room was on the ground floor there is also a rear 'key' entrance that was perfect for entering as it was nearer our room and as my friend is a smoker, perfect for her to pop outside for a quick cigarette without having to keep going through reception.

There is no safe in the room but the reception provides safe deposit box use for valuables. There are lifts for the upper floors and the whole hotel smelled clean and looked clean. The staff were polite, courteous and very helpful.

The hotel is also in a nice area, surrounded by modern offices and the area looks fairly new and is nicely landscaped with lots of trees and flowers. It's so nice to not feel like you are in a dodgy area. The down side is that there is nothing within walking distance. No restaurants or even a 7-11! However, a short drive away there is a fabulous open air mall with plenty of shops and restaurants.

Admittedly more expensive than perhaps a Hampton Inn, but when traveling with children for a week, what we would spend on the hotel room we would save in not having to eat out every night. Such a bonus!

Room Tip: The flooring outside the elevators is tiles and people arriving, wheeling their bell hop trolleys ma...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, June 18, 2014
You have completely and pleasantly surprised us with your complete overview of our property and stay with us; incredible! We sincerely thank you for putting the time and detail to your post. Please know that we appreciate all of your comments and the 5 star rating on your experience! We also hope that you find yourself looking for other Candlewood Suites hotels to stay at when you travel in the future.
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87 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
McDonough, GA
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 5, 2014

Daughter was in Jacksonville for a regional track meet so we traveled to spend a little time with her. She was at a Marriott .3 miles away at a rate of $210 per night. Our room was $70 per night. The room was clean, with comfortable bed and gave us everything we needed. Front desk staff was very friendly and helpful. only downside is there were no restaurants withing walking distance. Found that strange for a place with 5-6 hotels within one block.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, June 18, 2014
We are happy to know that you found the value in selecting Candlewood Suites Jacksonville for your recent trip to Jacksonville. Thanks so much for the ranking you provided on your experience with us. Just to note: there is a Dave and Buster's restaurant within walking distance from our property and we are sorry that one of our staff was not able to inform you of this; we hope it was not an inconvenience for you to locate eating establishments during your stay in Jacksonville.
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Jacksonville, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 29, 2014

I was in such $60-$70 a night this place surely packs its fair share of a punch. Only negative is checking in after 11 is a bit of a nuisance and no breakfast. But truly these dont really count against the hotel in my book. Clean, friendly, not to far from nice things. Perfect bang for your buck.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, June 3, 2014
Our sincere apology for the issues with your late check in experience; we have a staff member here 24 hours a day and hope that they were able to assist you. Thank you for the 5 star rating and for providing comments for other readers to view. There is value in choosing Candlewood Suites for one's lodging needs and we're happy you found us!
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1 review
4 of 5 stars Reviewed May 22, 2014 via mobile

My family and I stayed at the jacksonville, FL Candlewood Suites at the beginning of May of this year and we really liked it. We were there for 7 days. The room we had was very clean and we had a suite with fridge, dishwasher, mini stove, two TV's and a bunch of other nice things. We had to bring a lot of stuff coming from Va and the staff didn't mind. Free laundry self serve, open 24 hours, but the website doesn't state facts about the Candlewood Cupboard. Drinks are not 50 cents, can ones at least are a dollar. Others are more. Also has a mini gym which I didn't even get to use because I wasn't allowed to exercise at the time I was staying there. That was a big bummer. Candlewood suites is the only hotel in jacksonville that will allow more than a few people to stay in a suite room.
We had 9 in our party, and the staff didn't seem to mind that many people staying in nod room. Housekeeping, however they acted like we weren't allowed to ask for fresh towels and tp and acted rude when we asked for some. Other than that, our stay at candlewood was very pleasant. Buy ur own laundry detergent though because they charge for laundry soap. Target has a nice selection.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, May 24, 2014
Thank you for your tripadvisor post! We will take a look again to be sure that the .50 sodas is not being advertised on our web site any longer; we're sorry if this caused any confusion for you. As you stated, housekeeping is weekly but fresh towels and linen can be obtained at the front desk if our guests prefer changing more often. We are most please that you enjoyed your time with us. Thank you again for the comments and feedback.
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Miami, Florida
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 14, 2014

We spent a total of 3 weeks here on business in March and April and really enjoyed our stay. We got the "suite" which offered a bedroom with living rm that has a sofa bed, full kitchen and nice size bathroom.
The room was comfy and very clean an awesome value for the price. Housekeeping is once a week which was actually nice giving you enough privacy to relax with out that early knock at the door, and fresh linens and towels are always available at the front desk if needed. They offer free washer/dryer service (that was amazing to me) and also offer many food items for purchase in case you may have forgotten something at the grocery store or just want to grab a snack.
There is a small gym and a few gazebos at the back of the property good for relaxing. The grounds are well kept and well lit at night with many access points.
It was always quiet and peaceful and the staff was always very friendly and knowledgeable willing to help out in any way.
I enjoyed this hotel very much and hope to stay again.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, May 24, 2014
Thank you for the rating and for taking the time to post on your experience with us. We have a wonderful staff that has a goal of delivering exceptional guest service and a very clean suite for our guests. It is most pleasant when we hear that we "got it right!" Thank you so much!
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Düsseldorf, Deutschland
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2014

This is a nice play to stay. Very friendly staff and clean rooms. I can highly recommend that place. In the area around you can find supermarkets, restaurants and so on... A few minutes to the beautiful shores.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, May 24, 2014
Thank you for your recommendation; we appreciate that so many guests like you will take the time to provide feedback and comments to read for others when considering a stay at the Candlewood Suites Jacksonville. We are in a good, clean and quiet area and we're happy that you mention this. Please come and visit us again the next time you are in our area!
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Jacksonville, Florida
1 review
5 of 5 stars Reviewed May 13, 2014

Their business is best suited for the extended stay visitor and my stay was indefinite. They made checking in and out very simple and seamless. I have to say that Reservations was very accommodating of me, as I didn’t have a pre-booked reservation and I was very uncertain as to how long I’d be staying.

The amenities and facilities of the hotel were extremely suitable for me. I appreciated the parking facilities, the gym, laundry room, WiFi, DVD library, phone services, mini mart, housekeeping and especially the kitchenette.…I felt very much at home and at peace.

The hotel feels safe and the location worked very well for me too.

The rooms are nicely decorated and furnished and they offer really great rates. They do not have a pool, neither and Internet cafe. Don't forget to ask about discounts...AAA, preferred employer rates etc.

I was pleasantly surprised at the rewards program and offers I received in the mail within less than a year after my stay. I was given a preferred discount and awesome upgrade to stay at an IHG Hotel; now I am an IHG member with accrued points; just in time for vacation!

The experience which led to my stay at Candlewood Suites was a sad life changing event. The staff at Candlewood Suites on Belfort Rd. Jacksonville, made me feel more than welcome. Everyone was very attentive, so I felt relaxed and my stress level was reduced.

I spent 3 weeks there and actually missed the staff. I absolutely loved my stay!

The time spent at Candlewood Suites has given me a renewed outlook on travelling. I can actually look forward to being “home away from home.”

Thank you Candlewood Suites!

Room Tip: Upper level rooms are definitely quieter.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWS4990, General Manager at Candlewood Suites Jacksonville, responded to this review, June 3, 2014
Thank you so much for all of your positive and uplifting words within your feedback. We are all so very pleased that you enjoyed your time here with us and that we were able to make your transition a better one. We also appreciate the rating very much. Come and visit us again!
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Additional Information about Candlewood Suites Jacksonville

Address: 4990 Belfort Rd, Jacksonville, FL 32256
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#10 Best Value Hotel in Jacksonville
#34 Business Hotel in Jacksonville
#34 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Jacksonville 2*
Number of rooms: 111
Official Description (provided by the hotel):
The Candlewood Suites Jacksonville knows what you need. Business, families and extended stay travelers play by different rules and need a hotel that understands your unique needs. Candlewood Suites is designed from the group up just for you. We are just minutes from Downtown Jacksonville, Jacksonville Beaches and St. Augustine. The Candlewood Suites gives you the amenities that make you feel at home. Fully equipped suites, room to spread out, space to work and space to relax. Plus there s great shopping, dining and exciting entertainment at St. John s Town Center, Jacksonville Landing and 5 points which are just a short drive away. When its time to get connected away from home we know what you need, high speed Internet, cable, sports, movie channel and DVD player. When you need to burn some energy the fully equipped fitness center will help melt the stress away. When visiting Jacksonville, Florida we know what you need. The Candlewood Suites Jacksonville is your best stay, for a week, a month or even a year. ... more   less 
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Also Known As:
Candlewood Suites - Jacksonville Hotel Jacksonville
Candlewood Jacksonville
Jacksonville Candlewood Suites

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