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“Only complaint was the bed” 4 of 5 stars
Review of Candlewood Suites Jacksonville

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Candlewood Suites Jacksonville
2.0 of 5 Hotel   |   4990 Belfort Rd, Jacksonville, FL 32256   |  
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Ranked #23 of 131 hotels in Jacksonville
Iron Mountain, MI
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
33 helpful votes 33 helpful votes
“Only complaint was the bed”
4 of 5 stars Reviewed March 12, 2013

The bed was hard. The pillows lumpy. I slept good but hubby did not. Nice to have a kitchen. Bathroom was clean and newly redone with a great shower. The workout room was decent. The free laundry was the reason we chose this place. The coffee in the pantry area was very good for hotel coffee. Free popcorn in the room. Room was kind of small but for one night it was sufficient. For a longer stay I'd suggest the one bedroom suite. I would stay again.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review, March 28, 2013
Dear hammonds,

Thank you so much for your candid review of our hotel. IT is nice to know that you noticed the cleanliness of the bathroom. I am sorry that you encountered some issues with the bed. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Karen G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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71 people have reviewed this hotel

Traveler rating
    35
    26
    6
    0
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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boston
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 5, 2013

Totally outstanding value compared to most Motels. Brand new rooms after 2 million $ makeover, Lending Library , Free washer and Dryer, small work out gym. Plus Free internet and all the coffee you drink 24/7. Top this of with a dedicated , friendly staff and this spells Bargain.

Room Tip: All suites are the same, However being a member of Priority Club gets you free candy.Plus a better l...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fletcher
Top Contributor
151 reviews 151 reviews
95 hotel reviews
Reviews in 73 cities Reviews in 73 cities
304 helpful votes 304 helpful votes
5 of 5 stars Reviewed February 2, 2013

I highly recommend this property for anyone traveling south from up north. You left the snow and cold and spent the first night at some down and out off the interstate, which didn't really give you much rest. Then your second night you make it to Fl but still have 5-7 hours to go and your tired. This hotel is for you. You are greeted in the lobby by some of the nicest guest service folks I have ever encountered, The location is so very quiet, in a business park less than a mile from the interstate. I left my window open because there is no "road noise. The rooms are wonderful with a kitchen, large work station, really fast internet, and a fully appointed workout room. They have full size fridge's, and a FREE laundry so you can clean your clothes after coming back from the beach. I was pleased to see they have a video library that you can check out DVD's to play on the DVD player in the room which is great for the kids, and I was amazed to see that they have to BBQ grills out back so if you want to grill some burgers or cook up some fresh seafood you can. Oh and you can drive 15 mins over toward the beach where the shrimp boats come in so you can actually get some fresh and cheap seafood you can grill yourself. This really is more like a little bit of home and rest, than the regular hustle bustle of a big noisy hotel. I spent 2 days here just to relax and boy did I ever enjoy it. The roads and access to all the areas of Jax are great and you are far enough south of town that even during rush hour, it isn't too bad getting around. Only 1 mile to a major mall too. One of my few happy surprises I have come across on my travels.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCMitchell, General Manager at Candlewood Suites Jacksonville, responded to this review, June 7, 2013
We certainly hope that you'll be back to cook on the grills again! We are so pleased that your time with us was enjoyable and relaxing. Your commentary was so encouraging to read and this GM could not be more proud of the professionalism and sincere dedication of the Candlewood Suites Jacksonville team! Thank you for taking the time to write your comments and provide feedback on your experience. Visit again soon!
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Myrtle Beach, SC
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 26, 2013

I can't say enough nice things about this Candlewood Suites property. The recent renovation and upgrades make this hotel and wonderful place to stay.

Everything is fresh and clean...rooms are well appointed, and extremely comfortable. I really like the large built in work area, with all of the counter and storage space in the room. The bathroom is huge, and there is also a large walk in closet with plenty of room to hang garments and store luggage. The kitchen area is perfect, furnished with everything that one would need.

Internet connection is fast and efficient, and the large flat screen TV was sharp and clear.

I save the best for last, and that is the staff. Apparently, they have a great manager and team leader. The friendly attitude of everyone at this hotel reflects that this must be wonderful place to be employed. I have to give a special thumbs up to Craig on the reception desk, who goes out of his way to make guests feel welome.

Keep up the great work.....you are all super, and this is a sweet hotel.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
101 reviews 101 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 2, 2013

The staff was very friendly and helpful. The only negative was that the iron in the room did not work.That was alright because we had our own with us. We were late getting there but that was no problem. The room was nice and very clean. This is the second time that we have stayed at a Candlewood and will look for them to stay in during future stays.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 3, 2012

I stayed at Candlewood Suites for a 5 night business trip. The room had a full size refrigerator and freezer, a dishwasher, a cooktop, a microwave, and was well stocked with dishes and cooking utensils. The hotel has been renovated since the photos on most of the hotel booking websites were taken. It now has dark wood furnishings and new bathrooms. There is a desk area that is perfect to work from and I was happy with the Internet speed. Additionally, the staff was very friendly throughout my stay. There is a small gym, which I utilized and was satisfied with.
The only negatives were functions of the type of hotel this is. For example, the chair at the desk area in my room looked like it was the star of a bad slasher movie. It also didn't stay in the correct height position. It wasn't perfect, but it met my needs.
Overall, though, I would definitely stay here again if I had business in the area.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 12, 2012

I dont like about half the Candlewwod Suites I stay at. They smell of cheap soap and the styling is weird. But this one just got a 2 million renovation and the rooms are really nice. Similar to a Hyatt
Place or other hotel. The location is excellent also if you have business in the sprawling but tasteful business Park that it sits in. Not much food close but thats the only down on it.
It was worth every bit of 63 a night. For sure.

Stayed November 2012, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites Jacksonville

Address: 4990 Belfort Rd, Jacksonville, FL 32256
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#11 Best Value Hotel in Jacksonville
#37 Business Hotel in Jacksonville
#38 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Jacksonville 2*
Official Description (provided by the hotel):
The Candlewood Suites Jacksonville knows what you need. Business, families and extended stay travelers play by different rules and need a hotel that understands your unique needs. Candlewood Suites is designed from the group up just for you. We are just minutes from Downtown Jacksonville, Jacksonville Beaches and St. Augustine. The Candlewood Suites gives you the amenities that make you feel at home. Fully equipped suites, room to spread out, space to work and space to relax. Plus there s great shopping, dining and exciting entertainment at St. John s Town Center, Jacksonville Landing and 5 points which are just a short drive away. When its time to get connected away from home we know what you need, high speed Internet, cable, sports, movie channel and DVD player. When you need to burn some energy the fully equipped fitness center will help melt the stress away. When visiting Jacksonville, Florida we know what you need. The Candlewood Suites Jacksonville is your best stay, for a week, a month or even a year. ... more   less 
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Also Known As:
Candlewood Suites - Jacksonville Hotel Jacksonville
Candlewood Jacksonville
Jacksonville Candlewood Suites

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