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“Very friendly and polite people!” 4 of 5 stars
Review of Extended Stay America - Jacksonville - Riverwalk

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Extended Stay America - Jacksonville - Riverwalk
2.0 of 5 Hotel   |   1413 Prudential Drive, Jacksonville, FL 32207   |  
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Ranked #85 of 131 Hotels in Jacksonville
Princeton
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Very friendly and polite people!”
4 of 5 stars Reviewed April 29, 2014 via mobile

Me and my girlfriend stayed here during Welcome to Rockville in April. We have stayed at two other of the same chains and it would be I the top 5. The cleaning lady's where super nice and the rest the staff was nice also. We will definitely be back next year!

  • Stayed April 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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47 reviews from our community

Traveler rating
    15
    14
    7
    3
    8
See reviews for
9
15
2
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Palm Coast, Florida
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 2, 2014

This hotel has been newly renovated, inside and out. Staff was friendly and professional, room was clean and spacious, bed was very comfortable, and the bed linens were clean and looked new. The grounds were nicely landscaped, parking was easily available in their well lit lot, and the location was convenient. We stayed only one night, because we had come to Jacksonville for a show at the Times-Union Center. We were offered toiletries, directions, suggestions for dining and a map of the area. There is a laundry on site, if needed. One of the thing that we noticed is that the widows are screened and actually open to allow the refreshing river breezes into the room. Since we are not native Floridians, we have much to explore. We will definitely stay at this establishment when we return to explore Jacksonville! This hotel is definitely a gem.

Room Tip: Third floor rear has a view of the river. We were in Room 315, convenient to the elevator, although...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sautee Nacoochee, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 22, 2014

Older building, very basic. Have never stayed in a hotel that did not supply complementary shampoo. Nor have we ever seen a hotel that had not ONE hanger in the closet! Thankfully our stay was not "extended" but simply an overnight. Breakfast was self serve packaged Danish stored in a cabinet in the lobby, termed "Grab and Go." We RAN ASAP.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 4, 2014

We found this hotel, very clean, very accommodating, close to our Convention site. The help was very friendly and eager to assist.

We were pleased how well they accepted our 2 pups and other pets there.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 25, 2014 via mobile

I had the good pleasure of staying in this establishment for a week, and I must say I was pleasantly happy. From the Decor of the Hotel, to the quick service from the house keeping. This rare hotel is just under appreciated.

From the moment of check-in, I was impressed by the helpfulness and care of the staff as well as the manager. The Extended stay, was fantastic, crowning points

- everyday I was asked if I needed fresh linen which kept my floor clear of unwanted towels
- morning quick snack was always filled, and ready to go by the morning
- staff was always courteous and friendly especially the Managers who were always beaming with great smiles

This hotel was close enough to the freeway that it was just a quick jump on, and was centered 5mins from historical sites, and various eateries. I had a great time and got to visit some of the sites which made my stay fantastic.

Thank you,
Jacksonville ESA

Stayed January 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2013

I have stayed there for a total of 3wks due to my job, once in Oct and again last week. It is a great palce great price, and the location is the best in Jax.

Brooke, Lianne were the utmost professional people I have seen in a long time. The cleaning staff were always nice and helpful. The maintanance man was always on the go working.

I will always recommend this place. Again the staff were amazing and made me feel right at home.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sierra Vista, Arizona
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 12, 2013

Overall a good stay. Two negative comments: the room was smelly with a stale unpleasant odor. I had to look twice to make sure the sheets were clean. Right outside our room (on the ground floor) was a truck with it's front window smashed in (like someone smashed it). That made us feel uncomfortable and concerned for our car in the parking lot. Staff helpful and friendly.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Jacksonville - Riverwalk

Address: 1413 Prudential Drive, Jacksonville, FL 32207
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #85 of 131 Hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Jacksonville - Riverwalk 2*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay America Jacksonville / Riverwalk Hotel Jacksonville
Extended Stay America Riverwalk

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