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“Perfect for a Business Traveller” 4 of 5 stars
Review of Courtyard by Marriott Jacksonville Airport/Northeast

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Courtyard by Marriott Jacksonville Airport/Northeast
3.0 of 5 Hotel   |   14668 Duval Road, Jacksonville, FL 32218   |  
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Ranked #54 of 131 Hotels in Jacksonville
Milwaukee, Wisconsin
Top Contributor
124 reviews 124 reviews
44 hotel reviews
Reviews in 50 cities Reviews in 50 cities
86 helpful votes 86 helpful votes
“Perfect for a Business Traveller”
4 of 5 stars Reviewed November 20, 2012

I arrived here very tired at 10 pm and Mickey in the Bistro was cleaning up but stopped what she was doing and made me a sandwich and poured me a glass of wine. I was so happy to have something and not have to go out again. The Courtyard is your typical Courtyard, but have found the service friendly and accomodating. I worked in my room until 1pm and the person at the front desk promised me she would make sure my room got cleaned. I like this hotel much more than the downtown options.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katie m, Director of Sales at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review, December 7, 2012
Thank you for letting us know about the service you received. Our goal is to make your time on the road comfortable, relaxing and productive. After a long day of travel we recognize the importance of being able to unwind and of being able to get work completed in a productive manner when that is called for. I am glad Mickki, the front desk and housekeeping staff were able to help you achieve this. We look forward to seeing you in Jacksonville again soon.
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95 reviews from our community

Traveler rating
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    33
    17
    5
    5
See reviews for
23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
PR
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 26, 2012

Stayed for one night only because the Hyatt Place was full. Although I appreciate the staff accommodating us, we had a very scary experience in the parking area.
First of all the area is poorly lighted, very dark! My daughter stayed in the car while I went in to check and see if there were rooms available for the night. When I went out to let her know I had completed the process she drove up scared to death because a couple had approached her in the pkg lot to ask for money. The guy had a black eye and smelled of liquor. He said he didn't have a gun and lifted his shirt. The woman also smelled of alcohol and the story they gave was a big fat lie. My daughter was terrified and handed over the few dollars she could muster up with her shaky hands.
When I went in I immediately notified the woman at the front desk and she didn't even bother to call security........she only asked "are they still there" duh! we weren't going to stick around to invite them in for coffee!!!!!
I won't even bother to give an opinion on the rooms because if you don't have any security from the get go what is there left to say...............................
I won't be coming back here again. I would rather sleep on a chair at the airport where I would feel safer.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunshineb01, Director of Sales at Courtyard by Marriott Jacksonville Airport/Northeast, responded to this review, November 1, 2012
Thank you for taking the time to let us know about your experience. Guest safety and security is our primary concern. I understand how your experience may have given you a different impression. I am sorry our actions did not fully reflect our concern for your security. This situation is something we will use as we continually provide ongoing training with our staff. We value as our guest and hope we can have the opportunity to prove this to you during your next trip to Jacksonville.
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Paris
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 27, 2012

We stayed in a suite corner and we had a plenty of space. The room was very clean like the lobby and the swimming pool.

We like this sort of hotel/motel wich have only 2 floors and with windows that we can open!!!

Everybody , at reception, at restaurant housekeeping ,etc....was kind.

This hotel is a good choice to stay near the airport and/or to go to visit Amélia island , Fernandina beach and the coast of Jacksonville.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maryland
Top Contributor
64 reviews 64 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 12, 2012

Spent 1 night on way to Orlando from DC area. Hotel was good. Very near highway. Clean. Nice staff. Small outdoor pool in back is nice diversion for kids. Lobby area is nice, limited bar and food menu though. Would go back if ever passing thru again.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new lenox, illinois
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed July 19, 2012

A large group of us from all over the country stayed at this wonderful hotel before leaving on our cruise.
They picked us up at all hours of the day & night from the airport, then got us to the cruise port & then picked us up when the cruise was over & got us all back to the airport.
Everyone at the hotel were great! Most of us also ate there & the food was very good.
The rooms were nice & very clean.
The pool area was small but very well maintained & a very relaxing place to just hang out at.
Highly recommend!!!

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers, Florida
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed July 16, 2012

I stayed here for business and when I arrived (late, after 5 hour drive through the edge of a hurricane), there was a problem with my reservation not being direct billed to my company. I immediately cringed inside because I knew this could lead to an hour of hanging around the lobby waiting for it to be straightened out.
To my surprise, the young lady at check-in was very nice and gave me my room anyway. She said she would straighten it out and if there was any problem "she knew where to find me." I really, really appreciated that because this has happened to me in other hotels and it was always a nightmare. I was soaking wet just from walking in from the car and I just wanted to get settled. I wish I had gotten her name so I could compliment her.
The room was very nice...clean, modern, spacious. And the bed was super comfy.
The location is great if you are flying out or have business near the airport.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broxton, g
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 8, 2012

Wonderful service and helpful staff. Rooms were clean and comfortable. You may also park and fly (up to 2 weeks) free. Will stay at the Courtyard again.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Jacksonville Airport/Northeast

Address: 14668 Duval Road, Jacksonville, FL 32218
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#47 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Jacksonville Airport/Northeast 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Courtyard By Marriott Jacksonville Airport/Northeast Hotel Jacksonville
Courtyard Jacksonville Airport Northeast
Jacksonville Marriott
Jacksonville Courtyard

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