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“Perfect for business stays” 4 of 5 stars
Review of Candlewood Suites Jacksonville

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Candlewood Suites Jacksonville
2.0 of 5 Hotel   |   4990 Belfort Rd, Jacksonville, FL 32256   |  
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Ranked #20 of 131 Hotels in Jacksonville
Gainesville, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Perfect for business stays”
4 of 5 stars Reviewed December 3, 2012

I stayed at Candlewood Suites for a 5 night business trip. The room had a full size refrigerator and freezer, a dishwasher, a cooktop, a microwave, and was well stocked with dishes and cooking utensils. The hotel has been renovated since the photos on most of the hotel booking websites were taken. It now has dark wood furnishings and new bathrooms. There is a desk area that is perfect to work from and I was happy with the Internet speed. Additionally, the staff was very friendly throughout my stay. There is a small gym, which I utilized and was satisfied with.
The only negatives were functions of the type of hotel this is. For example, the chair at the desk area in my room looked like it was the star of a bad slasher movie. It also didn't stay in the correct height position. It wasn't perfect, but it met my needs.
Overall, though, I would definitely stay here again if I had business in the area.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
    43
    30
    6
    1
    4
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8
13
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28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Portland, Oregon
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 37 cities Reviews in 37 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 12, 2012

I dont like about half the Candlewwod Suites I stay at. They smell of cheap soap and the styling is weird. But this one just got a 2 million renovation and the rooms are really nice. Similar to a Hyatt
Place or other hotel. The location is excellent also if you have business in the sprawling but tasteful business Park that it sits in. Not much food close but thats the only down on it.
It was worth every bit of 63 a night. For sure.

Stayed November 2012, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa Park, Texas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2012

I have stayed at this hotel twice for over a month at a time. The staff are caring and capable. The rooms are newly renovated, everything replaced, even the carpet, appliances,TV's and Towels.
The bed is so comfortable and room is spacious. Hotel has a gym and free laundry. They have 2 gas grills for guest to use and a great covered patio to enjoy. The dog walk is very large, includes a bag station. The hotel is always clean, parking and grounds are well kept.
The location is terrific because it is in a safe and quiet area. I have a night owl dog, always felt safe walking her late at night and alone (I am a woman). Sidewalks for the walkers/joggers are great throughout the area. Close to highways but without the traffic and noise. Restaraunts and mall within 5 miles. Beach and downtown within 15 minutes,

Room Tip: I like the rooms in the short hall best, they seem roomier due to their layout. I also like to stay...
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Top Contributor
124 reviews 124 reviews
78 hotel reviews
Reviews in 76 cities Reviews in 76 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed October 3, 2012

I have just spent 4 nights here. Let me say that I travel for business combined with pleasure, I stay in hotels almost every week for 2-4 nights or more across the S.E. so I have experienced the good, the bad & the ugly & I am picky within reason (hate dirt, mold & or stench). The room was clean with microwave, coffeepot, full size refrigerator, stove and basic utensils, pans toaster etc so you can cook your meals if you so desire. This is a suite hotel which means you get more amenities for less$, but you do not get daily room service, you get room service once a week (if you want clean sheets, towels etc they will gladly give to you at the front desk). Because it has a mini kitchenette they do not serve breakfast, just coffee. The hotel was clean and well appointed, There is a laundry room with FREE use of washers and dryers. Well equipped exercise room.
Mini-store was well stocked, and included an array of snacks and toiletries. Also has a business center. Very Comfortable beds. If you want to grill your food utensils to BBQ, out back our available at the front desk, you just bring the food and enjoy.
The staff is very friendly & helpful. Close to 1-95 and numerous restaurants and stores in the area, Makes your stay feel more like home.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed October 2, 2012 via mobile

Extremly dissapointed upon check in I was treated very rudely by a young african american woman she was very rude and talking on her cell phone as I walked up she took the time to finish her conversation before walking over to assist me. I also checked in to room which was great minus the very drab recliner and appliances I called down to ask about the recliner to be told by the young women "That is all we have until we get or new ones" which was stated in arude tone. Overall horrible customer service and the location is literally around nothing. I highly do not recommend this hotel and I travel alot and put this on my list of never again.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review, October 17, 2012
Dear eaglesfan83,

Thank you for taking the time to write a review about your experience with us. Let me take this opportunity to apologize for the shortcomings you experienced during your stay and I regret you received unacceptable service from our front desk staff.. Your feedback will be taken into consideration and will be shared to our front office team to ensure similar incidents won’t happen again.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 4, 2012

We have stayed numerous times at Candlewood Suites in Jacksonville, FL on Belfort Road when we make our annual 'excursion' to Florida and have never been disappointed and we are picky about where we stay. We have always had a very clean and quiet room and friendly front desk folks to welcome us. They provide free laundry facilities, work out room, a small store and a quiet place to stay and if you make reservations online you get a good deal. Check it out online....you won't be disappointed.

Room Tip: We prefer a 'no-smoking' room and no pets because of allergies....they have always made our...
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanford, North Carolina
Top Contributor
60 reviews 60 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed April 22, 2012

I was just here for 5 weeks and was very happy with my stay and unlike one other reviewer I found everything clean and neat. This is an extended stay hotel so there are a few things you should know first before checking in.

Housekeeping visits your room once each week on the day you check in. Need towels or sheets before then take them to the front desk and they will give you fresh ones. I do not find this hard do. If this bothers you stay somewhere else.

There is not a lobby but the free coffee you would normally find in the lobby is in the laundry room/workout room/candle wood cupboard. Which is a multi purpose room where the free laundry machines are located.

There is no pool or hot tub. None, zero zip zilch nada. This was the hardest for me but hey it was only $63 a night.

There is no hotel bar or restaurant.

No ice machines in the hallways the fridge in your room makes the ice.

What do you get?

A full size refrigerator. 2 plates, 2 forks, 2 knives, 2 spoons. Several sharp kitchen knives. Several pots and pans. A stove top but no oven, a microwave, and a dishwasher.

A comfy bed, clean room, clean bathroom, and lots of peace and quiet.

Friendly and efficient staff.

And a TV with a VCR/DVD combo. Not a flat screen mind you but a plain old tube TV like all of us grew up with. I have never understood why some people hate on a hotel with old style tube TV’s. It’s a TV geez get over it.

Outside there is a cabana where many of the hotel guests gather on weekends and talk and have a few drinks. There are also 2 gas grills for cooking out.

Several people have written that there are no nearby restaurants or shopping and this is correct. This is located in an office park area. So after 6pm there is almost no traffic at all.

I have to come back to FL for two more weeks in April and I will happily stay here again. I love a quiet hotel and this one fits the bill just fine.

Room Tip: Room 331 is very quiet and peaceful
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Jacksonville

Address: 4990 Belfort Rd, Jacksonville, FL 32256
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#12 Best Value Hotel in Jacksonville
#34 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Jacksonville 2*
Number of rooms: 111
Official Description (provided by the hotel):
The Candlewood Suites Jacksonville knows what you need. Business, families and extended stay travelers play by different rules and need a hotel that understands your unique needs. Candlewood Suites is designed from the group up just for you. We are just minutes from Downtown Jacksonville, Jacksonville Beaches and St. Augustine. The Candlewood Suites gives you the amenities that make you feel at home. Fully equipped suites, room to spread out, space to work and space to relax. Plus there s great shopping, dining and exciting entertainment at St. John s Town Center, Jacksonville Landing and 5 points which are just a short drive away. When its time to get connected away from home we know what you need, high speed Internet, cable, sports, movie channel and DVD player. When you need to burn some energy the fully equipped fitness center will help melt the stress away. When visiting Jacksonville, Florida we know what you need. The Candlewood Suites Jacksonville is your best stay, for a week, a month or even a year. ... more   less 
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Also Known As:
Candlewood Suites - Jacksonville Hotel Jacksonville
Candlewood Jacksonville
Jacksonville Candlewood Suites

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